Regional director Work, Jobs in Harefield, Gtl (with Salaries)

Director, Customer Success – KFC Europe
Yum! Brands —London
- £115,129 - £143,965 a year
- Spanish
- English
- Analytics
Senior Director - Executive Compensation and Equity Program
Boston Consulting Group —London
- £195,000 - £227,500 a year
- Full-time
- Leadership
- Tax experience
- Profit sharing
- Annual leave
Senior Director People Partner, EMEA
Cytiva —Little Chalfont
- Full-time
- Bachelor's degree
- Continuous improvement
- Travel
- Annual leave
Southern Division - Lead Planning Manager
MWHTreatment —Rickmansworth
- Continuous improvement
- Travel
- Training & development
Sr. Director Sports Partnerships EMEA
BDA —Luton
- £135,000 - £165,000 a year
- Sales
- Merchandising
- Business development
Quick apply
Executive Director for Place
Wokingham Borough Council —Wokingham
- £148,609 a year
- Full-time
- Annual leave
- Employee assistance programme
7d
UK Family Activities Manager
Virgin Active —London
- Full-time
- Data analysis skills
- Communication skills
- Annual leave
- Employee discount
Sr Director, Drug Development Lead
IQVIA —Reading
- Full-time
- Remote
- Management
- Doctoral degree
- Master's degree
- Work from home
10d
Director of Operations
Jobs In. Fitness —London
- Up to £80,000 a year
- Hospitality
- Continuous improvement
- Team management
Quick apply
9d
Director of Operations - UK & Ireland
InterContinental Hotels Group —Windsor
- Hotel
- Continuous improvement
- Budgeting
- Employee discount
Quality Manager (RGN)
Aiyara Partners —Rickmansworth
- £60,000 - £80,000 a year
- Full-time
- Continuous improvement
- Travel
- In-person
Quick apply
Head of Event Operations, EMEA
PEI Group —London
- Overtime
- Leadership
- Annual leave
- Employee assistance programme
Senior Employee Relations Partner
Cytiva —Little Chalfont
- Full-time
- Travel
- Annual leave
Divisional Business Manager - Education
Salutem Care & Education —Windsor
- £60,000 - £68,000 a year
- Microsoft Excel
- Analysis skills
- Bachelor's degree
Sr Manager, Digital Workplace Support UK
Cytiva —Little Chalfont
- Full-time
- Continuous improvement
- Leadership
Senior Vice President, Regional Operations
CULTURAL EXPERIENCES ABROAD LLC —London
- £145,000 a year
- Full-time
- Management
- English
- Master's degree
Quick apply
Head/Director TAM Transformation & Services, Airports
SITA Switzerland Sarl —Reading
- Full-time
- Hybrid work
- Master's degree
- Business development
- Continuous improvement
- Work from home
- Employee assistance programme
Global Head of People Advisory
CSC (Corporation Service Company) —London
- Full-time
- Bachelor's degree
- Continuous improvement
- Human resources
Deputy Director, Sport
Department for Culture, Media and Sport —London
- £86,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Communication skills
- Annual leave
- Employee assistance programme
10d
Assessment Day (Entry-level)
Hachette —London
- Hybrid work
- Annual leave
- Employee discount
6d

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Director, Customer Success – KFC Europe

Yum! Brands -
London

Apply Now

Job details

£115,129 - £143,965 a year

Qualifications

French
Spanish
Stakeholder collaboration
Stakeholder liaison
Internal department liaison
English
Continuous improvement cycles oversight
Contract renewal support
Customer renewal management
Customer loyalty building
Multidisciplinary collaboration
Analytics

Full job description

The Director, Customer Success is responsible for ensuring every KFC market across Europe realizes measurable business impact from the Byte product suite — including Smart Operations, Digital Ordering and Byte OS.

You will lead regional customer success strategy, adoption and value realization — acting as the connective tissue between Product, Deployment, Brand Tech, BMU and Franchisee stakeholders.

Your mission: turn product deployment into sustained restaurant performance — driving adoption, satisfaction and commercial outcomes across all levels of the KFC ecosystem.

Customer Success Strategy & Execution

Develop and execute a regional Customer Success strategy aligned with global frameworks, ensuring consistent success delivery across KFC Europe markets.
Translate global playbooks into actionable regional engagement models — supporting both equity and franchisee restaurant networks.
Establish clear metrics for value realization, adoption and retention across deployed Byte products.
Partner with Product and Deployment teams to ensure closed-loop feedback that drives roadmap prioritization and continuous improvement.

Market & Franchisee Engagement

Serve as the single point of contact for KFC markets in scope, monitoring satisfaction, managing escalations, and ensuring timely resolution of critical issues.
Lead quarterly business reviews with key markets to communicate performance impact, ROI and product roadmap alignment.
Proactively identify market health risks and orchestrate cross-functional plans to improve adoption, satisfaction and commercial performance.
Represent customer voice and operational insights in product planning, AOP cycles and go-to-market readiness.
Partner with Finance and Brand leads to support renewal readiness and ensure continuity of services post-contract periods.

Value Realization & Insights

Build frameworks for restaurant-level impact tracking — linking Byte adoption to measurable business outcomes (e.g. speed of service, order accuracy, waste reduction, sales uplift).
Partner with Data Science and Finance to quantify ROI by market and region, ensuring customer success is tied to commercial success.
Leverage customer analytics, health scoring and insights to guide proactive engagement and expansion opportunities (cross-sell and up-sell opportunities across Byte portfolio).

Cross-Functional Leadership

Collaborate with Deployment, Product and Brand Tech to ensure smooth hand-off from deployment to post-go-live support and optimization.
Partner with PMO and Go-to-Market teams to support readiness for new Byte suite launches.
Drive consistency in customer onboarding, support, and enablement practices across all KFC markets in scope.

Leadership, Culture & Influence

Lead and develop a regional Customer Success team across multiple geographies, balancing central governance with local accountability.
Foster a customer-obsessed, data-informed culture anchored in Yum!’s Smart, Heart & Courage leadership behaviors.
Role-model collaboration, empathy, and executional excellence — building strong alignment across markets, brands, and functions.

8–10 years of experience in Customer Success, Account Management or Customer Experience within SaaS, platform or QSR/hospitality industries.
Proven success leading customer success or adoption programs across multi-market, franchise or enterprise environments.
Strong understanding of digital product deployment, operations technology and franchisee engagement dynamics.
Skilled in stakeholder management across executive, technical and operational audiences.
Data-driven decision-maker with the ability to connect customer outcomes to business impact.
Excellent communicator and storyteller who can translate complex technology into business value.
Fluent in English; Spanish or French proficiency a plus for regional collaboration.

Salary range: £115,129 - £143,965 + eligible bonus + comprehensive benefits

Apply Now

Refine Your Search

regional director jobs in harefield, gtl

Director, Customer Success – KFC Europe

Senior Director - Executive Compensation and Equity Program

Senior Director People Partner, EMEA

Southern Division - Lead Planning Manager

Sr. Director Sports Partnerships EMEA

Executive Director for Place

UK Family Activities Manager

Sr Director, Drug Development Lead

Director of Operations

Director of Operations - UK & Ireland

Quality Manager (RGN)

Head of Event Operations, EMEA

Senior Employee Relations Partner

Divisional Business Manager - Education

Sr Manager, Digital Workplace Support UK

Senior Vice President, Regional Operations

Head/Director TAM Transformation & Services, Airports

Global Head of People Advisory

Deputy Director, Sport

Assessment Day (Entry-level)

I want to receive the latest job alerts for regional director in harefield, gtl

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