Client services occupations Work, Jobs in Hanley, Sts (with Salaries)

OOH Night Service Co-Ordinator
ISS Facility Services —Stoke-on-Trent
- Night shift
- Microsoft Excel
- Organisational skills
- Communication skills
Quick apply
Service Coordinator
ISS Facility Services —Stoke-on-Trent
- Computer literacy
- Data entry
- Organisational skills
Quick apply
4d
Service Coordinator (Helpdesk)
ISS Facility Services —Stoke-on-Trent
- Communication skills
Quick apply
VodafoneThree - VIP Executive
Vodafone —Stoke-on-Trent
- Full-time
- Hybrid work
- Social media management
- Communication skills
- Employee discount
Customer Training Coordinator
BOHSA LTD —Stoke-on-Trent
- Up to £25,000 a year
- Full-time
- Salesforce
- Analysis skills
- Financial services
- Free parking
- Annual leave
Quick apply
3d
Customer Service Advisor
Cosine UK Ltd —Stoke-on-Trent
- £27,727 a year
- Full-time
- Microsoft Word
- Computer literacy
- Communication skills
Quick apply
4d
Customer Onboarding Executive
Radius Limited —Crewe
- Full-time
- CRM software
Quick apply
6d
Customer Service Executive
Johnsons Workwear Ltd —Uttoxeter
- £32,208.58 a year
- Full-time
- Health & wellbeing programme
Quick apply
Digital Customer Experience Administrator - FTC
MetroRod Ltd —Macclesfield
- £27,839 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Continuous improvement
- Free parking
- Annual leave
Quick apply
Digital Customer Experience Administrator
MetroRod Ltd —Macclesfield
- £27,839 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Continuous improvement
- Free parking
- Annual leave
Quick apply
Compliance Partner
Acacium Group —Stoke-on-Trent
- £24,785 a year
- Rotating shift
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Data entry
- Employee assistance programme
Quick apply
4d
Account Administrator
Radius Limited —Crewe
- £26,000 a year
- Full-time
- Employee assistance programme
Quick apply
11d
Driver Planning Administrator
TTC Group —Telford
- £25,942 a year
- Full-time
- Continuous improvement
Fuel & EV Account Support Agent
Radius Limited —Crewe
- £26,000 a year
- Full-time
Quick apply
Customer Service Advisor
PAL Hire —Stockport
- £26,000 a year
- Full-time
- Salesforce
- Analysis skills
- Financial services
- Health & wellbeing programme
Quick apply
10d
Buying Groups Executive
Well Pharmacy —Stoke-on-Trent
- Up to £32,000 a year
- Computer literacy
- Employee discount
2d
Emerging Customer Success Manager
Fourth —Macclesfield
- Hybrid work
- Hospitality
- Hotel
- Travel
- Flexible schedule
- Life insurance
Customer Service Advisor
ATL —Derby
- £26,000 - £28,000 a year
- Full-time
- Communication skills
- Free parking
- Annual leave
Quick apply
Customer Liaison Officer
RHC Equestrian Retail and Distribution —Manchester
- £2,600 - £2,700 a month
- Full-time
- CRM software
- English
- Communication skills
Quick apply
Transition Co-ordinator
Barclays —Knutsford
- Communication skills
- Banking

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client services occupations jobs near hanley, sts

OOH Night Service Co-Ordinator

ISS Facility Services -
Stoke-on-Trent

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Job details

Permanent

Qualifications

Customer service call handling
Microsoft Excel
Inbound customer enquiry call handling
Maximo
CAFM software
Client engagement
Stakeholder liaison
Internal department liaison
Microsoft Office Suite
Organisational skills
Customer support
Customer interaction
Communication skills

Full job description

OOH Night Service Co-Ordinator

Contract: Key Account Network

Location: Stoke, ST1 5PZ

Hours of work: 38.6 - 4 on / 4 off (nights)

Contract Type: Permanent

We are seeking an Out of Hours Service Co-ordinator to join the Operational Service Centre (OSC), playing an integral role within the night team to support the delivery of exceptional service to meet customer needs and expectations.

You will act as a key link between operational field teams, account teams, and internal departments to ensure smooth and efficient service delivery.

Job Description

In this role, you will coordinate activities, manage documentation, and facilitate clear communication across teams.

By applying strong organisational skills and attention to detail, you will contribute to maintaining high service standards and ensuring the effectiveness of the OSC’s out-of-hours operations.

Key Responsibilities

Act as the first point of contact for client calls and emails, logging and processing requests accurately and promptly
Identify appropriate solutions to client queries or escalate issues when required
Maintain and update facilities management systems (e.g. Maximo) and associated records
Deliver professional, customer-focused helpdesk support and administrative services
Assist the account delivery team with general administrative tasks
Coordinate communication between field teams, account teams, and internal departments
Build and maintain strong working relationships with clients and internal stakeholders
Ensure compliance with company processes, procedures, and contractual obligations

Professional and Personal Competencies/Qualifications

Experience working to customer and business KPIs and SLAs
Intermediate proficiency in Microsoft Excel and other Microsoft Office applications
Ability to monitor and respond to short-term changes in workload and ensure coverage
Capability to work independently while liaising with a line manager or supervisor
Strong communication skills with effective call handling ability

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger,
#aplacetobeyou,
#facilitiesmanagement

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.

We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

If you have any further queries regarding this role, please contact the Resourcing Team by emailing [email protected]

If you are interested in learning about other opportunities at ISS, please join our Talent community by clicking on the following link: TalentPlace

To find out more about what we do - https://www.uk.issworld.com/

Work Location: In person

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Refine Your Search

client services occupations jobs in hanley, sts

OOH Night Service Co-Ordinator

Service Coordinator

Service Coordinator (Helpdesk)

VodafoneThree - VIP Executive

Customer Training Coordinator

Customer Service Advisor

Customer Onboarding Executive

Customer Service Executive

Digital Customer Experience Administrator - FTC

Digital Customer Experience Administrator

Compliance Partner

Account Administrator

Driver Planning Administrator

Fuel & EV Account Support Agent

Customer Service Advisor

Buying Groups Executive

Emerging Customer Success Manager

Customer Service Advisor

Customer Liaison Officer

Transition Co-ordinator

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