Digital consultant Work, Jobs in Hartcliffe, Bst (with Salaries)

Front Line Support Consultant
Lumera —Bristol
- Monday to Friday
- Hybrid work
- Microsoft Office
- SQL
Digital Transformation Consultants
i3Works —Bristol
- £45,000 - £70,000 a year
- Full-time
- Hybrid work
- Business development
- Continuous improvement
- Agile
- Annual leave
- Life insurance
Geospatial Consultant
Stantec —Bristol
- SQL
- Continuous improvement
- Communication skills
- Annual leave
Senior Consultant: Project Controls / Planning
i3Works —Bristol
- £45,000 - £65,000 a year
- Hybrid work
- Business development
- Project management
- Agile
- Annual leave
- Life insurance
PMO, Reporting and Digital Systems Consultant
AtkinsRéalis —Bristol
- Full-time
- Hybrid work
- Microsoft Office
- Communication skills
Senior / Principal Consultant - Comms and Engagement Specialist
i3Works —Bristol
- From £65,000 a year
- Hybrid work
- IT
- Communication skills
- Annual leave
- Life insurance
6d
Business Analyst, People Transformation, Human Capital, Defence & Security, Technology and Transformation
Deloitte —Bristol
- Hybrid work
- Business development
- Analysis skills
- Organisational skills
Associate Project Controls Consultant
AECOM —Bristol
- Full-time
- Hybrid work
- Management
- Project management
- Bachelor's degree
6d
Junior Communications & Engagement Consultant (Defence)
PA Consulting —Bristol
- Full-time
- Hybrid work
- Communication skills
- Annual leave
Junior Technology Adoption Consultant, People Transformation, Defence & Security
Deloitte —Bristol
- Hybrid work
- Data analysis skills
- Business development
- Organisational skills
Project Controls Consultant
AECOM —Bristol
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
6d
Senior / Principal Consultant - Service Management
i3Works —Bristol
- From £65,000 a year
- Hybrid work
- IT
- Communication skills
- Annual leave
- Life insurance
Digital Marketing Trainer (Associate) - £35 per Hour - Flexible Hours
Partners in Bristol —Bristol
- £35.20 an hour
- In-person
- Teaching
- Free parking
- Flexible schedule
Quick apply
Climate Consultant
Amey Ltd —Bristol
- Engineering
- Analysis skills
- Project management
- Annual leave
17h
Geo-Environmental Consultant
AECOM —Cardiff
- Full-time
- Hybrid work
- Bachelor's degree
- Travel
- Communication skills
Infrastructure Engineer (Senior Consultant)
CGI —Corsham
- Full-time
- Windows
- Linux
Quick apply
14d
Senior - Principal Consultant - Change Management
i3Works —Bristol
- £50,000 - £80,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
- Annual leave
- Life insurance
Consultant Ecologist
WSP —Bristol
- Part-time
- Hybrid work
- Project management
- Mentoring
- IT
- Flexitime
- Work from home
7d
Associate Business Consultant - Accelerator / Cross-Train
Columbus United Kingdom —Bristol
- £29,000 a year
- Hybrid work
- Microsoft Excel
- Communication skills
Quick apply
12d
Regional Lead Echocardiographer
Acacium Group —Bristol
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance programme
Quick apply

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Front Line Support Consultant

Lumera
Bristol

Apply Now

Job details

Qualifications

Microsoft Windows Server
Jira
Microsoft Office
SQL
Confluence
Active Directory

Full job description

About the role

To be part of the Front Line Support team, managing and resolving support tickets ensuring that our clients, who are using our Pensions software applications, receive first rate customer service and technical support. The primary role is to help resolve technical problems with our software applications, both internally and for our external clients, via email, phone and MS Teams.

What you'll be doing:

No two days will be the same, and each day will present new challenges to you. You will be thinking on the spot, dealing with both incidents and service requests, working collaboratively with other individuals and teams to get to the bottom of the problem. Initially you will be taught how to perform tasks such as password resets and setting up new users in a cloud environment. We will continually help you develop your skillset to progress to more complex Support tasks within the Lumera Operations organisation.

You will need to:

Record and track all incidents and service requests reported using our ticketing system
Triage, troubleshoot, prioritise and resolve (where possible) incidents and service requests, for example password resets, create new users, identifying and fixing (where possible) error messages within our applications, providing information and guidance on workarounds to resolve known issues.
Escalate any incidents and service requests to subject matter experts to assist
Chase tickets where required in a timely fashion, keeping all parties informed of progress
Assign internal issues to appropriate teams, track progress, and pursue / escalate as necessary, keeping all parties informed of progress
Understand our Service Level Agreements (SLA’s) so incidents and service requests are dealt with appropriately and in a timely fashion and do not breach
Provide support service in accordance with the Software Support Policy Document
Be able to identify urgent issues and escalate to the Service Delivery Managers and/or Client Relationship Managers (for example if a P1 or P2 incident)
Provide advice and guidance to our clients across our product suite, software solutions and calculations (full training will be provided)
Share knowledge and best practices
Maintain and create support desk documentation to be shared either internally or with clients
Become familiar with and support new technologies and software as and when they are introduced to the company
Carry out team supported service requests as agreed with your Manager
Work on a rota basis (covering the core support hours Monday to Friday 08:30-17:30)

To thrive in this role, you will need to:

Be able to work both independently and as part of a team
Be confident talking to external clients
Have knowledge of the following would be advantageous, although training would be provided:

1. SQL

2. Active directory Group policies

3. Microsoft Office including Office 365

4. Windows servers

5. Previous support desk experience

6. Ticketing systems experience – JIRA

7. Knowledge base experience – Confluence

Lumera Limited is part of the Lumera group which is dedicated to the digital transformation of the European Life and Pensions industry. As insurtech innovators, we provide technology solutions covering policy administration, data management and migration to a broad, blue-chip customer base. Combining our tech and industry expertise, Lumera also offers a comprehensive range of specialist services tailored to each local market.

Based in Stockholm, Lumera has significant presence with offices in the United Kingdom, the Netherlands, Norway, Sweden, India and Vietnam.

In accordance with Home Office guidance, candidates will be required to evidence their right to work in the UK before commencement of employment. Candidates are therefore encouraged to consider their own right to work options without Lumera sponsorship.

All positions within Lumera are subject to an employee vetting check. We are committed to fair recruitment and will consider the relevance of any information disclosed.

Apply Now

Refine Your Search

digital consultant jobs in hartcliffe, bst

Front Line Support Consultant

Digital Transformation Consultants

Geospatial Consultant

Senior Consultant: Project Controls / Planning

PMO, Reporting and Digital Systems Consultant

Senior / Principal Consultant - Comms and Engagement Specialist

Business Analyst, People Transformation, Human Capital, Defence & Security, Technology and Transformation

Associate Project Controls Consultant

Junior Communications & Engagement Consultant (Defence)

Junior Technology Adoption Consultant, People Transformation, Defence & Security

Project Controls Consultant

Senior / Principal Consultant - Service Management

Digital Marketing Trainer (Associate) - £35 per Hour - Flexible Hours

Climate Consultant

Geo-Environmental Consultant

Infrastructure Engineer (Senior Consultant)

Senior - Principal Consultant - Change Management

Consultant Ecologist

Associate Business Consultant - Accelerator / Cross-Train

Regional Lead Echocardiographer

I want to receive the latest job alerts for digital consultant in hartcliffe, bst

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