Operations agent Work, Jobs in Heathrow (with Salaries)

Customer Service Host
ABM —London Heathrow Airport
- £15.44 an hour
- Full-time
2d
Customer Service Host - T3
ABM —London Heathrow Airport
- £15.44 an hour
- Full-time
2d
Cargo Warehouse Agent-Heathrow Airport
Swissport International AG —Feltham
- £16.97 - £18.52 an hour
- Weekend availability
- English
- Driving
- Travel
8d
LHR Airport Concierge Agent vacancy (Full Time and Part Time Hours
DiamondAir International Ltd —London
- From £14.11 an hour
- Part-time
- Customer service
- Analysis skills
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
5d
Lead Agent
ABM —London Heathrow Airport
- £15.44 an hour
- Full-time
2d
Operations Apprentice
DHL —London Heathrow Airport
- £22,785 a year
- Weekend availability
- IT
- Free parking
- Employee discount
Portfolio Services Administrator/Liquidity Product Settlement support
Morgan Stanley —London
- Full-time
- Organisational skills
- AI
- Communication skills
11d
: Operations Agent
Dietl —Hayes
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
- Free parking
- Annual leave
Quick apply
10d
Freight Pricing Agent
Sovereign Speed (UK) Ltd. —Slough
- £25,000 - £35,000 a year
- Full-time
- Analysis skills
- IT
- In-person
Quick apply
5d
Lead Agent - T3
ABM —London Heathrow Airport
- £15.44 an hour
2d
Reservations Agent (M/F/X)
IBIS BUDGET —Hounslow
- Part-time
- Culinary experience
- Customer service
- English
- Employee discount
Quick apply
International Operations Agent III
AIT Worldwide Logistics, Inc. —Colnbrook
- Full-time
- English
- Annual leave
Customer Service Agent
Singapore Airlines —Gatwick Airport
- £24,000 - £26,000 a year
- Weekend availability
- Customer service
- In-person
- Life insurance
Quick apply
Property Photographer/Videographer/DEA
Optic Media —London
- £24,420.00 - £43,830.27 a year
- Organisational skills
- In-person
- Communication skills
Quick apply
9d
Plant Health & Seeds Inspector - Imports - Heathrow
Animal and Plant Health Agency —Heathrow
- £33,350 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- English
- Annual leave
- Employee discount
1d
Collections Agent - Heathrow
ATA LTD —Hounslow
- £16 an hour
- 8 hour shift
- Communication skills
Quick apply
Processing Agent
Bionic Services Ltd —London
- £26,000 a year
- Full-time
- Hybrid work
- CRM software
- Microsoft Excel
- Sales
- Annual leave
- Employee assistance programme
Quick apply
International Operations Agent I
AIT Worldwide Logistics, Inc. —Colnbrook
- Full-time
- English
- Annual leave
1d
Full Time Cleaning Operative – Property Services (End of Tenancy Cleaning)
Rates Way —North West London
- £12.71 - £15.00 an hour
- Full-time
- Customer service
- Cooking
- Cleaning
Quick apply
5d
Security Officer
Mitie —Hounslow
- £12.71 an hour
- Full-time
- First Aid Certification
- Communication skills
3d

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Customer Service Host

ABM -
London Heathrow Airport

Apply Now

Job details

Full-time
£15.44 an hour
2 days ago

Full job description

Description

LOCATION: Heathrow Airport

SHIFT PATTERN: 4 on 4 off, 40 hours per week (Maternity Cover)

PAY RATE: £15.44 per hour

If you require any additional support or adjustments during the recruitment process, please don't hesitate to contact our Recruitment Department at [email protected]. We're here to help!

As a Customer Service Host at Heathrow Airport, you are the welcoming face and central facilitator for passengers requiring special assistance. Operating from the host desk either landside or airside, your core mission is to deliver excellent customer service from the moment a passenger arrives. You play a crucial role in ensuring every customer receives a positive, safe and enhancing experience by carefully assessing their requirements and setting the stage for a seamless journey.

Working collaboratively with the management team, your primary focus is on actively managing and facilitating the daily operational flow. Rather than directly managing people, you will monitor the environment to ensure that the highest standards of service are maintained and that operational, quality and safety guidelines are consistently followed by the Customer Service Agents. Ultimately, you act as a key brand ambassador, embodying ABM’s core values to ensure every passenger feels valued and supported.

Main Duties & Responsibilities

Deliver First-Class Customer Experiences: Act as the primary ambassador at the host desk (landside or airside), greeting every passenger warmly, assessing their needs and ensuring they receive excellent service from the moment they arrive.

Manage & Facilitate the Passenger Experience: Proactively ensure all passengers are booked into the tracking system and expedite smooth transfers throughout the terminals to support on-time departures and flight connections throughout the terminals. During delays or disruptions, you will act as the key communication link, liaising directly with handling agents to keep passengers fully informed.

Ensure Standards & Escalate Quickly: Facilitate a seamless operation by monitoring the environment and ensuring Customer Service Agents (CSAs) are properly equipped, follow correct protocols and maintain high standards. You will stay vigilant by identifying potential SLA failures and escalating issues immediately to the Service Delivery Manager or Allocators to ensure agents are deployed quickly and effectively.

Apply Now

Refine Your Search

operations agent jobs in heathrow

Customer Service Host

Customer Service Host - T3

Cargo Warehouse Agent-Heathrow Airport

LHR Airport Concierge Agent vacancy (Full Time and Part Time Hours

Lead Agent

Operations Apprentice

Portfolio Services Administrator/Liquidity Product Settlement support

: Operations Agent

Freight Pricing Agent

Lead Agent - T3

Reservations Agent (M/F/X)

International Operations Agent III

Customer Service Agent

Property Photographer/Videographer/DEA

Plant Health & Seeds Inspector - Imports - Heathrow

Collections Agent - Heathrow

Processing Agent

International Operations Agent I

Full Time Cleaning Operative – Property Services (End of Tenancy Cleaning)

Security Officer

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