Senior customer service representative Work, Jobs in Hartshill, Brk (with Salaries)

Senior Customer Success Manager
Rocket Software —Newbury
- Full-time
- Databases
- Bachelor's degree
- Mentoring
Customer Success Business Unit Director
NielsenIQ —Oxford
- £66,860 a year
- Full-time
- Hybrid work
- AI
- Analytics
- Employee assistance programme
Quick apply
6d
Senior Commercial Executive
NielsenIQ —Oxford
- £32,200 - £40,000 a year
- Full-time
- Employee assistance programme
- Flexible schedule
Quick apply
Senior Product Assurance Manager
Astroscale —Didcot
- £60,000 - £94,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Quality control
- Travel
- Life insurance
- Sick pay
Operational Support Officer
HM Courts & Tribunal Service —Swindon
- £20,001 - £30,000 a year
- Full-time
- Hybrid work
- Customer service
- Presentation skills
- Travel
- Annual leave
- Employee discount
9d
Centre Administrator 37.50 Hours per week
NATIONAL ANIMAL WELFARE TRUST BERKSHIRE —Hungerford
- £12.71 an hour
- Temporary
- Microsoft Word
- Microsoft Outlook
- Databases
Quick apply
10d
General Manager - UK
Infopro Digital Services Limited —Swindon
- Full-time
- Hybrid work
- Business development
- Communication skills
- Negotiation
- Annual leave
- Employee assistance programme
Quick apply
5d
Senior Journal Manager - Production
Oxford University Press —Oxford
- Hybrid work
- Computer literacy
- Analysis skills
- Presentation skills
- Employee discount
Sales Development Representative - AI and Knowledge
eGain —Newbury
- Communication skills
14d
Insights Manager
NielsenIQ —Oxford
- £45,500 - £76,950 a year
- Full-time
- Hybrid work
- Presentation skills
- Team management
- Leadership
- Employee assistance programme
Quick apply
Accounts Assistant
Hachette —Didcot
- Organisational skills
- Computer skills
- Communication skills
- Free parking
- Employee assistance programme
5d
Senior Sales Executive
Corpay —Swindon
- Full-time
- Hybrid work
- CRM software
- Business development
- Organisational skills
- Life insurance
Accounts Assistant
Hachette UK —Didcot
- £25,000 - £30,000 a year
- Full-time
- Organisational skills
- Computer skills
- Communication skills
- Free parking
- Employee assistance programme
5d
General Manager, Zydis
Catalent —Swindon
- Full-time
- Engineering
- Bachelor's degree
- Continuous improvement
Senior Strategic Analyst
Oxford University Press —Oxford
- Hybrid work
- AI
- Communication skills
- Employee discount
6d
General Catering Manager
BaxterStorey UK —Oxford
- £41,000 a year
- Weekend availability
- Continuous improvement
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
Senior Building Surveyor (Housing) x2
Housing Technical Services —Swindon
- £51,356 a year
- Full-time
- Maintenance
- English
- Travel
Quick apply
14d
Customer Experience Lead (Fixed Term Contract)
Oxford University Press —Oxford
- Hybrid work
- Leadership
- Communication skills
- Employee discount
Deskside Analyst
Hachette —Didcot
- Continuous improvement
- Communication skills
- Annual leave
- Employee discount
Senior Marketing Manager
Oxford University Press —Oxford
- Hybrid work
- Analysis skills
- Communication skills
- Employee discount
1d

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Senior Customer Success Manager

Rocket Software -
Newbury

Apply Now

Job details

Full-time

Qualifications

Client engagement
Stakeholder liaison
Mentoring junior staff
Process improvement
Internal department liaison
Databases
Bachelor's degree
Partnership building
Customer relationship management
Mentoring
Relationship management
Customer support
Customer interaction
Analytics

Full job description

It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Description Summary:

The Senior Customer Success Manager is an experienced team member within Customer Success and exhibits the core Rocket values in their everyday work. The Senior CSM will take ownership of their customer interactions and go above and beyond to ensure resolution and long-term success for their customers. The Senior CSM will foster internal cross-functional relationships in support of our customer’s needs. They will be a bridge between our customer and internal teams in order to provide transparency and continual improvement for our customers. They will be a mentor and help the team as needed with Rocket processes and general questions.

Essential Duties & Responsibilities

Takes ownership of managing their book of business and customer needs

Strong understanding of Rocket’s products, customer base and processes

Work within the Gainsight platform to ensure all customer inputs are addressed

Coordinate with cross functional teams within Rocket to provide for our customer’s needs and foster positive experiences

Acts as a mentor for junior level representatives

Strong executive presence and desire to build partnerships with our customers

May recommend customer engagement business process improvements

Experience & Qualifications

6 years of related customer support or customer engagement experience

Bachelor’s degree preferred

Have advanced knowledge of Rocket’s products and services

Experience leading initiatives with cross-functional teams (Sales, Marketing, Support)

Preferred Qualifications:

Database and Analytics experience

Gainsight Experience

Information Security:

Information security is everyone’s responsibility. A fundamental principle of information security at Rocket Software is that all individuals in the organization have a responsibility for the security and protection of company information and IT Resources over which they have control, according to their role.

Diversity, Inclusion & Equity:

At Rocket we are committed to an inclusive workplace environment, where every Rocketeer can thrive by bringing their full selves to work. Being a Rocketeer means you are part of our movement to continually drive inclusivity, diversity and equity in our workforce.

Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

At Rocket Software, we believe AI is a critical enabler of innovation and productivity. All Rocketeers are expected to actively leverage AI-powered tools and technologies, where appropriate, to enhance efficiency, improve decision-making, and deliver greater impact in their roles. Embracing continuous learning and the responsible use of AI is an essential part of how we work.

As part of our commitment to a safe and trustworthy workplace, we include background and reference checks in our hiring process.

Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to [email protected]. We will make a determination on your request for reasonable accommodation on a case-by-case basis.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Apply Now

Refine Your Search

senior customer service representative jobs in hartshill, brk

Senior Customer Success Manager

Customer Success Business Unit Director

Senior Commercial Executive

Senior Product Assurance Manager

Operational Support Officer

Centre Administrator 37.50 Hours per week

General Manager - UK

Senior Journal Manager - Production

Sales Development Representative - AI and Knowledge

Insights Manager

Accounts Assistant

Senior Sales Executive

Accounts Assistant

General Manager, Zydis

Senior Strategic Analyst

General Catering Manager

Senior Building Surveyor (Housing) x2

Customer Experience Lead (Fixed Term Contract)

Deskside Analyst

Senior Marketing Manager

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