Incident manager Work, Jobs in Hampton Court, Sry (with Salaries)

Assistant Customer Service Manager
Return on Investment Ltd —Walton-on-Thames
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Data analysis skills
- Analysis skills
- Continuous improvement
- Annual leave
- Gym membership
Quick apply
Manager, Command Centre & Incident Management
Charles Stanley —London
- Weekend availability
- Computer Science
- Bachelor's degree
- Continuous improvement
Major Incident Manager
Bell Integration United Kingdom —London
- Analysis skills
- Communication skills
Quick apply
Cluster General Manager
iQ Student Accomodation —Kingston upon Thames
- £43,000 - £47,000 a year
- Full-time
- Hotel
- Continuous improvement
- Team management
- Annual leave
Operational Resilience and Readiness Manager
AXA —Redhill
- £60,000 - £75,000 a year
- Leadership
- Communication skills
- Employee discount
Sustainability & Compliance Manager
Bunzl UK & Ireland Portfolio Brands —Slough
- £40,000 - £60,000 a year
- Full-time
- Quality control
- In-person
Quick apply
Operational Incident Manager
Govia Thameslink Railway —Crawley
- 12 hour shift
- In-person
- Employee discount
Airside Officer
British Airways —Gatwick Airport
- £16.26 - £18.48 an hour
- Weekend availability
- Communication skills
- Free parking
- Employee discount
1d
Fleet Service Manager
Bailey & Bowes Recruitment —Kingston upon Thames
- £46,000.00 - £51,382.50 a year
- Full-time
- Team management
- In-person
- Leadership
Quick apply
4d
Fleet & Environmental Services Manager
Nuco Solutions Ltd —Chessington
- Up to £51,382.50 a year
- Full-time
- Team management
- In-person
- Leadership
- Sick pay
Quick apply
4d
Sr Manager, Digital Workplace Support UK
Cytiva —Amersham
- Full-time
- Continuous improvement
- Leadership
Aircraft Refueller
Menzies Aviation —Gatwick Airport
- Full-time
- Quality control
- Data entry
- Leadership
Business Incident Manager
Atos —London
- Writing skills
- Continuous improvement
- Communication skills
- Annual leave
Centre Manager - Primrose Lodge
UK Addiction Treatment Centres —Guildford
- £45,000 - £50,000 a year
- Full-time
- Continuous improvement
- Budgeting
- Training & development
Quick apply
Technical Specialist Manager
Lanes Group —Colnbrook
- £45,000 a year
- Full-time
- Continuous improvement
- Travel
- Training & development
Quick apply
Senior Executive Services Operations Manager
Google —London
- Bachelor's degree
- No degree
- Leadership
8d
Depot Operations Manager
ALSTOM —London
- £87,000 a year
- Engineering
- English
- Project management
- Annual leave
9d
Quality Manager
Communitas Clinics —Croydon
- Up to £55,000 a year
- Full-time
- Hybrid work
- Data analysis skills
- Analysis skills
- Continuous improvement
Quick apply
IT Manager
FundApps —London
- £65,000 - £75,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Communication skills
- Annual leave
- Life insurance
Quick apply
IT Support Manager
Xpansiv —London
- £68,000 - £72,000 a year
- Full-time
- Travel
- SharePoint
- AI

I want to receive the latest job alerts for incident manager in hampton court, sry

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

incident manager jobs near hampton court, sry

Assistant Customer Service Manager

Return on Investment Ltd -
Walton-on-Thames

Quick apply

Job details

Permanent | Full-time
£40,000 - £45,000 a year

Benefits

Annual leave
Company pension
Private medical insurance
Gym membership
Car scheme

Qualifications

Stakeholder liaison
Data analysis skills
Complaint handling
Analysis skills
Continuous improvement
Continuous improvement cycles oversight
Team management
Customer interaction
Communication skills

Full job description

Assistant Customer Service Manager

Location: Walton on Thames, Surrey
Job Type: Full time, Permanent
Working Hours: Standard business weekday hours, hybrid working with 3 days in the office and 2 days remote
Salary: £40,000 - £45,000

About Us

At ROI, we support 70% of the UK’s automotive brands in achieving their strategic sales goals and delivering exceptional customer service. By merging innovative marketing strategies with cutting edge tech solutions, we connect consumers and manufacturers, driving industry transformation. Our expertise shines through our work with global brands like BMW, JLR, Volvo, Kia, and Volkswagen.

