Application support specialist Work, Jobs in Heckfield, Ham (with Salaries)

Second Line Support
SOUTHERN COMMUNICATIONS LIMITED —Basingstoke
- £29,000 - £35,000 a year
- Full-time
- Customer service
- Mentoring
- In-person
- Free parking
- Employee assistance programme
Quick apply
Service Desk Analyst
Castle Trust Bank —Basingstoke
- Full-time
- Hybrid work
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Systems & Database Administrator
More House School —Farnham
- £45,000 - £50,000 a year
- 8 hour shift
- IT
- In-person
- School
Quick apply
Head of Learning and Development
Head Office —London
- £70,000 - £75,000 a year
- Full-time
- Hybrid work
- Analysis skills
- No degree
- Training & development
- Annual leave
- Employee discount
Payment Operations Associate
Castle Trust Bank —Basingstoke
- Full-time
- Continuous improvement
- Accounting
- Organisational skills
- Employee assistance programme
- Employee discount
Quick apply
9d
HR Specialist
RAPID CLEAN —Wokingham
- £35,000 - £40,000 a year
- Full-time
- Microsoft Outlook
- Human resources
- Organisational skills
- Free parking
- Annual leave
Quick apply
11d
Associate Case Processing Manager (Line Management position)
PrimeVigilance —Guildford
- Full-time
- Hybrid work
- Nursing
- Team management
- Quality control
Quick apply
Assistant Environmental Consultant
SOCOTEC UK & Ireland —Reading
- Full-time
- Hybrid work
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
11d
Complaints & Resolution Manager
Skylight Psychiatry —Basingstoke
- £40,000 - £45,000 a year
- Hybrid work
- Travel
- Communication skills
- Annual leave
Customer Service Desk Analyst
ITQ Metis —Thatcham
- From £28,000 a year
- Full-time
- English
- Organisational skills
- In-person
- Free parking
- Sick pay
Quick apply
3d
Communications SPOC (Specific Point of Contact) - SIU (Sensitive Intelligence Unit) - SEROCU
Thames Valley Police —Reading
- £41,757 a year
- Part-time
- Travel
- Annual leave
13d
Application Support Analyst
Clinisys —Woking
- Hybrid work
- Mentoring
- Organisational skills
- Training & development
Working Student, Customer Retention & Renewals Specialist (m/f/d) - Reading, UK
IGEL Technology GmbH —Reading
- Part-time
- Computer Science
- English
- Business
Quality Improvement Assessor
Dingley's Promise —Newbury
- £26,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Bachelor's degree
- Communication skills
Quick apply
Service Operations Specialist
Honda —Bracknell
- Full-time
- Remote
- Microsoft Word
- Continuous improvement
- Communication skills
- Flexitime
- Work from home
3d
Collections Agent
Castle Trust Bank —Basingstoke
- £28,000 a year
- Full-time
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Cyber Security Consultant (DV Security Clearance)
CGI —Basingstoke
- Full-time
- Analysis skills
- Communication skills
Quick apply
2nd Line Technical IT Support Engineer
Hotality IT Solutions Ltd —Basingstoke
- £27,000 - £35,000 a year
- Full-time
- Hospitality
- English
- Hotel
- Free parking
- Annual leave
Quick apply
6d
Health Advisor/FOH
MyHealthcare Clinic —Basingstoke
- £28,500 a year
- Overtime
- English
- Front desk
- In-person
- Employee discount
Quick apply
9d
Mobile Sales Advisor
FlooringSuperstore.com —Bracknell
- Up to £45,000 a year
- Weekend availability
- Sales
- Customer service
- Travel
- Free parking
- Store discount
Quick apply
13d

I want to receive the latest job alerts for application support specialist in heckfield, ham

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

application support specialist jobs near heckfield, ham

Second Line Support

SOUTHERN COMMUNICATIONS LIMITED
Basingstoke

Quick apply

Job details

Permanent | Full-time
£29,000 - £35,000 a year

Benefits

Free parking
Company pension
Canteen
Employee assistance programme
Referral programme
Sick pay
On-site parking

Qualifications

Technical troubleshooting
Driving Licence
Customer service
Software deployment
Incident queue management
Mentoring junior staff
IT service management
User account provisioning
Ticket management
User account management
IT permissions management
Ticket management systems
Mentoring
Technical support incident logging
Technical writing
Communication skills
Help desk

Full job description

You will be responsible for providing second line IT support to internal users across SCG, handling escalated issues from first line and resolving more complex technical problems.

Responsibilities:

Receiving and resolving escalated tickets from First Line Service Desk. 
Diagnosing and resolving more complex technical issues that cannot be resolved at first line. 
Escalating issues to Infrastructure, Security, or specialist teams when required. 
Providing guidance and support to First Line colleagues on technical matters. 
Supporting EUC endpoint protection activities by ensuring end-user devices are covered by protection software. 
Supporting software deployment activities, rolling out EUC software to users. 
Supporting EUC patch management activities to ensure software is updated to the latest, secure versions. 
Supporting identity and access administration activities in compliance with defined IAM policies, including more complex account provisioning and access requests. 
Supporting user training activities to ensure users are trained to use IT systems effectively. 
Supporting the development of end-user documentation to help users utilise systems and services. 
Staying informed about SLA targets and working to achieve them. 
Being kept informed during major service outages to understand the impact on users and support communications
Accurately logging all support interactions and resolution details in the ticketing system. 
Contributing to the maintenance and improvement of knowledge base articles and end-user documentation.

Skills and Experience:

Strong communication skills, with the ability to communicate technical subjects in non-technical ways to users. 
Customer-focused approach with a commitment to delivering excellent service. 
Solid understanding of IT support principles and end-user computing technologies. 
Strong diagnostic and problem-solving skills across a breadth of IT disciplines. 
Experience with identity and access administration, endpoint protection, and software deployment. 
Ability to guide and mentor First Line colleagues to develop their skills. 
An understanding of ITIL service management principles.

Benefits:

25 Days Holiday
Birthday Day Off
Buy Holiday Scheme
Career Development and Progression Opportunities
Employee Assistance Programme
Enhanced Company Sick Pay
Discounted Retail Vouchers
Reduced Gym Membership
SCG Mobile Benefit
Employee Referral Bonus
Annual Salary Reviews
Pension Scheme
Onsite Canteen (offering free croissants and free freshly made soup daily)
Free On-Site Parking
Charity Events

SCG is proud to be an equal opportunities employer.
We welcome applications from all parts of the community and are committed to upholding the principles of the Equality Act 2010.

We are committed to supporting applicants with disabilities. We will endeavour to make necessary adjustments to ensure a fair and accessible recruitment process.

Pay: £29,000.00-£35,000.00 per year

Licence/Certification:

Driving Licence (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

application support specialist jobs in heckfield, ham

Second Line Support

Service Desk Analyst

Systems & Database Administrator

Head of Learning and Development

Payment Operations Associate

HR Specialist

Associate Case Processing Manager (Line Management position)

Assistant Environmental Consultant

Complaints & Resolution Manager

Customer Service Desk Analyst

Communications SPOC (Specific Point of Contact) - SIU (Sensitive Intelligence Unit) - SEROCU

Application Support Analyst

Working Student, Customer Retention & Renewals Specialist (m/f/d) - Reading, UK

Quality Improvement Assessor

Service Operations Specialist

Collections Agent

Cyber Security Consultant (DV Security Clearance)

2nd Line Technical IT Support Engineer

Health Advisor/FOH

Mobile Sales Advisor

I want to receive the latest job alerts for application support specialist in heckfield, ham

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected