Nhs call Work, Jobs in Harlow, Eng (with Salaries)

Call Handler NHS - Patient Recall
Penrose Health —London
- £25,000 - £32,000 a year
- Full-time
- CRM software
- Computer literacy
- Data entry
Quick apply
Facilities Support Staff
The Princess Alexandra Hospital NHS Trust —Harlow
- £25,272 a year
- Weekend availability
- Cleaning
3d
Team Leader 1st Line Patient Services
Lloyds Clinical —Harlow
- £35,500 a year
- Organisational skills
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
12d
Booking Clerk - Outpatients Call Centre
Mid and South Essex NHS Foundation Trust —Basildon
- £25,760 a year
- Full-time
1d
Trainee Emergency Call Handler
London Ambulance Service NHS Trust —London
- £27,129 - £32,346 a year
- Full-time
- Travel
- Communication skills
- Annual leave
3d
Administration Assistant
Essex Partnership University NHS Foundation Trust —Braintree
- £25,760 - £27,476 a year
- Full-time
- Front desk
- Relocation assistance
- Employee discount
3d
Bank Booking Administrator
Hertfordshire Partnership NHS Foundation Trust —Hatfield
- £29,812 - £32,715 a year
- Part-time
- Administrative experience
- Organisational skills
- Communication skills
3d
Patient Administrator - Call Centre
Chelsea and Westminster Hospital NHS Foundation Trust —London
- £30,630 - £32,346 a year
- Weekend availability
- Management
- Data entry
- Communication skills
1d
Receptionist
University College London Hospitals NHS Foundation Trust —London
- £31,554 - £33,270 a year
- Full-time
- Front desk
Helpdesk Operator
ISS Facility Services —London
- £13.49 an hour
- Monday to Friday
- Computer literacy
- Organisational skills
- Computer skills
5d
Data Administration Officer
Support When It Matters —Hackney
- £25,000 a year
- Weekend availability
- Inventory control
- Microsoft Office
- Administrative experience
Quick apply
11d
NHS Continuing Healthcare Appeals Support Volunteer- Home- based
AlzheimersSociety —London
- Call to connect
- Remote
- Computer literacy
- Computer skills
- Communication skills
Receptionist/Administrator - Emergency Department
Mid and South Essex NHS Foundation Trust —Chelmsford
- £25,760 a year
- Part-time
- Patient monitoring
- Front desk
- Communication skills
1d
Switchboard Operator
East and North Hertfordshire Teaching NHS Trust —Stevenage
- £25,760 - £27,476 a year
- Full-time
- Data entry
- Annual leave
- Flexible schedule
8d
Ward Administrator
Essex Partnership University NHS Foundation Trust —Chelmsford
- £25,760 - £27,476 a year
- Part-time
- Administrative experience
- Annual leave
- Employee discount
Band 4 Lead Administrative Officer (Weekends)
Royal Free London NHS Foundation Trust —London
- £33,262 - £36,027 a year
- Part-time
- Management
- Training & development
- Communication skills
- Flexible schedule
1d
Patient Care Specialist, Boots Online Doctor
Boots —London
- Weekend availability
- Hybrid work
- Communication skills
- Employee assistance programme
- Employee discount
Labour Ward Coordinator
The Princess Alexandra Hospital NHS Trust —Harlow
- £49,387 - £56,515 a year
- Recruiting
- Teaching
- Nursing
12d
Bank Counsellor - Bereavement Service (Allocation Coordinator)
Royal Trinity Hospice —London
- £25.69 an hour
- Microsoft Powerpoint
- Computer literacy
- Recruiting
- Store discount
- Annual leave
3d
Assistant Admin Coordinator
University College London Hospitals NHS Foundation Trust —London
- £31,554 - £33,270 a year
- Full-time
- Organisational skills
- Epic
- Communication skills
5d

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Call Handler NHS - Patient Recall

Penrose Health -
London

Quick apply

Job details

Permanent | Full-time
£25,000 - £32,000 a year

Qualifications

CRM software
Sales persuasion
Customer service call handling
Computer literacy
Appointment booking and call handling
Data entry
Telesales
Outbound calling
Patient record updating
Telemarketing
Communication skills

Full job description

Description

We are seeking a resilient, motivated individual to join our Proactive Care hub as a Call Handler in our NHS appointments team. In this high-impact role, you’ll be part of a dedicated Patient Recall team focused on helping NHS patients access vital health reviews and clinical appointments.

