Customer support representative Work, Jobs in Harrogate, Nyk (with Salaries)

Customer Contact Centre Advisor (Payments / Technical Support)
Mastercard —Harrogate
- Full-time
- Financial services
- In-person
- Communication skills
- Work from home
JUNIOR SALES ADVISOR
Verisure Services (UK) Limited —Leeds
- £3,800 a month
- Full-time
- Sales
Quick apply
Business Development Executive
Pecan Deluxe Candy (Europe) Company Ltd —Sherburn in Elmet
- Up to £35,000 a year
- Full-time
- Hybrid work
- Customer service
- Business development
- Bakery
- Annual leave
- Life insurance
Quick apply
7d
BDM (Business Development Manager) – Boroughbridge – up to £40,000 | Fantastic Benefits
Myers Group —Boroughbridge
- Up to £40,000 a year
- Full-time
- Sales
- Team management
- In-person
- Free parking
- Employee assistance programme
Quick apply
6d
JUNIOR SALES CONSULTANT
Verisure Services (UK) Limited —Leeds
- £3,800 a month
- Full-time
Quick apply
Customer Service Team Leader
VetFit Labs Business & Technology Services Ltd. —Leeds
- £2,250 - £2,900 a month
- Full-time
- CRM software
- Computer literacy
- Team management
- Free parking
- Health & wellbeing programme
Quick apply
2d
Customer Operations Support Manager
Leeds Building Society —Leeds
- Hybrid work
- Continuous improvement
- Analytics
11d
National Security Program (NSP) Escort Program - UK
CenCore Associates —Harrogate
- Full-time
- No experience needed
- Analysis skills
- Education
Customer Services Assistant - Wetherby
Leeds Building Society —Wetherby
- Front desk
- Cash handling
Sales Canvasser
Ringtons —Tockwith
- £26,669 - £36,000 a year
- Part-time
- Microsoft Word
- Customer service
- In-person
- Employee assistance programme
- Flexible schedule
Quick apply
12d
Customer Representative
Allianz —Leeds
- £27,007.50 a year
- Weekend availability
- Hybrid work
- Microsoft Word
- Communication skills
- Employee discount
7d
Business Development Executive
Corpay —Knaresborough
- Full-time
- Hybrid work
- CRM software
- Business development
- Organisational skills
- Life insurance
Sales Representative
Retail Innovation Group —Leeds
- £25,251.00 - £25,251.59 a year
- Weekend availability
- Communication skills
- Negotiation
- Employee assistance programme
Quick apply
Control Room Log Administrator
Leeds United Football Club —Leeds
- Customer service
- Computer literacy
- Computer skills
Call Centre Representative
Lowell Group —Leeds
- £28,911 a year
- Full-time
- Communication skills
- Free parking
10h
Team Administrator
Baily Garner —City and Borough of Leeds
- £30,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Databases
- Annual leave
- Flexible schedule
Quick apply
Operations and Customer Experience Manager
Leeds City Council —Leeds
- £39,862 - £42,839 a year
- Full-time
- Computer literacy
- Continuous improvement
- Team management
- Annual leave
11d
Customer Service Representative
DGP Intelsius Ltd —York
- £27,000 - £30,000 a year
- Full-time
- English
- Continuous improvement
- Organisational skills
- Free parking
Quick apply
13d
NHS Patient Services Coordinator
The LivingCare Group —Leeds
- £13.00 - £13.31 an hour
- Full-time
- Organisational skills
- IT
- Free parking
- Employee assistance programme
CRM Coordinator
DAC Beachcroft —Leeds
- Hybrid work
- CRM software
- Databases
- Analysis skills
Quick apply
11d

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customer support representative jobs near harrogate, nyk

Customer Contact Centre Advisor (Payments / Technical Support)

Mastercard -
Harrogate

Apply Now

Job details

Full-time

Benefits

Work from home

Qualifications

ITIL Certification
IT service management
Internal department liaison
Information security
Customer support
Financial services
Customer interaction
Communication skills
Help desk
Office experience

Full job description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Customer Contact Centre Advisor (Payments / Technical Support)

Contact Centre Representative – Role Profile

Overview

The Customer Contact Centre provides critical operational support to customers across the UK payments ecosystem, including banks, payment schemes, ATM operators and internal colleagues. Operating in a regulated, service‑critical environment, the team supports services that must operate reliably, securely and to agreed service levels.

The role provides a strong entry point into Customer Operations and the wider Vocalink organisation, building foundations in customer service, incident handling and service management.

We’re based on the outskirts of Harrogate, with secure parking and on‑site facilities including a subsidised café, bean‑to‑cup coffee, bike storage, prayer room and showers.

Role

The Contact Centre Representative acts as a first point of contact for customers, supporting the handling and progression of enquiries and incidents, and working closely with internal operational and technical teams to ensure effective service delivery.

The role reports to the Supervisor, Contact Centre.

Key Responsibilities

Responsibilities include:

Acting as a first point of contact for customers across a range of services.

Supporting customer enquiries, technical queries and requests for guidance or planned maintenance.

Progressing incidents and service requests in line with agreed processes and service levels.

Working collaboratively with internal teams to support timely resolution.

Maintaining accurate records, logs and hand‑overs.

Applying structured processes and sound judgement, particularly in time‑critical or high‑pressure situations.

Escalating issues appropriately and contributing to a positive, service‑focused team environment.

All About You / Experience

Essential

Experience working in an office or professional environment.

Experience in a customer‑facing or service‑oriented role.

Strong communication skills, with the ability to engage clearly and professionally.

Ability to work under pressure and manage competing priorities.

High levels of accuracy and attention to detail.

A proactive, customer‑focused approach and willingness to learn.

Desirable

Experience working in a regulated or controlled environment.

Experience in financial services, payments, or a Service Desk / operational support role.

Understanding of incident, request or service management concepts.

ITIL Foundation qualification or familiarity with ITIL principles.

Working Pattern & Development

4 days on, 4 days off shift pattern, working 8am to 8pm, subject to operational requirements.

Full structured training and onboarding provided.

Once fully trained and meeting role expectations, colleagues may work from home for up to two days per week, in line with Mastercard's Hybrid Work Policy.

Opportunities for ongoing development and progression within Customer Operations and the wider organisation.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Apply Now

Refine Your Search

customer support representative jobs in harrogate, nyk

Customer Contact Centre Advisor (Payments / Technical Support)

JUNIOR SALES ADVISOR

Business Development Executive

BDM (Business Development Manager) – Boroughbridge – up to £40,000 | Fantastic Benefits

JUNIOR SALES CONSULTANT

Customer Service Team Leader

Customer Operations Support Manager

National Security Program (NSP) Escort Program - UK

Customer Services Assistant - Wetherby

Sales Canvasser

Customer Representative

Business Development Executive

Sales Representative

Control Room Log Administrator

Call Centre Representative

Team Administrator

Operations and Customer Experience Manager

Customer Service Representative

NHS Patient Services Coordinator

CRM Coordinator

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