Customer service coordinator Work, Jobs in Harthill, Nlk (with Salaries)

Customer service & booking coordinator
Kyle Barr Plumbing and Heating —Bathgate
- £26,000 - £27,000 a year
- Full-time
- Hybrid work
- CRM software
- Customer service
- English
- Annual leave
Quick apply
1d
Customer Service Coordinator (Maternity Cover - 14 Month Fixed-term Contract)
Dolby Vivisol —Stirling
- £24,880 a year
- Full-time
- Customer service
- Organisational skills
- Computer skills
- Free parking
- Health & wellbeing programme
Quick apply
14d
Lettings Co-ordinator (Full Time)
Milards —Edinburgh
- £24,750 - £26,500 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
10d
Customer Service Coordinator
Johnson Controls —Bellshill
- Full-time
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Customer Care Coordinator
Public Library of Science —Edinburgh
- £24,000 - £26,000 a year
- Remote
- CRM software
- Customer service
- Salesforce
Helpdesk Coordinator
Equans —Bellshill
- £14,664 - £15,392 a year
- Part-time
- Customer service
- Annual leave
- Employee assistance programme
Client Services Coordinator
triSaaS (Hygenisys) —Edinburgh
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Annual leave
Quick apply
2h
Customer Hire & Sales Coordinator
GAP Group —Glasgow
- Full-time
- Communication skills
Sales Co-ordinator
Fleet Alliance —Glasgow
- Full-time
- Sales
- IT
- Gym membership
Quick apply
Service Coordinator
record uk —Glasgow
- Full-time
- Customer service
- Maintenance
- Microsoft Office
- Free parking
- Health & wellbeing programme
Quick apply
4h
Business Coordinator
Scottish Procurement Alliance —Livingston
- £31,201 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
7d
Delivery Support Coordinator
Pragma —Glasgow
- Customer service
- Microsoft Office
- IT
- Annual leave
- Employee discount
Sales Coordinator
BSS —Glasgow
- Full-time
- Sales
- Customer service
- No experience needed
- Employee discount
Client Services Coordinator
AND Digital —Edinburgh
- Full-time
- Hybrid work
- AI
Quick apply
7d
Sales Support Coordinator
Kew Demand Business Services —Glasgow
- £2,200 - £2,600 a month
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
Quick apply
Customer Support Coordinator (12 month contract)
Element Materials Technology —Edinburgh
- Full-time
- Sales
- Customer service
- Communication skills
Helpdesk Coordinator
OCS Group —Glasgow
- Overtime
- Customer service
- Microsoft Office
Quick apply
4d
Apprentice Helpdesk Coordinator
OCS Group —Glasgow
- 8 hour shift
- Customer service
- Microsoft Office
- Referral programme
Quick apply
20h
Part Time Marketing & Sales Co-ordinator
SuperPark UK —Glasgow
- £13 - £15 an hour
- Part-time
- Sales
- Social media management
- Customer service
- Free parking
- Employee discount
Quick apply
6d
Treatment Coordinator/Receptionist
Aura Dentistry&Facial Aesthetics —Glasgow
- From £13 an hour
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
Quick apply
21h

I want to receive the latest job alerts for customer service coordinator in harthill, nlk

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer service coordinator jobs near harthill, nlk

Sales Coordinator jobs in Glasgow

Helpdesk Coordinator jobs in Bellshill

Service Coordinator jobs in Glasgow

Helpdesk Coordinator jobs in Glasgow

Treatment Coordinator jobs in Glasgow

Recruitment Manager jobs in Glasgow

Sales And Marketing Manager jobs in Letchworth

Sales And Marketing Manager jobs in Craven Arms

Sales And Marketing Manager jobs in Newry

Entry Level Marketing jobs in Newcastle Upon Tyne

Sales And Marketing Manager jobs in Holmfirth

Project Manager jobs in North East Region

Customer Service jobs in Remote

Customer Service Coordinator jobs in Glasgow

Customer Service Coordinator jobs in Birmingham

Prison Service jobs in Nottingham

Customer Service Coordinator jobs in London

Customer Service Coordinator jobs in Stafford

Customer Service jobs in Newcastle Upon Tyne

Customer Support Coordinator jobs in Portsmouth

Customer service & booking coordinator

Kyle Barr Plumbing and Heating
Bathgate

Quick apply

Job details

Permanent | Full-time
£26,000 - £27,000 a year
1 day ago

Benefits

Annual leave
Company pension

Qualifications

CRM software
Customer service
English
Plumbing
Front desk
Construction experience
Office experience

Full job description

Job Summary

Customer Service & Booking Coordinator – Plumbing & Heating

Company: Kyle Barr Plumbing & Heating
Location: Home-based, with occasional meetings and training in West Lothian
Salary: £26,000–£27,000 per year, depending on experience
Hours: Full-time, 37.5 hours per week
Schedule: Monday to Friday, 8:00am–4:30pm
Job type: Permanent

About the role

Kyle Barr Plumbing & Heating is looking for a friendly, organised and dependable Customer Service & Booking Coordinator to manage customer enquiries and support the day-to-day running of our plumbing and heating business.

