Order manager Work, Jobs in Harlow (with Salaries)

Customer Service Manager
LBS Distribution Ltd —Hoddesdon
- £32,000 - £40,000 a year
- Full-time
- Continuous improvement
- Organisational skills
- In-person
- Annual leave
Quick apply
17h
Crematorium & Cemetery Assistant
WesterleighGroup —Harlow
- From £26,842 a year
- Weekend availability
- Computer literacy
- Computer skills
- Free parking
- Employee discount
13d
Technical Advisor
Davroc —Hoddesdon
- £28,000 - £30,000 a year
- Full-time
- Data entry
- Organisational skills
- In-person
- Free parking
Quick apply
Victims Liaison Officer - Public Protection - Hertfordshire - East of England
HM Prison & Probation Service —Cheshunt
- £30,001 - £50,000 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Travel
- Annual leave
- Employee discount
Airport Services Duty Supervisor - London Heathrow
Qatar Airways —London
- Computer literacy
- English
- Bachelor's degree
Program Manager – Bids & Execution
Raytheon —Harlow
- Weekend availability
- Business development
- Continuous improvement
- Sick pay
8d
Casework Admin Manager
Crown Prosecution Service —St Albans
- £32,110 - £34,280 a year
- Part-time
- Hybrid work
- Management
- Presentation skills
- Leadership
- Flexitime
Branch Manager
LKQ Corporation —Hoddesdon
- Full-time
- Customer service
- Recruiting
- Leadership
- Annual leave
- Employee assistance programme
9d
General Porter
The Princess Alexandra Hospital NHS Trust —Harlow
- £25,272 a year
- Driving
- Cleaning
8d
Postal Delivery Driver - Harlow Delivery Centre (CM20 1AA)
Royal Mail Group —Harlow
- £13.68 an hour
- Overtime
- Customer service
Locality Administrator - Upper Lea Valley ICT
Hertfordshire Community NHS Trust —Hoddesdon
- £25,760 - £27,476 a year
- Full-time
- Annual leave
4d
Shift Manager
Greggs —Bishop's Stortford
- £14 an hour
- Customer service
- Supervising experience
- Cleaning
- Employee discount
Quick apply
Summer Intelligence Internships with MI5
Security Service (MI5) —London
- £4,849 a month
- Seasonal
- Internship
3d
Insurance Works Administrator / Project Coordinator
Stanley James projects —Ingatestone
- £14 - £17 an hour
- Part-time
- Hybrid work
- Microsoft Outlook
- Maintenance
- Construction experience
Quick apply
8d
Senior Brand Producer
D.O.D - Degree of Difference —Biggleswade
- £48,000 - £55,000 a year
- Full-time
- Hybrid work
- Leadership
- Time management
Quick apply
11d
Sales Manager - Proactive and Results-Driven
Dealmakers —London
- £60,000 - £100,000 a year
- Weekend availability
- Hybrid work
- Team management
- Recruiting
Quick apply
4d
Retail Supervisor - M&S
Compass Group —Harlow
- £13.25 an hour
- Part-time
- Customer service
- Supervising experience
- Team management
Part-time Customer Fulfilment Manager, 25 hours per week, up to £44k FTE, Hybrid & East London
Ten2Two —London
- £39,000 - £44,000 a year
- Part-time
- Hybrid work
- Continuous improvement
- In-person
- Communication skills
Quick apply
9d
Operational Support Officer
HM Courts & Tribunal Service —Chelmsford
- £20,001 - £30,000 a year
- Part-time
- Hybrid work
- Customer service
- Presentation skills
- Travel
- Annual leave
- Employee discount
13d
Campaign Coordinator
Alexander Dennis —Harlow
- Full-time
- Hybrid work
Quick apply
19h

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Customer Service Manager

LBS Distribution Ltd
Hoddesdon

Quick apply

Job details

Permanent | Full-time
£32,000 - £40,000 a year
17 hours ago

Benefits

Annual leave
Company pension
Paid volunteer time

Qualifications

Live chat
Customer service call handling
Inbound customer enquiry call handling
Ticket management
Internal department liaison
Complaint handling
Zendesk
Continuous improvement
Ticket management systems
Organisational skills
Customer interaction
Team motivation leadership
Communication skills

Full job description

Customer Service Manager
Salary: £32,000 - £40,000 per year
Hours: Monday – Friday, 8:45 am – 4:45 pm
Location: Hoddesdon, Hertfordshire

LBS Distribution, one of the UK’s leading B2B suppliers of watch parts to jewellers, shoe repairers and watchmakers, is looking for an experienced Customer Service Manager to lead our friendly team of four.

