Client relations manager Work, Jobs in Hanham, Bst (with Salaries)

Client Relations Manager
DAS UK Group —Bristol
- Conflict management
- Training & development
- Communication skills
Employee Relations Advisor
Diligenta —Bristol
- £39,964 a year
- Full-time
- Training & development
- Employee assistance programme
Quick apply
Assistant Manager, Communications Senior Specialist, Global Deloitte Growth
Deloitte —Bristol
- Hybrid work
- Microsoft Powerpoint
- Bachelor's degree
- No degree
Home Admissions Advisor
CornerstoneHealthcare —Bristol
- £35,000 - £40,000 a year
- Weekend availability
- Sales
- Business development
- Marketing
- Paid training
- Employee assistance programme
Trend and Change Manager
Turner & Townsend —Bristol
- Full-time
- Engineering
- Bachelor's degree
- Continuous improvement
Quick apply
Executive Assistant & Agendy Coordinator
Pepper & Seed Ltd —Corsham
- £26,000 - £28,000 a year
- Full-time
- Hybrid work
- CRM software
- Hospitality
- Google Suite
- Work from home
Quick apply
Customer Relations, E-commerce & Studio Manager
Shibumi —Stroud
- £30,000 - £34,000 a year
- Part-time
- Management
- Supervising experience
- In-person
- Free parking
- Employee discount
Quick apply
2d
Business Order Administrator
Avon and Somerset Constabulary —Bristol
- £27,204 - £29,859 a year
- Full-time
- Hybrid work
- Data entry
- Employee discount
14h
Corporate Associate
Osborne Clarke —Bristol
Casual Venues Duty Supervisor
Melksham Town Council —Melksham
- £14.45 an hour
- Weekend availability
- Bar
- Supervising experience
- First Aid Certification
- Flexible schedule
Quick apply
Regional Facilities Manager, Multi-Site, Bristol, UK
CBRE —Bristol
- Full-time
- Customer service
- Organisational skills
- Contracts
Client Services & Operations Support Assistant
Howden Group Holdings —Bristol
- Full-time
- Hybrid work
- Data entry
- Organisational skills
- Office experience
4d
Customer Service Advisor
Healix —Bristol
- £26,000 - £28,000 a year
- Full-time
- English
- Analysis skills
- Communication skills
- Annual leave
- Employee discount
Quick apply
3d
Manager/ Associate Director, Financial Advisory
Teneo —Bristol
- Microsoft Powerpoint
- Business development
- Quality control
PR Manager
Shift Active Media —Bath
- Project management
- Organisational skills
14d
Facilities Assistant
American Museum & Gardens —Bath
- £25,000 a year
- Full-time
- Maintenance
- First Aid Certification
- Accounting
- Free parking
Quick apply
Associate Director - Project Planning
AECOM —Bristol
- Full-time
- Hybrid work
- Sales
- Business development
- Continuous improvement
Senior / Associate Project Manager Defence
Turner & Townsend —Bristol
- Full-time
- Hybrid work
- Management
- Project management
- No degree
Quick apply
Cleaning Operative
INDUSTRIAL SITE MAINTENANCE LTD —Yate
- £13.29 an hour
- Part-time
- Supervising experience
- Organisational skills
- In-person
- Referral programme
Quick apply
Equity Reward Manager
KPMG —Bristol
- Full-time
- Business development
- Mentoring
- Contracts
- Flexible schedule

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Client Relations Manager

DAS UK Group -
Bristol

Apply Now

Job details

Permanent

Qualifications

Financial Conduct Authority guidelines
Client engagement
Complaint handling
Continuous improvement cycles oversight
Conflict management
Change leadership
Customer interaction
Training & development
Root cause analysis
Business coaching
Interpersonal troubleshooting
Communication skills

Full job description

About The Role

We have a new internal vacancy for a Client Relations Manager in our Volume Litigation Team.

