Leader in training Work, Jobs in Heckmondwike, Wyk (with Salaries)

Customer Resolution Team Leader
Nexus Vehicle Rental —Pudsey
- £32,000 - £34,500 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- Analysis skills
- Life insurance
Quick apply
4d
111 Health Advisor Wakefield
Yorkshire Ambulance Service NHS Trust —Wakefield
- £25,760 - £27,476 a year
- Weekend availability
- Hybrid work
- Customer service
- Training & development
- Paid training
- Annual leave
7d
People Business Partner (12m FTC)
M Group —Birstall
- Microsoft Powerpoint
- Customer service
- Data analysis skills
- Annual leave
- Employee assistance programme
12d
Despatch Team Leader
Beijer Ref UK Limited —Leeds
- £30,570 a year
- Full-time
- Customer service
- Continuous improvement
- Team management
- Free parking
- Employee assistance programme
Quick apply
13d
Recreational Leader - Outdoor Learning
Kirklees Council —Mirfield
- Weekend availability
- Experience working with individuals with disabilities
- Annual leave
Leisure Operations Assistant
Swim Sports Company Ltd —Batley
- £8.00 - £12.71 an hour
- Part-time
- Experience working with children
- Communication skills
- School
- Employee discount
Quick apply
Head of Year
Star Academies —Bradford
- £27,821.61 - £34,434.00 a year
- Call to connect
- Customer service
- Organisational skills
- School
10d
Trainee Geophysicist
Headland Archaeology (UK) Ltd —Cleckheaton
- £26,238 a year
- Weekend availability
- No experience needed
- English
- Microsoft Office
- Paid training
- Health & wellbeing programme
Quick apply
Operational Administrator
PPG —Batley
- Full-time
- IT
- Communication skills
- Annual leave
- Employee discount
Quick apply
Gold Card Success Executives
Space Dental —Wakefield
- From £35,000 a year
- Full-time
- Free parking
- Employee discount
Quick apply
13d
Customer Representative - Wakefield
Nationwide Building Society —Wakefield
- From £26,500 a year
- Full-time
- Banking
3d
Team Leader - 6 Months Fixed Term
Home Bargains —Bradford
- £32,032 a year
- Customer service
- Supervising experience
- Team management
- Store discount
- Annual leave
Quick apply
11d
Digital Transformation Manager
West Yorkshire Fire & Rescue Service —Bradford
- £55,573 - £58,397 a year
- Full-time
- Hybrid work
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
14d
Out of Hours Claims Handler
FMG —Huddersfield
- £24,854 - £28,782 a year
- Weekend availability
- Hybrid work
- In-person
- Free parking
- Annual leave
Quick apply
7d
Business Development & Leadership Trainee
Concept System Solutions Ltd —Sheffield
- £28,420.00 - £30,947.09 a year
- Full-time
- Sales
- Customer service
- No experience needed
- Referral programme
Quick apply
11d
Client Account Administrator
Internova Travel Group —Halifax
- Weekend availability
- Remote
- Salesforce
- Microsoft Office
- Travel
- Annual leave
- Employee assistance programme
Built In Quality Leader
NewPrinces Group —Bradford
- Monday to Friday
- In-person
- Communication skills
- Annual leave
People Services Delivery Partner
Anchor —Bradford
- £48,000 a year
- Hybrid work
- Continuous improvement
- Human resources
- AI
- Employee discount
11d
Team Leader
O.C.O TECHNOLOGY —Leeds
- £37,067.33 a year
- Full-time
- Microsoft Office
- Mentoring
- Recruiting
- Annual leave
- Referral programme
Quick apply
11d
Back End Specialist Launch Team
Ball Corporation —Wakefield
- £502,500 - £723,600 a year
- Hybrid work
- Data analysis skills
- English
- Computer skills
- Employee assistance programme
Quick apply

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leader in training jobs near heckmondwike, wyk

Customer Resolution Team Leader

Nexus Vehicle Rental -
Pudsey

Quick apply

Job details

Full-time
£32,000 - £34,500 a year
4 days ago

Benefits

Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave
Life insurance
On-site parking