You will normally be the first person our customers speak to. You’ll answer telephone calls and messages, gather accurate information, arrange appointments, manage the engineer’s diary and ensure customers are kept informed.

This is more than a call-answering position. You’ll take ownership of enquiries, help convert genuine enquiries into booked work and make sure outstanding quotations, service reminders and invoices are followed up.

The position is home-based, but applicants must be able to attend occasional meetings and training sessions in West Lothian.

Main responsibilities

Answer incoming telephone calls, WhatsApp messages, emails and website enquiries
Speak confidently and professionally with customers who may have no heating, water leaks or other urgent problems
Collect accurate customer, property and job information
Create and update customers and jobs within ServiceM8
Book plumbing, boiler and heating appointments
Organise the diary efficiently by location, urgency and job type
Explain call-out charges and appointment arrangements clearly
Keep customers informed about appointments, delays and changes
Follow up new enquiries and outstanding quotations
Help convert boiler and heating enquiries into booked surveys or appointments
Arrange annual boiler services and contact customers when servicing is due
Follow up outstanding invoices politely and professionally
Request customer reviews after completed work
Maintain accurate and confidential customer records
Complete general customer-service and office administration tasks
Provide the company director with updates on bookings, quotations and unresolved enquiries

This is not a cold-calling role. However, you must be comfortable discussing our services, following up genuine enquiries and confidently asking customers whether they would like to book.

About you

We’re looking for someone who:

Has previous customer-service, reception, administration, scheduling or office experience
Has a confident, friendly and professional telephone manner
Remains calm when dealing with stressed or unhappy customers
Is highly organised and pays close attention to detail
Can manage several enquiries and priorities at the same time
Takes ownership of tasks and follows them through to completion
Is comfortable working independently without constant supervision
Is confident using email, online calendars and customer-management software
Can learn new software through online training and written procedures
Has strong written English and can produce clear, professional customer messages
Has a reliable internet connection and a quiet, private place to work
Can occasionally attend meetings or training in West Lothian

Experience with ServiceM8

Previous ServiceM8 experience would be beneficial but is not essential. Full training will be provided.

Experience with another CRM, booking, diary, field-service or job-management system would also be useful.

Experience within plumbing, heating, construction, property maintenance, garages, estate agencies, medical reception or another appointment-based business would be advantageous.

What we provide

Salary of £26,000–£27,000 depending on experience
Company laptop
Company iPhone
Telephone headset and other necessary equipment
ServiceM8 and company systems training
Company email address and individual system accounts
Workplace pension
Statutory annual leave
Daytime weekday working with no evening or on-call requirement
Opportunity to develop into a senior office or operations role as the company grows
Supportive probationary and training period

How to apply

Please submit your CV along with a short explanation of:

Your relevant customer-service or administration experience
The booking, diary or CRM systems you have previously used
Why you believe you would be suitable for this role
Your availability to start

Shortlisted applicants will initially be invited to a brief telephone conversation, followed by an interview and practical customer-service exercise.

Employment will be subject to satisfactory references and proof of the right to work in the UK.

Pay: £26,000.00-£27,000.00 per year

Experience:

Customer service: 1 year (required)

Work Location: Hybrid remote in Bathgate (West Lothian)

Quick apply

Refine Your Search

customer service coordinator jobs in harthill, nlk

Customer service & booking coordinator

Customer Service Coordinator (Maternity Cover - 14 Month Fixed-term Contract)

Lettings Co-ordinator (Full Time)

Customer Service Coordinator

Customer Care Coordinator

Helpdesk Coordinator

Client Services Coordinator

Customer Hire & Sales Coordinator

Sales Co-ordinator

Service Coordinator

Business Coordinator

Delivery Support Coordinator

Sales Coordinator

Client Services Coordinator

Sales Support Coordinator

Customer Support Coordinator (12 month contract)

Helpdesk Coordinator

Apprentice Helpdesk Coordinator

Part Time Marketing & Sales Co-ordinator

Treatment Coordinator/Receptionist

I want to receive the latest job alerts for customer service coordinator in harthill, nlk

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected