Software engineering manager Work, Jobs in Hatfield Heath, Ess (with Salaries)

L2/L3-Support Engineer|Aerospace & Defense Engineering COTS Packages| Stevenage, UK
Infosys —Stevenage
- Oracle
- CAD
- Analysis skills
4d
Sr. Software Engineer, Cloud (Hybrid, London)
CrowdStrike —London
- Full-time
- Java
- Master's degree
- AWS
BAU (Business-As-Usual) Manager
Robosol Software UK Limited —Basildon
- From £45,000 a year
- Full-time
- ERP systems
- Supervising experience
- Project management
- Free parking
Quick apply
10d
Engineering Manager - Data and Analytics, Network Flow and Technologies
Amazon UK Services Ltd. —London
- Full-time
- SQL
- AWS
- Analysis skills
AI Business Partner - Builders
Janus Henderson —London
- Hybrid work
- Azure
- Master's degree
- Financial services
10d
Software Engineer IV
Indeed —London
- £98,000 - £148,000 a year
- Full-time
- Doctoral degree
- Computer Science
- Engineering
- Annual leave
- Life insurance
Quick apply
MARKETING TECHNOLOGY MGR
Integrated Global Svc —Rayleigh
- £54,000 - £56,000 a year
- Full-time
- Remote
- Sales
- Marketing
- Salesforce
Quick apply
Staff Backend Engineer - Accounting - 100% Remote - EMEA
Hostaway —London
- Full-time
- Remote
- AWS
- Bachelor's degree
- Accounting
- Annual leave
Quick apply
Senior Software Engineering Manager
Capital One UK —London
- Full-time
- Hybrid work
- AWS
Data Engineering Manager (UK Remote)
IVC —London
- Remote
- Azure
- SQL
- Communication skills
- Employee discount
Manager, Instock Management, Amazon EU fresh and Perishable Grocery Instock
Amazon EU SARL (UK Branch) —London
- Full-time
- Microsoft Excel
- Management
- Data analysis skills
4d
Software Engineer II - Full-Stack
Deliveroo —London
- Full-time
- Python
Engineering Manager - Data Platform (Hybrid, GBR)
CrowdStrike —London
- Full-time
- Management
- Computer Science
- System design
Asset & Wealth Management - Engineering Manager, Marcus Mobile - Vice President - London
Goldman Sachs —London
- Full-time
- Management
- Computer Science
- Engineering
- Employee assistance programme
Junior Quality Assurance Engineer - 6 Month FTC
The Delta Group —Bishop's Stortford
- Hybrid work
- Azure
- JavaScript
- APIs
Quick apply
Enterprise Partner Manager - United Kingdom, Northern Europe
ClickUp —London
- £165,000 - £195,000 a year
- Full-time
- Hybrid work
- Sales
- English
- Travel
- Annual leave
- Employee assistance programme
Platform Operations Manager (DevOps & Site Reliability Engineering)
CareADHD —Canary Wharf
- £70,000 - £75,000 a year
- Hybrid work
- DevOps
- AWS
- APIs
- Annual leave
Quick apply
Business Operations Analyst, Charles River Development, Vice President
State Street —London
- Full-time
- Analysis skills
- Presentation skills
- Organisational skills
Mechanical Engineering Manager
OLIX —London
- From £163,000 a year
- Full-time
- Management
- Continuous improvement
- Leadership
Software Engineering Manager - Kubernetes,
Apple —London
- System design
- Communication skills

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software engineering manager jobs near hatfield heath, ess

L2/L3-Support Engineer|Aerospace & Defense Engineering COTS Packages| Stevenage, UK

Infosys -
Stevenage

Apply Now

Job details

4 days ago

Qualifications

MATLAB
ITIL Certification
Oracle
CAD
Microsoft SQL Server
Analysis skills
ITIL
Scripting
APIs
Root cause analysis
Leadership
Communication skills
Python
PowerShell
Creo

Full job description

Role – L2/L2 support engineer-Aerospace & Defense and Engineering COTS Packages
Technology – ITIL Incident, Problem, Change, and Release Management, Database, Scripting, familiarity with COTS products in Aerospace & Defence and Engineering
Location – Stevenage, UK
Business Unit – IOT
Compensation – Competitive (including bonus)

Job Summary
We are seeking a support engineer who will be responsible for providing Level 2 and Level 3 technical support for a portfolio of Commercial Off-The-Shelf (COTS) engineering applications and product development applications, including CAD, ALM, MBSE (Model-Based Systems Engineering), Requirements Management and Simulation tools used across the Aerospace & Defense and Engineering domains.