As we continue to grow, we're looking for an Assistant Customer Service Manager to help deliver a high performing, customer focused customer service operation. This is an exciting opportunity to play a key role in shaping customer experiences, supporting operational excellence and driving continuous improvement across a complex service environment.

The Role

We’re looking for a confident and collaborative Assistant Customer Service Manager to join our team. Reporting to the wider Customer Service leadership team, you will own the delivery of a consistent, compliant and high quality customer experience while working closely with operational teams, dealer partners and key stakeholders across the business.

This role combines operational performance management, complex case resolution, stakeholder engagement and continuous improvement. You’ll lead on high risk customer cases, legal and regulatory compliance, develop team capability and use insight to drive service enhancements that improve both customer outcomes and operational performance.

Key Responsibilities

Own the performance and effectiveness of the customer contact operation, ensuring excellent customer outcomes across all service channels.
Monitor service performance, customer satisfaction and complaints metrics, identifying opportunities for continuous improvement.
Provide leadership, coaching and direction to Senior Customer Service Advisors.
Manage complex customer cases, including vehicle rejections, Consumer Rights Act cases and other escalated issues.
Act as a key point of contact for dealer network escalations, disputes and customer concerns.
Deliver best in class customer service response to major incidents, ensuring clear communication and effective resolution.
Analyse customer feedback, complaints and performance data to identify trends and drive service improvements.
Produce insight and reporting to support decision making and highlight risks and opportunities.

What We’re Looking For

We’re looking for a proactive and customer focused professional who enjoys solving complex challenges, building strong relationships and driving continuous improvement. If you thrive in a fast paced environment and are passionate about delivering exceptional customer experiences, we'd love to hear from you.

Key Skills & Experience

Experience working within a customer service, customer experience or contact centre environment.
Experience managing complex customer cases, complaints and escalations.
Understanding of the Consumer Rights Act and its application within customer case handling.
Strong stakeholder management and communication skills.
Strong analytical and problem solving skills.
Experience coaching, developing or supporting team members.
Experience working with dealer networks or vehicle rejection cases would be advantageous.

Why Join Us?

We understand how important it is to look after our employees so in return for the hard work, we offer amazing benefits including:

A £500 annual health and wellbeing allowance to use against products and services to improve your mental or physical wellness such as gym membership, sportswear, wellness apps and additional healthcare cover for dependents.
Access to education bursaries to learn new skills.
A day off and a voucher to get yourself something nice on your birthday.
Company pension.
Healthcare plans including private medical insurance and dental cover.
22 days annual leave rising to 30 with length of service.
Subsidised car purchase schemes available.

How to Apply

If you're interested in joining us as an Assistant Customer Service Manager, apply today.

We encourage applications from all backgrounds and are committed to providing an inclusive, supportive workplace.

Quick apply

Refine Your Search

incident manager jobs in hampton court, sry

Assistant Customer Service Manager

Manager, Command Centre & Incident Management

Major Incident Manager

Cluster General Manager

Operational Resilience and Readiness Manager

Sustainability & Compliance Manager

Operational Incident Manager

Airside Officer

Fleet Service Manager

Fleet & Environmental Services Manager

Sr Manager, Digital Workplace Support UK

Aircraft Refueller

Business Incident Manager

Centre Manager - Primrose Lodge

Technical Specialist Manager

Senior Executive Services Operations Manager

Depot Operations Manager

Quality Manager

IT Manager

IT Support Manager

I want to receive the latest job alerts for incident manager in hampton court, sry

Related Searches

Explore jobs in more locations

Assistant Customer Service Manager

About Us

The Role

Key Responsibilities

What We’re Looking For

Key Skills & Experience

Why Join Us?

How to Apply

Jobseeker tools

Employer Tools

Browse

Stay Connected