Transformation manager Work, Jobs in Hampton, Gtl (with Salaries)

Assistant Customer Service Manager
Return on Investment Ltd —Walton-on-Thames
- £40,000 - £45,000 a year
- Hybrid work
- Data analysis skills
- Analysis skills
- Continuous improvement
- Annual leave
- Gym membership
Quick apply
L&D Program & Transformation Senior Manager
Boston Consulting Group —London
- Full-time
- Bachelor's degree
- Agile
- Training & development
Senior PMO Manager
Mercury Hampton Ltd —London
- £60,000 - £95,000 a year
- Full-time
- Budgeting
- Leadership
- Communication skills
- Annual leave
Quick apply
transformation project manager
Starbucks —London
- Full-time
- Management
- Continuous improvement
- Agile
- Store discount
- Employee assistance programme
Senior Manager, Transformation
Xplor —London
- Full-time
- Remote
- AI
- Analytics
Quick apply
3d
Change Manager (Life Sciences) x3 - Contract roles
Project Blackbook —London
- £400 - £550 a day
- Hybrid work
Quick apply
Head of Training
LRG —Camberley
- Hybrid work
- Project management
- Team management
- Organisational skills
Quick apply
Project Manager
Mysoft —Fleet
- Full-time
- Hybrid work
- PMP
- Leadership
- Communication skills
- Free parking
- Employee assistance programme
Quick apply
eDiscovery Consultant, EMEA restricted
Consilio LLC —London
- Full-time
- Remote
- Bachelor's degree
- Travel
- Mentoring
Transformation Senior Project Manager (12 Month FTC)
IAG Cargo —Hounslow
- Hybrid work
- Microsoft Powerpoint
- Continuous improvement
- Team management
- Employee discount
- Gym membership
1d
Capture Manager
Leidos —Farnborough
- £75,800 - £99,800 a year
- Full-time
- Hybrid work
- Business development
- Leadership
- Communication skills
- Annual leave
- Work from home
Global HR Projects & Change Senior Manager
Boston Consulting Group —London
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Master's degree
Senior Transformation Portfolio Manager (12-month Fixed Term Contract)
British Airways —Heathrow
- Full-time
- PMP
- Bachelor's degree
- No degree
1d
Sr HR Manager - Capability development & strategic initiatives
Revvity —Seer Green
- Remote
- English
- Presentation skills
- Team management
Project Manager - Client Onboarding
RMG Digital Ltd —London
- £55,000 - £70,000 a year
- Full-time
- Leadership
- Communication skills
Chief Technology Officer
Artsy and Artnet —London
- £200,000 - £350,000 a year
- Full-time
- Hybrid work
- Mentoring
- Agile
- AI
- Employee assistance programme
Director, Global Service Delivery (f/m/d) - EMEA Based
Siemens —Farnborough
- £100,300 - £205,900 a year
- Full-time
- Hybrid work
- Computer Science
- PMP
- Engineering
9d
Project Manager (Part Time)
Fujitsu —London
- Part-time
- Travel
- Communication skills
8d
Technology Delivery Manager
Pad Financial —London
- £70,000 - £74,000 a year
- Full-time
- PMP
- In-person
- Communication skills
- Free parking
- Gym membership
Quick apply
2d
Senior Project Manager - PMO Lead
Neara —London
- £100,000 - £110,000 a year
- Full-time
- Hybrid work
- English
- Communication skills

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transformation manager jobs near hampton, gtl

Assistant Customer Service Manager

Return on Investment Ltd -
Walton-on-Thames

Quick apply

Job details

Permanent
£40,000 - £45,000 a year

Benefits

Annual leave
Company pension
Private medical insurance
Gym membership
Car scheme

Qualifications

Stakeholder liaison
Data analysis skills
Complaint handling
Analysis skills
Continuous improvement
Continuous improvement cycles oversight
Team management
Customer interaction
Communication skills

Full job description

Assistant Customer Service Manager

Location: Walton on Thames, Surrey
Job Type: Full time, Permanent
Working Hours: Standard business weekday hours, hybrid working with 3 days in the office and 2 days remote
Salary: £40,000 - £45,000

About Us

At ROI, we support 70% of the UK’s automotive brands in achieving their strategic sales goals and delivering exceptional customer service. By merging innovative marketing strategies with cutting edge tech solutions, we connect consumers and manufacturers, driving industry transformation. Our expertise shines through our work with global brands like BMW, JLR, Volvo, Kia, and Volkswagen.

As we continue to grow, we're looking for an Assistant Customer Service Manager to help deliver a high performing, customer focused customer service operation. This is an exciting opportunity to play a key role in shaping customer experiences, supporting operational excellence and driving continuous improvement across a complex service environment.

The Role

We’re looking for a confident and collaborative Assistant Customer Service Manager to join our team. Reporting to the wider Customer Service leadership team, you will own the delivery of a consistent, compliant and high quality customer experience while working closely with operational teams, dealer partners and key stakeholders across the business.

This role combines operational performance management, complex case resolution, stakeholder engagement and continuous improvement. You’ll lead on high risk customer cases, legal and regulatory compliance, develop team capability and use insight to drive service enhancements that improve both customer outcomes and operational performance.

Key Responsibilities

Own the performance and effectiveness of the customer contact operation, ensuring excellent customer outcomes across all service channels.
Monitor service performance, customer satisfaction and complaints metrics, identifying opportunities for continuous improvement.
Provide leadership, coaching and direction to Senior Customer Service Advisors.
Manage complex customer cases, including vehicle rejections, Consumer Rights Act cases and other escalated issues.
Act as a key point of contact for dealer network escalations, disputes and customer concerns.
Deliver best in class customer service response to major incidents, ensuring clear communication and effective resolution.
Analyse customer feedback, complaints and performance data to identify trends and drive service improvements.
Produce insight and reporting to support decision making and highlight risks and opportunities.

What We’re Looking For

We’re looking for a proactive and customer focused professional who enjoys solving complex challenges, building strong relationships and driving continuous improvement. If you thrive in a fast paced environment and are passionate about delivering exceptional customer experiences, we'd love to hear from you.

Key Skills & Experience

Experience working within a customer service, customer experience or contact centre environment.
Experience managing complex customer cases, complaints and escalations.
Understanding of the Consumer Rights Act and its application within customer case handling.
Strong stakeholder management and communication skills.
Strong analytical and problem solving skills.
Experience coaching, developing or supporting team members.
Experience working with dealer networks or vehicle rejection cases would be advantageous.

Why Join Us?

We understand how important it is to look after our employees so in return for the hard work, we offer amazing benefits including:

A £500 annual health and wellbeing allowance to use against products and services to improve your mental or physical wellness such as gym membership, sportswear, wellness apps and additional healthcare cover for dependents.
Access to education bursaries to learn new skills.
A day off and a voucher to get yourself something nice on your birthday.
Company pension.
Healthcare plans including private medical insurance and dental cover.
22 days annual leave rising to 30 with length of service.
Subsidised car purchase schemes available.

How to Apply

If you're interested in joining us as an Assistant Customer Service Manager, apply today.

We encourage applications from all backgrounds and are committed to providing an inclusive, supportive workplace.

Quick apply

Refine Your Search

transformation manager jobs in hampton, gtl

Assistant Customer Service Manager

L&D Program & Transformation Senior Manager

Senior PMO Manager

transformation project manager

Senior Manager, Transformation

Change Manager (Life Sciences) x3 - Contract roles

Head of Training

Project Manager

eDiscovery Consultant, EMEA restricted

Transformation Senior Project Manager (12 Month FTC)

Capture Manager

Global HR Projects & Change Senior Manager

Senior Transformation Portfolio Manager (12-month Fixed Term Contract)

Sr HR Manager - Capability development & strategic initiatives

Project Manager - Client Onboarding

Chief Technology Officer

Director, Global Service Delivery (f/m/d) - EMEA Based

Project Manager (Part Time)

Technology Delivery Manager

Senior Project Manager - PMO Lead

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