Customer success specialist Work, Jobs in Harborne, Wmd (with Salaries)

Customer Onboarding & Transition Specialist
Focus Group —Birmingham
- £40,000 a year
- Full-time
- Hybrid work
- PMP
- Customer service
- Analysis skills
Quick apply
Team Leader
HM Courts & Tribunal Service —Birmingham
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Organisational skills
- Annual leave
- Employee discount
10d
Delivery Manager
HM Courts & Tribunal Service —Birmingham
- £30,001 - £40,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Leadership
- Communication skills
- Annual leave
- Employee discount
Operations Specialist I-III (UK)
Airspace —Birmingham
- £36,000 - £65,000 a year
- Remote
Quick apply
11d
Customer Success Specialist
Align Technology —Birmingham
- Full-time
- Writing skills
- Bachelor's degree
- No degree
- Employee discount
Quick apply
Manager of Dedicated Implementations - EMEA
Ashby —Birmingham
- £110,000 - £165,000 a year
- Full-time
- Remote
- Team management
- Travel
- Leadership
- Annual leave
Transport Planner (UK and Europe)
Tek Freight Ltd —Kenilworth
- £28,500 - £34,000 a year
- Weekend availability
- Hybrid work
- Customer service
- Continuous improvement
- In-person
- Free parking
Quick apply
5d
Customer Retentions Specialist
Paul Rigby Group —Birmingham
- £28,089.10 - £32,000.00 a year
- Full-time
- CRM software
- Computer literacy
- Organisational skills
Quick apply
Income Collection Officer
Pinnacle Group —Birmingham
- £33,000 - £35,000 a year
- Microsoft Word
- Travel
- Annual leave
- Employee assistance programme
Quick apply
Marketing Consultant
Centauri —Birmingham
- £27,420.00 - £36,351.21 a year
- Full-time
- CRM software
- English
- Computer skills
- Employee discount
Quick apply
5d
Commercial Graduate Scheme – Technical Sales & Business Development
Supplytrain —Sutton Coldfield
- £27,000 - £29,000 a year
- Business development
- No degree
- Business
- Annual leave
Sales Advisor
FlooringSuperstore.com —Birmingham
- Up to £40,000 a year
- Weekend availability
- Sales
- Customer service
- In-person
- Free parking
- Store discount
Quick apply
12d
Specialist Customer Service Advisor
Cromwell —Dudley
- Full-time
- CRM software
- Organisational skills
- Communication skills
- Employee assistance programme
Communications Assistant - ELSA - Department of Immunology and Immunotherapy - 107601 - Grade 5
University of Birmingham —Birmingham
- £30,062 - £35,883 a year
- Part-time
- CRM software
- Social media management
- University
- Annual leave
- Sick pay
Sales Executive (TWM)
Slicker Recycling —Stourport-on-Severn
- £28,000 a year
- Full-time
- Hybrid work
- Sales
- Business development
- Communication skills
- Employee discount
Quick apply
Customer Service Assistant
The Riverside Group —Birmingham
- £25,630.92 - £28,154.30 a year
- Full-time
- Microsoft Word
- Databases
- Front desk
9d
Referrals And Admin Officer
Gateway2Housing & Services UK —Birmingham
- £26,000 - £27,000 a year
- Full-time
- Microsoft Word
- Databases
- Organisational skills
Quick apply
3d
Customer Assistant
Lidl —Halesowen
- £13.45 - £14.45 an hour
- Part-time
- Bakery
- Store discount
- Employee discount
2d
Customer Claims Specialist
Allianz —Birmingham
- £24,000 - £30,000 a year
- Full-time
- Communication skills
- Annual leave
- Employee discount
Order Picker/Packer
Hard To Find Whisky (Hard To Find Group) —Birmingham
- £24,784.50 - £25,000.00 a year
- Full-time
- Forklift
- Warehouse experience
- In-person
- Employee discount
Quick apply

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Customer Onboarding & Transition Specialist

Focus Group -
Birmingham

Quick apply

Job details

Full-time
£40,000 a year

Qualifications

Technical project or programme management experience
ITIL Certification
Driving Licence
Stakeholder collaboration
PMP
Customer service
Internal department liaison
Sonicwall
Analysis skills
Quality assurance
IT project management
Customer relationship management
Relationship management
ServiceNow
Customer interaction
Multidisciplinary collaboration
Document management systems
Project management experience
Communication skills
Time management
PRINCE2 Certification

Full job description

Customer Onboarding & Transition Specialist

Hybrid Working ideally from Shoreham-by-Sea Head Office

Potential to work from other offices: Exeter/Birmingham/Manchester

Some UK-wide customer travel expected

Salary £40,000 + Benefits

Own the journey that sets customers up for success

The first 90 days of a customer relationship are critical. We're looking for someone who can orchestrate seamless transitions for businesses moving their IT Managed Services to Focus Group – combining technical knowledge, project coordination, and genuine customer focus to ensure every onboarding is exceptional.

