Systems Administrator
Location: Harrogate, North Yorkshire
Employment Type: Full-Time
Salary £25,000 - £30,000 based on experience, per annum.
About Evolve Psychology
At Evolve Psychology, we do things differently. Founded in 2014 by Dr Laura Powling, Evolve Psychology began with a bold aim to redefine what clinical and neurodevelopmental psychology means in practice. Laura’s vision was simple yet powerful: to bring care, connection, empathy, and clinical excellence together, with no compromise.
What started as a small practice delivering expert witness and neurodevelopmental assessments has grown into an international independent psychology and neurodevelopmental service providing services across the UK, Ireland and beyond. In the UK, we provide services through the NHS and private, specialising in a variety of pathways, including:
- NHS-funded neurodevelopmental assessments via Right to Choose (online when clinically appropriate and in-person)
- Private neurodevelopmental assessments (online when clinically appropriate and in-person)
- SpLD assessments, including dyslexia and dyscalculia
- Intellectual disability assessments, including cognitive
What sets Evolve apart?
- Expert leadership: Founded and led by Dr Laura Powling, a Consultant Clinical Psychologist with 20+ years’ experience across mental health, neurodevelopmental, psychological and forensic services, bringing deep clinical insight and hands-on leadership to everything we do.
- NHS-accredited provider: Recognised for delivering high-quality services regionally and nationally across the UK.
- Innovative systems: Work with cutting-edge digital workflows and custom-built electronic record systems designed to reduce administrative burden and increase efficiency.
- Values-led culture: Compassion, clarity, and integrity guide everything we do, from team interactions to family support.
- Sustainable growth: With clinics across the UK, a growing digital presence, and a multidisciplinary team of 100+ experts, Evolve is expanding with care, always keeping quality at the centre.
The Role
The System Administrator will be responsible for supporting the effective operation, maintenance, and enhancement of the Evolve Psychology Service's systems, with a particular focus on Salesforce administration and system functionality. The role will work closely with the Systems and Data Coordinator to ensure system integrity, efficient workflows, accurate data management, and continuous system improvement.
Key Responsibilities
System Support & Administration
- Provide day-to-day support to the Systems and Data Coordinator.
- Manage and maintain organisational systems, ensuring optimal performance and reliability.
- Troubleshoot system issues and coordinate resolutions in a timely manner.
- Monitor system performance and recommend improvements where necessary.
Salesforce Administration
- Administer and maintain the Salesforce platform, including user account setup, permissions, profiles, and security settings.
- Manage data imports, exports, and cleansing.
- Create and maintain reports, dashboards, workflows, and automation processes.
- Provide user support, training, and guidance on Salesforce best practices.
- Ensure Salesforce configurations align with organisational requirements and compliance standards.
System Development & Improvement
- Assist with the development, testing, and implementation of new system features and enhancements.
- Support system upgrade projects and change management activities.
- Gather user requirements and collaborate with stakeholders to identify opportunities for process improvements.
- Contribute to the design and implementation of system solutions that improve operational efficiency.
System Processes & Data Integrity
- Monitor and maintain system workflows to ensure processes function correctly and efficiently.
- Identify and investigate system errors, bottlenecks, and process failures.
- Ensure data accuracy, consistency, and integrity across all systems.
- Develop and maintain system documentation, procedures, and user guides.
Compliance & Background Checks
- Conduct regular system audits and background checks to ensure data quality, security, and compliance.
- Review system records and user activity to identify anomalies or risks.
- Support compliance requirements relating to data protection and information governance.
- Assist in implementing and monitoring system controls and security measures.
Essential Skills & Experience
- Proven experience in systems administration, ideally including Salesforce administration, with healthcare sector experience considered beneficial.
- Strong understanding of database management and data integrity principles.
- Experience troubleshooting system issues and supporting end users.
- Strong analytical and problem-solving skills.
- Excellent communication and stakeholder management skills.
- Proficiency in Microsoft Office applications, particularly Excel.
- Must be eligible to work in the UK
Desirable Skills & Experience
- Salesforce Administrator certification.
- Experience with workflow automation and system integrations.
- Knowledge of data protection regulations and information governance practices.
Why Work with Evolve?
- A values-led culture where operational excellence, compassion, and staff wellbeing come first
- Generous leave entitlement and a day off for your birthday
- Private healthcare to support your physical and mental health following successful completion of your probation
- Company events
- Pension contributions
Our Ways of Working:
- Digital workflows and smart administrative tools reduce manual tasks and enhance efficiency across clinics
- A custom-built electronic patient record system, continuously refined based on feedback
- Ongoing training and onboarding to ensure confidence in all tech and systems
Pay: £25,000.00-£30,000.00 per year
Ability to commute/relocate:
- Harrogate HG1 2PW: reliably commute or plan to relocate before starting work (required)
Experience:
- systems administration: 1 year (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