This is a hands-on role for someone who loves delivering exceptional customer service, developing a positive and motivated team, and making sure things get done accurately and efficiently.

The Role
You’ll be responsible for the day-to-day running of our Customer Service team, ensuring customers receive a fast, friendly and professional service across phone, email, live chat and our ticketing system.

You’ll lead from the front, supporting and developing the team while also getting involved with customer queries, taking orders and payments, resolving problems and handling escalations.

Customer Service works closely with every area of LBS, so you’ll build strong relationships with other departments to solve problems and ensure our customers receive a seamless experience.

What you'll be doing

Leading, supporting and motivating a Customer Service team of four.
Creating a positive, supportive and accountable team environment.
Managing customer enquiries across phone, email, live chat and ticketing software.
Taking and processing customer orders and payments.
Handling complaints and escalated queries through to resolution.
Monitoring workloads and open tickets to ensure nothing gets missed.
Working closely with other departments to resolve customer issues.
Developing the team’s customer service and product knowledge.
Maintaining exceptionally high standards of accuracy and attention to detail.
Identifying opportunities to improve our customer experience, systems and processes.

What we're looking for

Previous experience managing or supervising a customer service team.
Experience using customer service ticketing software, preferably Zendesk.
An amazing telephone manner and excellent written communication skills.
Exceptional attention to detail and a strong focus on accuracy.
A quick learner who can get to grips with a large product range and new systems.
Strong organisational skills and the ability to manage a varied workload.
A positive, proactive attitude with a willingness to get involved.
Someone who takes ownership and follows problems through to completion.
A supportive leader who can motivate people while maintaining high standards.

Continuous Improvement at LBS

At LBS, we believe in making small, consistent changes that add up to big results. As Customer Service Manager, you’ll play an important role in driving this mindset, keeping an open mind to new ways of working and helping the team improve the customer experience and work smarter every day.

What We Offer

LBS is a family business that has been established for over 30 years. We pride ourselves on providing exceptional customer service and creating long-lasting relationships with our customers. In return, we offer:

Competitive salary of £32,000 to £40,000, depending on experience
Company pension
Monday to Friday hours, no weekend or evening work
28 days holiday including bank holidays, increasing with length of service
Takeaway Fridays or team drinks, paid for by the business, once per month
1 paid volunteering day per year to support a charity of your choice
1 day paid leave for your birthday
Supportive, friendly working environment where your contribution is valued
Opportunities to progress as the business expands
External visits to other businesses to learn and apply best practice
The opportunity to make a real impact within a stable, growing business

If you’re passionate about great customer service, enjoy developing people and have the attention to detail needed to make sure things are done properly, we’d love to hear from you.

Please send us your CV and a covering note explaining why you would be a great fit for the role.

Job Types: Full-time, Permanent

Pay: £32,000.00-£40,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

order manager jobs in harlow

Customer Service Manager

Crematorium & Cemetery Assistant

Technical Advisor

Victims Liaison Officer - Public Protection - Hertfordshire - East of England

Airport Services Duty Supervisor - London Heathrow

Program Manager – Bids & Execution

Casework Admin Manager

Branch Manager

General Porter

Postal Delivery Driver - Harlow Delivery Centre (CM20 1AA)

Locality Administrator - Upper Lea Valley ICT

Shift Manager

Summer Intelligence Internships with MI5

Insurance Works Administrator / Project Coordinator

Senior Brand Producer

Sales Manager - Proactive and Results-Driven

Retail Supervisor - M&S

Part-time Customer Fulfilment Manager, 25 hours per week, up to £44k FTE, Hybrid & East London

Operational Support Officer

Campaign Coordinator

I want to receive the latest job alerts for order manager in harlow

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