The Client Relations Manager will lead the department in respect of client experience and service quality by establishing best practice; identifying the root causes of complaints, improving operational standards, enhancing client communication, and support the embedding of a culture of accountability, professionalism, and exceptional client care across all teams.

The role will support the department’s people and performance managers, and the head of department in driving behavioural and cultural change, as well as acting as an operational escalation point for client complaints and dissatisfaction.

Some of the key responsibilities include:

- Act an escalation point / liaison with the legal expenses insurer to assist the management of complaints and/or expressions of dissatisfaction.
- - Investigate causes of complaints and operational failures to identify any systemic issues, including communication breakdowns, poor case handling, delay management, supervision gaps, unrealistic expectations, or process inefficiencies.
- - Track and analyse complaint data and client feedback, complete file audits and, if applicable, call reviews. Review platform feedback and operational KPIs to identify trends, training needs, and service risks.
- - Report on the above and share findings with the department, and with senior management, to ensure that complaints are resolved fairly, professionally, and in line with regulatory and internal service standards.
- - Suggest corrective actions to prevent repeat complaints and improve overall client outcomes; supporting the relevant people and performance managers by providing data and feedback so that they can implement these actions and recommendations.
- - Support the relevant people and performance managers to ensure consistency in customer experience across all practice areas including Contract and Landlord & Tenant.
- Where appropriate, act as a point of contact for distressed or dissatisfied clients, handling difficult conversations professionally and empathetically while protecting client relationships and the reputation of the firm.

About You

- Experience in a managerial position within complaints handling, customer experience, operational improvement and/or legal or insurance operations
- - Strong understanding of legal service environments and client care expectations
- - Excellent communication and conflict resolution skills
- - Experience analysing data and identifying operational trends
- - Strong coaching and training capability
- - Ability to influence behaviour and drive cultural change
- - High emotional intelligence and resilience
- - Working knowledge of SRA, FCA and Legal / Financial Ombudsman expectations

About The Company

ARAG UK helps businesses and individuals gain access to justice, and it’s our founding principle to enable everybody, not just those who can afford it, to assert their legal rights.

Thousands of businesses and individuals defend or pursue legal action each year safe in the knowledge that ARAG UK are paying their legal bills. Our businesses include a legal expenses insurance company and a law firm with many opportunities in both areas.

We have historically focussed on delivering legal services to customers solely via our Legal Expenses Insurance products, which provides a steady workload of litigated cases in areas such as;

Personal Injury
Litigation & Dispute Management
Employment
Business & Commercial

We believe these are exciting times for ARAG Law as part of the wider ARAG UK, and we are looking for likeminded individuals who share our ambition to make our high quality legal solutions accessible and affordable.

You can expect to join an organisation that will challenge and develop you to progress your career in ways that traditional law firms cannot. We are also committed to supporting continued professional development and promote both internal Training Contracts and alternative routes to qualification (SQE/CILEX).

By giving you every opportunity to develop yourself professionally and personally, we also pride ourselves on having an open, inclusive and high energy culture that encourages a fun working environment and places our customers at the very heart of everything we do.

If you are keen to become part of our exciting future then we would love to hear from you. In addition to the very genuine development opportunities we provide we also offer a generous reward and benefits package.

Apply Now

Refine Your Search

client relations manager jobs in hanham, bst

Client Relations Manager

Employee Relations Advisor

Assistant Manager, Communications Senior Specialist, Global Deloitte Growth

Home Admissions Advisor

Trend and Change Manager

Executive Assistant & Agendy Coordinator

Customer Relations, E-commerce & Studio Manager

Business Order Administrator

Corporate Associate

Casual Venues Duty Supervisor

Regional Facilities Manager, Multi-Site, Bristol, UK

Client Services & Operations Support Assistant

Customer Service Advisor

Manager/ Associate Director, Financial Advisory

PR Manager

Facilities Assistant

Associate Director - Project Planning

Senior / Associate Project Manager Defence

Cleaning Operative

Equity Reward Manager

I want to receive the latest job alerts for client relations manager in hanham, bst

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