Team supervisor Work, Jobs in Hellesdon, Nfk (with Salaries)

Administrative Team Supervisor
Norfolk Deaf Association (NDA) operating as Hear for Norfolk —Norwich
- £14.80 an hour
- Full-time
- Microsoft Word
- Microsoft Outlook
- Microsoft Office
- Free parking
- Sick pay
Quick apply
2d
Horticulture Department Supervisor
Cherry Lane Retail Centres —Norwich
- £28,413 a year
- Weekend availability
- In-person
- Hand tools
- Store discount
- Employee discount
Quick apply
11d
Customer Service Supervisor
Designer Contracts —Norwich
- £30,000 a year
- Full-time
- Customer service
- Computer literacy
- Leadership
- Free parking
- Employee discount
Trainee Driver
GTG —Norwich
- £31,700 - £35,800 a year
- Driving
- Annual leave
- Employee assistance programme
Warehouse Shift Manager
Lasgo Chrysalis Ltd —Norwich
- £30,000 - £35,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Computer literacy
- Free parking
- Annual leave
Quick apply
1d
Supervisor (Building Maintenance)
Norwich City Services Limited —Norwich
- From £43,000 a year
- Full-time
- Continuous improvement
- Travel
- Human resources
- Annual leave
Quick apply
7d
Anodising Supervisor
Barley Chalu Limited —Wymondham
- £35,000 - £50,000 a year
- Overtime
- Management
- Supervising experience
- Team management
- Free parking
Quick apply
Sales & Customer Supervisor
Specialist Toughened Glass Ltd —Rackheath
- Up to £42,000 a year
- Full-time
- Sales
- Customer service
- Supervising experience
- Free parking
- Health & wellbeing programme
Quick apply
11d
Receptionist / Administrative Assistant
Norfolk Deaf Association (NDA) operating as Hear for Norfolk —Norwich
- £13.50 an hour
- Part-time
- Administrative experience
- SharePoint
- In-person
- Free parking
- Sick pay
Quick apply
2d
Family Time Supervisor
Norfolk County Council —New Costessey
- £13.90 - £14.58 an hour
- Temporary
- Hybrid work
- Customer service
- Organisational skills
- Communication skills
- Annual leave
- Employee discount
Material Handling Team Leader - ASO Norwich
Lotus UK Manufacturing —Norwich
- Microsoft Powerpoint
- Microsoft Excel
- Warehouse experience
6d
Sunday Supervisor
Mind —Norwich
- £13.50 - £13.55 an hour
- Part-time
- Annual leave
- Employee assistance programme
Retail Supervisor
Toolstation —Norwich
- £13.76 an hour
- Full-time
- Employee discount
2h
Supervisor
THE EAGLE PUB —Norwich
- From £13.10 an hour
- Hospitality
- Supervising experience
- In-person
Quick apply
1d
General Operative - Lotus Advanced Structures
Lotus UK Manufacturing —Norwich
- From £12.71 an hour
- Temporary
- English
- Assembly
- Power tools
Market Supervisor
NNDC —Cromer
- £27,254 - £29,064 a year
- Weekend availability
- Hybrid work
- Customer service
- Communication skills
- Free parking
- Employee assistance programme
11d
Supervisor
Levi Strauss & Co. —Norwich
- Full-time
- Sales
- Customer service
- Team management
Quick apply
Plant area/ nursery supervisor
Wymondham Garden Centre —Wymondham
- From £26,000 a year
- Full-time
- Management
- Customer service
- Merchandising
- Free parking
Quick apply
10d
Retail Supervisor
Screwfix —Norwich
- £14.08 an hour
- Weekend availability
- Annual leave
- Employee discount
6d
Liz Earle - Counter Manager
Boots —Norwich
- £27,121 - £30,506 a year
- Weekend availability
- Customer service
- IT
- School
- Store discount
- Employee discount
1d

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Administrative Team Supervisor