Location & Security Requirements

Candidates who have previously held Security Check (SC) Clearance or are eligible to obtain SC Clearance will be preferred.
Candidate should be based within reasonable commuting distance of Stevenage, United Kingdom, or be willing to travel regularly to the Stevenage office/customer site as required.

Key Responsibilities

Application Support & Operations

Provide L2/L3 support for engineering applications and associated integrations.
Analyze and resolve complex incidents, service requests, and application-related issues.
Perform root cause analysis (RCA) and implement permanent fixes for recurring problems.
Manage application availability, performance monitoring, and health checks.
Support upgrades, patches, hotfix deployments, and application migrations.
Coordinate major incident resolution and provide technical leadership during critical outages.

Administration & Configuration

Configure and maintain application environments, user access, roles, and permissions.
Manage licenses, certificates, service accounts, and compliance requirements.
Support environment validation, configuration management, and release activities.
Maintain integrations between engineering applications and connected platforms.

Service Management

Ensure SLA compliance for incident response and resolution.
Drive Problem Management, Change Management, and Release Management activities.
Maintain support documentation, SOPs, knowledge articles, and runbooks.
Participate in CAB meetings and planned maintenance activities.

Stakeholder & Vendor Management

Act as primary technical escalation point for customers and support teams.
Coordinate with software vendors for issue resolution.
Conduct regular service review meetings and provide status reporting to stakeholders.
Collaborate with other support groups and business key users.

Leadership & Continuous Improvement

Conduct Knowledge Transfer (KT) sessions.
Identify automation opportunities and process improvements.
Support transition, onboarding, and stabilization of new applications into AMS.

Required Technical Skills

Creo Parametric, Creo View and Creo Illustrate administration and troubleshooting
MATLAB administration and troubleshooting
Arbortext Aerospace & Defense configuration and support
IBM Engineering Lifecycle Manager
IBM DOORS Requirements Management
Cameo Teamwork Cloud / MBSE tools
E3 Cable troubleshooting
MOOD system administration and support

Technical Competencies

Application installation, upgrades, and patch management
User and access management
License management and compliance monitoring
Integration troubleshooting and log analysis
ITIL Incident, Problem, Change, and Release Management
Database fundamentals (SQL Server/Oracle)
Scripting (PowerShell, APIs, Python preferred)

Experience Requirements

Strong hands-on experience supporting CAD or aerospace engineering applications.
Experience working in global AMS environments with SLA/KPI-driven support models.
Strong customer-facing and stakeholder management skills.

Preferred / Good to Have Certifications

ITIL Foundation / ITIL 4

Personal Skills
Besides the professional qualifications, we respect and place equal importance to the candidate’s personality which facilitates success in customer environments. Few traits we look for are:

High analytical skills
A high degree of initiative, flexibility and adaptability
High customer orientation
Good team engaging skills
Quality awareness
Good verbal and written communication skills
Transparency and Integrity

About Infosys
Infosys is a global leader in next-generation digital services and consulting. We enable clients in 59 countries to navigate their digital transformation.
With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer clients, in 59 countries, as they navigate their digital transformation powered by cloud and AI. We enable them with an AI-first core, empower the business with agile digital at scale and drive continuous improvement with always-on learning through the transfer of digital skills, expertise, and ideas from our innovation ecosystem. We are deeply committed to being a well-governed, environmentally sustainable organization where diverse talent thrives in an inclusive workplace.

All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer

Apply Now

Refine Your Search

software engineering manager jobs in hatfield heath, ess

L2/L3-Support Engineer|Aerospace & Defense Engineering COTS Packages| Stevenage, UK

Sr. Software Engineer, Cloud (Hybrid, London)

BAU (Business-As-Usual) Manager

Engineering Manager - Data and Analytics, Network Flow and Technologies

AI Business Partner - Builders

Software Engineer IV

MARKETING TECHNOLOGY MGR

Staff Backend Engineer - Accounting - 100% Remote - EMEA

Senior Software Engineering Manager

Data Engineering Manager (UK Remote)

Manager, Instock Management, Amazon EU fresh and Perishable Grocery Instock

Software Engineer II - Full-Stack

Engineering Manager - Data Platform (Hybrid, GBR)

Asset & Wealth Management - Engineering Manager, Marcus Mobile - Vice President - London

Junior Quality Assurance Engineer - 6 Month FTC

Enterprise Partner Manager - United Kingdom, Northern Europe

Platform Operations Manager (DevOps & Site Reliability Engineering)

Business Operations Analyst, Charles River Development, Vice President

Mechanical Engineering Manager

Software Engineering Manager - Kubernetes,

I want to receive the latest job alerts for software engineering manager in hatfield heath, ess

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