What you'll actually do

You'll be the person responsible for taking new customers from signed contract to fully integrated, confident service users. This isn't just project management or technical delivery – it's complete ownership of customer success during the most critical phase of their journey with us.

You'll lead end-to-end transitions from incumbent providers, building comprehensive onboarding plans, conducting project meetings (including onsite visits when needed), and ensuring every department plays their part at exactly the right time. You'll work directly with customers throughout the transition and their first 90 days, spotting risks early, facilitating their move to our portal and systems, and making sure any gaps identified by our support team get resolved quickly.

This role combines technical understanding with customer relationship management. You'll conduct documentation checks, work with engineers on technical onboarding components, define customer processes like joiner/leaver procedures and device build standards, and capture everything from renewal dates to automation opportunities. You'll also support discoveries during the later sales stages, helping set realistic expectations before transitions even begin.

When risks emerge during onboarding, you'll work with customers and sales teams to discuss them openly. When you spot upsell opportunities, you'll flag them to the right people. And throughout it all, you'll contribute to improving how we onboard customers across the board.

What you'll bring

You'll need:

Proven experience in IT Project Management, Technical Delivery, Service Desk Leadership, or Customer Success roles
Strong technical background with solid knowledge of M365, Azure, networking, and related technologies
Excellent written and verbal communication skills – you can explain technical concepts to non-technical stakeholders
Exceptional attention to detail and quality assurance capabilities
Strong analytical skills for identifying risks, opportunities, and process improvements
Full valid UK driving licence (for customer site visits)
Ability to manage and prioritize complex workloads based on competing customer requirements
Excellent time management with a punctual, responsible approach
Ability to work independently whilst maintaining collaborative relationships across departments
Genuine desire to expand your technical knowledge and customer service skills
Experience with documentation systems and process development

We'd love if you also have:

Relevant vendor certifications from Microsoft, Meraki, SonicWall, Aruba, or Cisco
Active Microsoft certifications such as AZ-305, MS-100, or MS-101
Experience with RMM, PSA, or managed service tools like Datto RMM, ServiceNow, IT Glue, or Rewst
ITIL Foundation or similar service management qualification
Project Management qualification such as Prince2 or PMP
Experience with automation platforms and workflow optimization

Where this could take you

This role opens clear progression paths into Service Delivery Management, Team Lead/Manager positions, Senior Project Management, Programme Management, or Technical Pre-Sales Consulting. We invest in people who get onboarding right – it's where lasting customer relationships begin.

About Focus Group

We're a UK-based managed service provider and Microsoft technology partner with around 1,300 colleagues, backed by HG Capital. We're growing rapidly, which means we're onboarding new customers regularly – and doing it exceptionally well matters enormously to our reputation and retention.

You'll join an operations function that values both technical competence and customer relationship skills, working closely with Technical Delivery, Service Operations, Sales, and Automation teams to deliver transitions that customers genuinely appreciate.

Ready to apply?

If you're someone who combines technical knowledge with project coordination skills and genuinely cares about customer success, we'd love to hear from you. Send us your CV along with a brief note about why this role interests you.

Quick apply

Refine Your Search

customer success specialist jobs in harborne, wmd

Customer Onboarding & Transition Specialist

Team Leader

Delivery Manager

Operations Specialist I-III (UK)

Customer Success Specialist

Manager of Dedicated Implementations - EMEA

Transport Planner (UK and Europe)

Customer Retentions Specialist

Income Collection Officer

Marketing Consultant

Commercial Graduate Scheme – Technical Sales & Business Development

Sales Advisor

Specialist Customer Service Advisor

Communications Assistant - ELSA - Department of Immunology and Immunotherapy - 107601 - Grade 5

Sales Executive (TWM)

Customer Service Assistant

Referrals And Admin Officer

Customer Assistant

Customer Claims Specialist

Order Picker/Packer

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