You’ll make over 150 outbound calls per day, engaging with patients who may be unaware, hesitant, or previously unresponsive. Your goal is to build rapport quickly, explain the importance of the appointment clearly, and motivate them to take action. These conversations can have a direct impact on someone’s health - and in some cases, may even save lives.

This is a fast-paced, target-driven role where success is measured by your ability to connect, persuade, and bounce back from rejection. You’ll need strong communication skills, emotional resilience, and a genuine desire to help people. You’ll also be expected to learn quickly, as you’ll be working across multiple clinical areas and using various systems to track and record patient interactions.

If you’ve worked in outbound calling, telesales, fundraising, or any role that involves speaking to strangers and overcoming objections, and you thrive on hitting targets - this could be the perfect challenge for you.

Key Responsibilities

Making 150+ outbound calls per day to NHS patients due for clinical reviews.
Handling objections professionally, including from patients contacted multiple times.
Explaining the importance of health appointments in a clear, persuasive way.
Motivating hesitant or sceptical patients to book potentially life-saving appointments.
Working across multiple clinical areas and learning new medical terminology (training provided).
Tracking your performance and participating in coaching to improve booking rates.
Recording call outcomes accurately and updating patient records in CRM systems.
Meeting and exceeding daily, weekly, and monthly booking targets.
Thriving in a fast-paced, target-driven environment where resilience is key

You’ll thrive here if you:

Enjoy speaking to people and can build rapport quickly, even over the phone.
Stay calm and professional when handling objections or rejection.
Are motivated by targets and enjoy working in a performance-driven environment.
Bounce back quickly from setbacks and keep your energy high throughout the day.
Learn fast and are open to picking up new medical terminology and systems.
Take pride in helping others and want to make a meaningful impact on patient health.
Are confident using computers and comfortable navigating digital systems.
Work well independently but also enjoy being part of a supportive, goal-oriented team

More Information:

Check out the Job Description for this role and don't forget to have a look at our Main Site before applying.

We are unfortunately unable to sponsor applicants for this role, so you will need to have right to work in the UK in order to apply for this role.

About Penrose Health

Penrose Health is on a mission to deliver outstanding healthcare to every patient we serve.

We care for 75,000+ people across 9 sites in South East London, supported by a team of 200+ clinicians and staff. Our model is built on permanent, diverse teams, strong governance, and a clear focus on continuity, quality, and access.

We work closely with NHS partners to deliver a full range of services — from routine checks to complex, long-term care — backed by robust systems and a culture of continuous improvement.

We're proud to hold a CQC "Good" rating and consistently receive strong feedback from patients.

Learn more at penrosehealth.co.uk.

Quick apply

Refine Your Search

nhs call jobs in harlow, eng

Call Handler NHS - Patient Recall

Facilities Support Staff

Team Leader 1st Line Patient Services

Booking Clerk - Outpatients Call Centre

Trainee Emergency Call Handler

Administration Assistant

Bank Booking Administrator

Patient Administrator - Call Centre

Receptionist

Helpdesk Operator

Data Administration Officer

NHS Continuing Healthcare Appeals Support Volunteer- Home- based

Receptionist/Administrator - Emergency Department

Switchboard Operator

Ward Administrator

Band 4 Lead Administrative Officer (Weekends)

Patient Care Specialist, Boots Online Doctor

Labour Ward Coordinator

Bank Counsellor - Bereavement Service (Allocation Coordinator)

Assistant Admin Coordinator

I want to receive the latest job alerts for nhs call in harlow, eng

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Key Responsibilities

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More Information:

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