Family support group Work, Jobs in Havant, Ham (with Salaries)

Resident Liaison Officer - Social Housing
Sureserve —Havant
- £27,976 a year
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
3d
Learning Support Assistant - Early Years
Riverside Community Special School —Waterlooville
- £16,194.21 - £17,139.89 a year
- Monday to Friday
- Experience working with children
- Mentoring
- In-person
Quick apply
Team Member (Stock)
NEXT —Havant
- £8.28 - £12.71 an hour
- Part-time
- Customer service
- Employee discount
10d
Service Advisor
Richmond Motor Group —Portsmouth
- Up to £45,000 a year
- Full-time
- Customer service
- Computer literacy
- Data entry
- Store discount
- Health & wellbeing programme
Quick apply
6d
Learning Support Assistant
Riverside Community Special School —Waterlooville
- £16,194.21 - £17,139.89 a year
- Monday to Friday
- Experience working with children
- Mentoring
- In-person
Quick apply
Life Enrichment Manager
Connaught Care Limited —Bedhampton
- £17.25 an hour
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Mobile Sales Advisor
FlooringSuperstore.com —Havant
- Up to £38,000 a year
- Weekend availability
- Sales
- Customer service
- Travel
- Free parking
- Store discount
Quick apply
4d
Therapeutic Support Worker
Keys Children —Denmead
- £14.45 an hour
- Full-time
- Experience working with children
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Learning Disabilities Children's Support Worker - (drivers only)
Keys Children —Hayling Island
- From £14.45 an hour
- Full-time
- Communication skills
- Annual leave
- Employee discount
Quick apply
Student Mentor-Post 16 Tutor
Oarsome Chance —Portsmouth
- £31,000 - £33,500 a year
- Full-time
- Maths
- Education
- Organisational skills
- Free parking
- Health & wellbeing programme
Quick apply
14d
SEN Tutor
Keys Group —Hayling Island
- £25 - £40 an hour
- Maths
- Employee discount
- Referral programme
Quick apply
Domestic Abuse Navigator (Community) – Portsmouth
Southern Domestic Abuse Service —Portsmouth
- £26,805.75 - £27,464.40 a year
- Full-time
Domestic Abuse Navigator (Community)
Southern Domestic Abuse Service —Portsmouth
- £26,805.76 - £27,464.70 a year
- Part-time
Support Worker (Pregnancy and Postnatal)
The Salvation Army —Southsea
- £14.16 - £14.50 an hour
- Full-time
13d
Test Center Administrator (Portsmouth)
Pearson —Portsmouth
- £13.60 an hour
- Weekend availability
- Customer service
- Microsoft Office
- School
- Annual leave
Social Prescribing Team Care Coordinator
Island City Network —Portsmouth
- £25,460 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
- Free parking
Quick apply
11d
Care Assistant
Caring Homes Group —Waterlooville
- £12.71 an hour
- Part-time
- No experience needed
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Health Coach
Horizon Leisure Centres —Havant
- £26,780 - £28,245 a year
- Full-time
- Travel
- Teaching
- Free parking
- Annual leave
22h
Costa Barista
Scoffs —Waterlooville
- Up to £12.71 an hour
- Part-time
- Customer service
- Employee assistance programme
- Employee discount
Quick apply
13d
Sales Support Associate
Ralph Lauren —Portsmouth
- Part-time
- Maintenance
- Organisational skills
- Employee discount
10d

I want to receive the latest job alerts for family support group in havant, ham

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Resident Liaison Officer - Social Housing

Sureserve -
Havant

Quick apply

Job details

£27,976 a year
3 days ago

Benefits

Annual leave
Company pension
Employee assistance programme
Employee discount
Enhanced paternity leave

Qualifications

Customer service call handling
Stakeholder liaison
Administrative support experience
Internal department liaison
Microsoft Office Suite
Complaint handling
Organisational skills
Customer interaction
Communication skills

Full job description

The Sureserve Group of businesses provides market-leading compliance and energy services across the UK, with 4000 employees working from over 20 offices.

Sureserve Compliance South, delivers heating services within the social housing sector across London & the South East. We support our clients across domestic gas, commercial gas, renewables, and electrical services. We are London’s largest, most successful gas contractor, focusing on long-term contracts with our clients to offer our staff job security and progression opportunities.

Role

The role of our Resident Liaison Officer is to act as the main point of contact for our client and be a customer contact for compliance, relevant queries, complaints, and complex issues. The role also involves daily administration/client reporting and will be based in the Havant office.

Act as the main point of contact for escalated calls from Customer Service Agents
Work closely with operations/managers and liaise with customer to ensure smooth resolution of any complex issues, maintaining regular contact to keep customers informed of progress
Act as a mediator to prevent issues being escalated and reduce the number of formal complaints being raised
Update and provide compliance & repair reports to client
Call customers to arrange appointments for follow up works
Support the Customer Service Agents by providing feedback on common causes of complaints and work with the team leaders to support coaching and training needs
Liaise with Contract Administrators to keep appraised of any issues likely to arise on individual contracts
Assist the Complaints and Performance Officer in recording complaints and responding to complaints and requests for compensation, monitoring complaints to resolution while keeping customer up to date with progress

Attend Contract meetings
All associated ad-hoc administrative duties

The successful candidate will have

Previous administrative experience, preferably from a social housing/construction background
Able to provide a high level of courteous, professional customer service
Proficient in MS Office, in particular, Outlook and Excel
Good written and verbal communication skills
Flexible attitude with strong organisational skills

What we can offer you

We offer a range of benefits designed to support your lifestyle whilst working for Sureserve and outside of work, some of these include:

Competitive salary
Contributory Pension scheme
Life assurance
28 days annual leave inclusive of bank holidays, rising 1 per year of service to a max of 33 days
Enhanced maternity, paternity, adoption leave, and other family friendly policies such as carer’s leave, neonatal leave, IVF, and assisted conception leave.

In addition, the role offers:

Sureserve Benefits Hub, accessing over 1000’s retail discounts
Virtual GP service, 24/7, 365 days, available for employees and your immediate family
Employee assistance programme (EAP), available 24/7. 365 days, for employees and your immediate family
Bike2Work scheme
Home & Electronics – salary sacrifice purchase scheme

Sureserve is an equal opportunities employer, dedicated to nurturing a diverse and inclusive work environment. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status

Reasonable adjustments
As part of our commitment to Inclusivity, we offer reasonable adjustments throughout the recruitment process for individuals who may require them. If you feel you need any adjustments, please contact [email protected]

Pre-employment checks
Successful applicants will be subject to eligibility checks with a 3rd party, including the right to work in the UK and DBS checks

Quick apply

Refine Your Search

family support group jobs in havant, ham

Resident Liaison Officer - Social Housing

Learning Support Assistant - Early Years

Team Member (Stock)

Service Advisor

Learning Support Assistant

Life Enrichment Manager

Mobile Sales Advisor

Therapeutic Support Worker

Learning Disabilities Children's Support Worker - (drivers only)

Student Mentor-Post 16 Tutor

SEN Tutor

Domestic Abuse Navigator (Community) – Portsmouth

Domestic Abuse Navigator (Community)

Support Worker (Pregnancy and Postnatal)

Test Center Administrator (Portsmouth)

Social Prescribing Team Care Coordinator

Care Assistant

Health Coach

Costa Barista

Sales Support Associate

I want to receive the latest job alerts for family support group in havant, ham

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected