Service delivery manager Work, Jobs in Havering Atte Bower, Gtl (with Salaries)

Service Delivery Manager
Ekco —London
- Hybrid work
- Management
- IT
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Service Desk Manager
NBC Environment —Chelmsford
- £40,000 - £45,000 a year
- Full-time
- Customer service
- Continuous improvement
- In-person
Quick apply
10d
Operations Manager
Online Lubricants Ltd —Barking and Dagenham
- £45,000 a year
- Full-time
- Management
- Microsoft Office
- Continuous improvement
- Free parking
- Employee discount
Quick apply
1d
Collection/Delivery Driver
Nella Cutlery Services —Camden Town
- From £42,900 a year
- Full-time
- Customer service
- Driving
- In-person
- Store discount
- Employee assistance programme
Quick apply
Service Delivery Manager
Veolia ES (UK) Limited —London
- £46,350 a year
- Weekend availability
- Mentoring
- Training & development
- Leadership
- Annual leave
- Employee discount
Quick apply
8d
Service Delivery Manager
Preventr Services Group —London
- Full-time
- Hybrid work
- CRM software
- Continuous improvement
- Team management
Quick apply
Service Delivery Manager (UK)
Ness Digital Engineering —London
- Full-time
Customer Service Live Chat Agent
Mr Lender —Loughton
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Free parking
- Annual leave
Quick apply
7d
Retail Support Manager
SaintFrancisHospice —Romford
- £30,575 a year
- Full-time
- Customer service
- Hospice
- In-person
- Annual leave
Quick apply
Warehouse Nights Supervisor
Savona Foodservice —Barking
- From £35,880 a year
- Full-time
- Hospitality
- Team management
- Warehouse experience
- Free parking
- Life insurance
Quick apply
Shift Manager (Evenings)
Greggs —London
- £14 an hour
- Customer service
- Supervising experience
- Cleaning
- Employee discount
Quick apply
Team Coordinator Romford & Shoeburyness
Outlook Care —Romford
- IT
- Communication skills
- Annual leave
- Flexible schedule
Delivery Station Supervisor
JD.COM INTERNATIONAL UK LTD —London
- Leadership
Quick apply
Service Delivery Manager
FalconSmartIT —London
- Continuous improvement
- Leadership
Quick apply
Business Development Manager - Asbestos
SOCOTEC UK & Ireland —Romford
- Full-time
- Remote
- CRM software
- Computer literacy
- Microsoft Office
- Employee assistance programme
- Employee discount
Quick apply
2d
Service Delivery Manager
ECI —London
- Full-time
- Hybrid work
- Computer Science
- Bachelor's degree
- Continuous improvement
7d
Warehouse Manager
Marshall Motor Group —Ilford
- Annual leave
- Employee discount
Quick apply
Collections Agent
Mr Lender —Loughton
- Full-time
- Customer service
- Data entry
- Financial services
- Free parking
- Health & wellbeing programme
Quick apply
7d
IT Service Delivery Manager
TOM Digital Technologies Ltd —Canary Wharf
- £55,000 - £78,000 a year
- Full-time
- Management
- Continuous improvement
- Team management
- Annual leave
- Sick pay
Quick apply
2d
Centre Support Advisor
London Borough of Havering —Romford
- £31,611 - £33,987 a year
- Weekend availability
- Microsoft Word
- Marketing
- Administrative experience
14d

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service delivery manager jobs near havering atte bower, gtl

Service Delivery Manager

Ekco -
London

Quick apply

Job details

Benefits

Annual leave
Company pension
Employee assistance programme

Qualifications

ITIL Certification
Management
ITIL
Customer relationship management
IT
Account management
Communication skills
Negotiation

Full job description

About Ekco

Founded in 2016, Ekco has quickly become one of Europe’s fastest-growing cloud solution providers and your trusted security-first Managed Service Provider.
IT leaders choose Ekco to drive operational efficiency, scale smarter and stay ahead of risk – powered by local expertise, delivered at European scale.

We specialise in helping organisations advance their cloud maturity guiding transformation, strengthening security, and maximising the value of their technology investments.

️ In simple terms: we help organisations modernise with confidence securing their systems, optimising their cloud, and keeping them resilient in a rapidly changing world.

Today, we’re a thriving team of 1,000+ talented and supportive colleagues across the UK, Ireland, Benelux, South Africa, and Malaysia—and we’re continuing to grow.

At Ekco, how we work matters as much as what we deliver. Our people live by four core values that shape everything we do:

On It: We take ownership, follow through, and get things done.
All In : We collaborate, support each other, and commit fully to shared goals.
Connected: We build trusted relationships with colleagues, clients, and partners.
Hungry to Grow: We stay curious, keep learning, and push ourselves to the next level.

If these values resonate with you, you’ll feel right at home here.

The Role

Day-to-day at Ekco:

Be responsible for the delivery of the managed service – SLA’s (KPI’s), and for driving service improvement initiatives that reduce costs and improve service delivery to the customer.
Accountable for the overall service & contractual KPI deliverables of assigned accounts.
Work with the aligned commercial account Manager and sales support to recognise new opportunities.
Engage account stakeholders to ensure that scope of the service and deliverables are fully understood.
Ensure ITIL framework is followed
Responsible for ensuring CSATs are completed monthly.
Work alongside projects team to ensure new services are introduced effectively with AIS, focusing on appropriate monitoring, metrics and support in place.
Prepare service delivery documentation, including regular internal and external reporting, client satisfaction and meeting minutes.
Ensure that all required documentation is updated as required and stored in the correct location.
Responsible for management of continual improvement plans across aligned accounts.
Responsible for ensuring service reporting is completed and presented to the customer according to contractual agreements.
Identifying, tracking and managing risk, and proposing remedial activities and plans to ensure SLAs continue to be met.
Working effectively across more than one supply channels (eg internal, client, 3rd party suppliers and partners).

What you’ll bring to the role:

Proven experience in a service delivery or similar managerial role within the IT industry, preferably with Managed Service Provider (MSP) experience, demonstrating proficiency in overseeing service delivery processes and optimizing client outcomes
In-depth understanding of the IT Channel, including knowledge of the Reseller & End User relationship dynamics.
Excellent verbal and written communication skills, with the ability to effectively engage with clients, team members, and stakeholders across all organizational levels.
A customer-centric mindset, dedicated to delivering exceptional service and ensuring client satisfaction. The candidate should demonstrate the ability to anticipate and address customer needs and concerns proactively.
A successful track record in a Customer Service environment, showcasing the ability to manage customer accounts and meet service level agreements effectively.
Strong understanding of account management principles, including the ability to develop and maintain productive client relationships while driving business growth and retention.
ITIL Certification
Experience delivery of customer services to Client requirements and satisfaction, Service Level Agreements.
Be able to perform contractual analysis, management and change according to ITIL.
Experience in a wide variety of information technology fields to fully understand the details of the services that can be provided.
Excellent delegation skills, negotiation skills and strong people management skills.

Benefits / Perks

️ Time Off: 25 days annual leave + public holidays
Birthday Leave: One extra day off to celebrate
Company Pension Scheme
Employee Assistance Programme (EAP) for wellbeing support
️ EkcOlympics: Global team activity challenges
Unlimited access to Pluralsight for continuous development
Real opportunities to grow, including international progression

Why Ekco

Company of the year 2026 Tech Excellence Awards
️ Microsoft’s 2023 Rising Star Security Partner of the Year
First Irish Microsoft MSP to achieve all four Microsoft Security Specializations
A culture rooted in diversity, equality, inclusion & belonging
A commitment to internal mobility and career progression
Flexible, family-friendly working at the heart of our culture
Proud to be your trusted security-first Managed Service Provider chosen by IT leaders to drive operational efficiency, scale smarter and stay ahead of risk.

Quick apply

Refine Your Search

service delivery manager jobs in havering atte bower, gtl

Service Delivery Manager

Service Desk Manager

Operations Manager

Collection/Delivery Driver

Service Delivery Manager

Service Delivery Manager

Service Delivery Manager (UK)

Customer Service Live Chat Agent

Retail Support Manager

Warehouse Nights Supervisor

Shift Manager (Evenings)

Team Coordinator Romford & Shoeburyness

Delivery Station Supervisor

Service Delivery Manager

Business Development Manager - Asbestos

Service Delivery Manager

Warehouse Manager

Collections Agent

IT Service Delivery Manager

Centre Support Advisor

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