Qualifications

Microsoft Excel
Stakeholder collaboration
Customer service
Stakeholder liaison
GCSE
Mentoring junior staff
Complaint handling
Performance management
Analysis skills
Continuous improvement
Continuous improvement cycles oversight
Employee performance appraisals
NVQ
Professional development mentoring
Customer interaction
Training & development
Team motivation leadership
Analytics

Full job description

About the role

As a Customer Resolution Team Leader, you will lead, coach and motivate a team of Rental Support Agents and Seniors to support the delivery of departmental KPIs, targets and objectives across telephony, email, live chat, administration and vehicle sourcing activity. Your aim is to achieve excellent standards of customer service and drive continuous improvement within the Contact Centre. This role is hybrid working with a minimum requirement of 2 days office attendance per week.

What you'll do

Lead and motivate a team of Rental Support Agents and Seniors to achieve agreed targets contributing to the overall Nexus objectives.
Provide clear and concise direction, support and guidance to the team through effective coaching, leadership and setting of SMART objectives.
Manage performance through regular, effective reviews, addressing performance issues in line with Nexus performance management policies detailed within our handbook and escalating to disciplinary sanctions where appropriate.
Conduct development reviews and recommend training and development plans.
Manage people absence in line with Nexus procedures, ensuring the welfare of our people.
Highlight processes and procedure improvements to enhance the customer and supplier experience or improve operational efficiency, utilising NPS and customer feedback tools.
Build effective working relationships with key stakeholders from other teams and departments.
Communicate all information clearly and in a timely manner.
Act as a role model to others whilst striving to achieve high standards of performance and customer service.
Ensure full adherence to the company's Health & Safety policy and procedures.
Support out Customer Resolution Operations Manager to highlight operational risks and areas for improvement.
Commitment to own continuous personal development.
Coach your team to build positive working relationships with all customers, offering bespoke solutions for customers requiring additional care/understanding of partner processes and procedures.
Oversee the end-to-end complaints and escalations process, conducting thorough investigations and delivering fair, customer-focused resolutions.
Ensure knowledge of all work types. Contact Centre work types, including bespoke areas such as HGV & Plant Hire, and Savings & Bulk Order operations, are kept up to date.
Acting as the senior escalation point for high-risk or high-impact customer issues.

About you

Approachable and has a creative mindset
Takes pride in hitting targets, delivering on time and quality
Ambitious and results-motivated, somebody who wants to track performance and is competitive to continually improve this
Resilient – identifies improvements for own self, the team and the business and puts these changes into place immediately
Good analytical and numerical skills
Enjoys a fast-paced, busy work environment.
Forward-thinking problem solver who is solution driven.
Have superb attention to detail.

Desired Experience

A proven track record in leading and developing a high-performing team, preferably in a Contact Centre or Customer Service environment
Experience working in a customer-focused environment, ideally working with SLA’s.
Proficient in the use of Microsoft applications (Excel in particular) and analysis of BI.
GCSE Maths and English or equivalent
Customer Services NVQ level 3 or equivalent
Experience of the automotive / rental sector desired, but not essential.

Pay: £32,000.00-£34,500.00 per year

Benefits:

Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave
Life insurance
On-site parking

Experience:

contact centre team leader: 1 year (required)

Work Location: Hybrid remote in Pudsey LS28 6AA

Quick apply

Refine Your Search

leader in training jobs in heckmondwike, wyk

Customer Resolution Team Leader

111 Health Advisor Wakefield

People Business Partner (12m FTC)

Despatch Team Leader

Recreational Leader - Outdoor Learning

Leisure Operations Assistant

Head of Year

Trainee Geophysicist

Operational Administrator

Gold Card Success Executives

Customer Representative - Wakefield

Team Leader - 6 Months Fixed Term

Digital Transformation Manager

Out of Hours Claims Handler

Business Development & Leadership Trainee

Client Account Administrator

Built In Quality Leader

People Services Delivery Partner

Team Leader

Back End Specialist Launch Team

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