Change manager Work, Jobs in Hampstead, Gtl (with Salaries)

Operations Manager
Creative Car Park Ltd —London
- From £50,000 a year
- Full-time
- Management
- Administrative experience
- Organisational skills
- Free parking
Quick apply
5d
Change Manager
Communitas Clinics —Croydon
- Up to £40,000 a year
- Full-time
- Analysis skills
- Project management
- Bachelor's degree
Quick apply
13d
PMO Manager
Imperial College London —South Kensington
- £57,785 - £69,365 a year
- Full-time
- Analysis skills
- Organisational skills
- Agile
- Annual leave
13d
Senior Manager - Change Management
Kuoni Tumlare —London
- Full-time
- Hybrid work
- Hospitality
- English
- Bachelor's degree
Quick apply
Senior Change Manager - Technology
RELX —London
- Full-time
- AI
- Communication skills
- Employee discount
- Flexible schedule
Change Manager
c2c Railway —London
- £55,000 a year
- Full-time
- Hybrid work
- English
- Communication skills
Quick apply
14d
Change and Improvement Project Manager
Brent Council —Brent
- £52,194 - £55,323 a year
- Full-time
- Project management
- Agile
- Communication skills
- Annual leave
- Employee assistance programme
6d
Programme Manager
Guy's & St Thomas' Foundation —London
- £58,000 - £64,000 a year
- Hybrid work
- PMP
- Agile
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
12d
Head Of Customer Experience
Five Guys UK —London
- Up to £70,000 a year
- Hospitality
- Customer service
- Leadership
- Employee discount
Senior Change Manager - Technology
Elsevier —London
- Full-time
- AI
- Communication skills
- Employee discount
- Flexible schedule
Change Manager - Global PSA Programme (12 month FTC)
Civica —London
- Hybrid work
- Salesforce
- Organisational skills
- Communication skills
- Annual leave
- Referral programme
Quick apply
Change Manager
Beyond —London
- Full-time
- Hybrid work
- Analysis skills
- Agile
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
6d
Business Change Manager
DAINTTA —London
- £45,000 - £83,000 a year
- Full-time
- Hybrid work
- Annual leave
- Employee assistance programme
Quick apply
Change and Transformation Manager
Macquarie Group Limited —London
- Full-time
- Continuous improvement
- Organisational skills
- Communication skills
- Annual leave
- Work from home
12d
Postgraduate Education Manager
Imperial College London —South Kensington
- £57,785 - £69,365 a year
- Full-time
- Doctoral degree
- Analysis skills
- University
- Annual leave
13d
Customer Service Manager
Restore PLC —London
- £50,000 a year
- Monday to Friday
- Customer service
- Continuous improvement
- Leadership
- Free parking
- Annual leave
Recruitment Manager
University College London —London
- £68,284 - £76,244 a year
- Full-time
- Hybrid work
- Analysis skills
- Leadership
- Annual leave
- Work from home
6d
Project Manager - Business Change Management
Assystem —London
- Hybrid work
- Project management
- Bachelor's degree
- Organisational skills
- Annual leave
- Flexible schedule
Resilience & continuity manager
SECCL —London
- £60,000 - £80,000 a year
- Full-time
- Hybrid work
- Bar
- Financial services
- Employee discount
Client Change Manager - Fixed Term Contract
Aviva —London
- Microsoft Office
- Business development
- Project management
- Employee discount

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Operations Manager

Creative Car Park Ltd -
London

Quick apply

Job details

Full-time
From £50,000 a year
5 days ago

Benefits

Free parking
Company pension

Qualifications

Management
Operations management
Administrative experience
Organisational skills
Leadership
Office experience

Full job description

Creative Car Park (CCP) is a car park management service that helps small to medium land and site owners maximise the value, convenience, and security of their parking areas.

As a leading UK car park management company with over 25 years in the industry, CCP leads the way in the development of parking technology and was the first to use ANPR camera technology to manage and enforce car parking.

We believe that a car park isn’t just somewhere where people leave their car. The experience in a car park often leaves a lasting impression, and that experience typically means the difference to a user of a good or a bad day.

Our mission is to develop the very best car park experience for both site owners and car park users, for peace of mind, security, and value. And we care about great parking…even the concrete places!

We continue to develop creative commercial solutions to meet the changing needs of car park owners and their communities around the country.

CCP is experiencing rapid change as it develops and adapts to a changing market to deliver on its ambition to grow ahead of market.

Role Purpose

We are looking for an experienced Operations Manager to lead the operational teams responsible for processing Parking Charge Notices (PCNs), from contravention identification through to driver correspondence, appeals, POPLA submissions, and regulatory complaints.

The role oversees the day-to-day operation of the PCN processing pipeline, ensuring that cases are handled efficiently, service levels are maintained, and regulatory requirements are met.

The Operations Manager also acts as Product Owner for the Appeals Portal, ensuring the system supports efficient case handling whilst also focusing on opportunities for automation.

The role works closely with the Head of Analysis & Fault Control, who focuses on identifying analytical trends, faults, and system anomalies. While that role provides analytical oversight, the Operations Manager is responsible for team management, operational delivery, and implementing improvements across the operational teams

Teams reporting into this role include the Analysis Team (contravention identification), Appeals and POPLA Team.

Operational Scope

This role oversees the operational teams responsible for the PCN driver-contact lifecycle, including:

Analysing data to identify potential parking violations
Parking Charge processing and escalation
Appeals handling
POPLA case preparation and submission
BPA and DVLA / KADOE complaint responses
Coordination with the mailing house to ensure all correspondence is delivered on time

The role ensures these functions operate efficiently as a single operational pipeline.

Key Responsibilities

Operational Leadership - lead and manage the teams responsible for PCN processing, ensuring workloads are handled efficiently and service levels are met. This includes team performance management, workload and resource allocation, operational planning, and maintaining quality standards.
Contravention Analysis Oversight - oversee the operational performance of the analysis team responsible for identifying contraventions, ensuring violations are reviewed accurately and progressed through the PCN pipeline. Work alongside the Head of Analysis & Fault Control to address trends, faults, or anomalies identified through analysis.
Appeals and POPLA Management - oversee the handling of driver appeals and POPLA submissions, ensuring consistent decision-making, timely case handling, and high-quality evidence preparation.
Driver Correspondence and Complaints - oversee driver communications, including inbox management and regulatory correspondence. Ensure timely responses to enquiries and manage complaints from organisations such as the BPA and DVLA.
Appeals Portal Ownership - act as Product Owner for the Appeals Portal, working with internal technology teams to improve functionality, support operational workflows, and develop automation opportunities.
Operational Performance Monitoring - maintain oversight of operational volumes and backlogs across contravention analysis, appeals, POPLA cases, and correspondence, ensuring the pipeline operates efficiently.
Cross-Functional Collaboration:
Work closely with the Head of Analysis & Fault Control to act on analytical insights and system issues
Collaborate with the Head of Legal to ensure compliance with BPA requirements and review responses to complex complaints, regulatory enquiries, or escalated cases.
Mailing House Coordination - oversee operational coordination with the mailing house to ensure accurate and timely dispatch of driver communications

Skills & Experience

· Experience managing high-volume operational processes

- Resilient with the ability to relentlessly persist to find a problem and resolve it.

· Strong leadership and people management skills

- Fast paced with the ability to pivot

· Experience coordinating multiple operational teams

· Ability to manage structured case-processing workflows

· Strong organisational and stakeholder management skills

· Experience improving operational processes or implementing automation

· Effective management of appeals, POPLA cases, and driver correspondence

· Reduced operational backlogs

· Strong collaboration with analysis and legal functions

· Ability to challenge current processes and policies with focus on continuous improvement in operational efficiency

We are an equal opportunities employer, have a diverse workforce, and make our recruitment decisions based on your skills and experience. We can only accept applications from those who can prove their eligibility to work in the UK. No agencies, please.

This is a chance for you to join a meaningful and inspiring environment where you have the chance to make a daily impact. Every day you’ll work alongside passionate and down-to-earth colleagues who are dedicated, focused on delivering results, and love delivering stand out service.

If you’re the right person for the role you’ll be part of an exciting journey in a dynamic, growing business. We are looking forward to receiving your application and meeting you.

Job Type: Full-time

Pay: From £50,000.00 per year

Benefits:

Company pension
Free parking

Ability to commute/relocate:

London N3: reliably commute or plan to relocate before starting work (required)

Application question(s):

As this is an urgent hire please confirm when you would be available or how long your notice period is
Proven experience of a strong ability to analyse operational data and turn findings into actions
Experience and proven experience in legal complaints/disputes

Experience:

Operations management: 5 years (required)
managing bulk data processes and pipelines: 5 years (required)
parking management: 3 years (preferred)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

change manager jobs in hampstead, gtl

Operations Manager

Change Manager

PMO Manager

Senior Manager - Change Management

Senior Change Manager - Technology

Change Manager

Change and Improvement Project Manager

Programme Manager

Head Of Customer Experience

Senior Change Manager - Technology

Change Manager - Global PSA Programme (12 month FTC)

Change Manager

Business Change Manager

Change and Transformation Manager

Postgraduate Education Manager

Customer Service Manager

Recruitment Manager

Project Manager - Business Change Management

Resilience & continuity manager

Client Change Manager - Fixed Term Contract

I want to receive the latest job alerts for change manager in hampstead, gtl

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