Norfolk Deaf Association (NDA) operating as Hear for Norfolk -
Norwich

Quick apply

Job details

Permanent | Full-time
£14.80 an hour
2 days ago

Benefits

Free parking
Company pension
Sick pay
On-site parking

Qualifications

Microsoft Word
Power BI
Microsoft Outlook
Microsoft Office
Administrative experience
Supervising experience
Organisational skills
SharePoint
Clerical experience
Phone etiquette
Communication skills
Office experience

Full job description

Job purpose:

The post holder will provide a high-quality, responsive and timely appointment booking service for patients/service users accessing services at Hear for Norfolk by means of GP (General Practice) referrals made thorough the NHS Electronic Referral System (eRS), referrals from JPUH and patient self-referrals. The post holder will need to be able to communicate well with service users/patients and their relatives/carers, the general public and a wide range of multi-professional staff, internal and external to the charity.

The postholder will be responsible for the line management, development and work oversight of appointments administrator and receptionists/administrative assistants’ team. All aspects of this role should be carried out in line with Hear for Norfolk’s Policies and Procedures on data collection, data security and confidentiality.

Core duties:

1) To be responsible for ensuring that all organisational administrative tasks are completed efficiently and effectively.

2) To oversee the daily activities of appointments administration and receptionists/administrative assistants’ team, ensuring that team members deliver high quality work and perform in accordance with the objectives and targets set for the function.

3) To direct the work of the administrative function staff ensuring efficiency through effective utilisation of available resources.

4) To be responsible for the line management, initial and ongoing training and development of appointments administrators and receptionists/administrative assistants, addressing any personnel issues to promote a productive and supportive work environment, and arrange or provide administration and reception cover as and when required. 

5) To regularly attend meetings with the senior management team and provide updates and progress reports on the administrative function.

6) To monitor the stock of office supplies and to ensure that office supplies are ordered in a timely manner and in accordance with the charity’s purchasing policies and budgetary restrictions.

7) To provide full administration of the patient pathway from referral to appointment.

8) To organise own workload to meet targets, deadlines and waiting times performance indicators, working with the line manager and/or acting upon own initiative to solve problems and to ensure all clinics are filled.

9) To be responsible for achieving local NHS and JPUH contractual targets in relation to processing referrals, booking appointments and sending out post procedure/assessment letters to referrers for both, Aural Care and Adult Audiology Services.

10) To assist with the provision of statistical information in relation to patient waiting times, non-attendances and attendance as required.

11) To ensure that an efficient and friendly service is provided to patients, volunteers, service providers (i.e. GP, Hospitals, community groups) visitors and colleagues either on the telephone, in person or in written communication.

12) To ensure referrals are downloaded from the eRS system and NHS-mail are triaged promptly and the outcome advised to the referrer within the set timescale.

13) To ensure all self-referrals for Aural Care and Audiology (NHS & private) services are triaged and appointment administered in a timely manner.

14) To use the organisational patient information system (MS365, SharePoint, Power BI) for booking appointments, creating clinics, and managing patient records, including the creation of patient records, uploading scanned hard copy and electronic referral forms onto individual service user records.

15) To be responsible for ensuring that organisational emails and phone messages are monitored and dealt with on a daily basis.

16) To be responsible for preparing and sending appropriate invoices to patients who fail to attend appointments.

17) To be responsible for ensuring that all clinics are booked in a systematic way to ensure the smooth running of clinical services and that last minute available appointments are filled.

18) To ensure that all patients booked for clinics are contacted 3-4 days in advance to check receipt/remind of appointments.

19) To be responsible for booking repeat appointment following clinical advice and re-booking appointments for non-attendees (DNA’s).

20) To be responsible for sending the post procedure/assessment letter back to the referrer using the NHS mail portal.

21) To ensure that a letter is sent back to the referrer if the patient declines the appointment offered.

22) To organise a visit date, appointment for the patient/ service user and route for the Mobile Clinic Assistant and Clinical staff to take for patients/ service users who require a domiciliary visit or visits to care homes.

23) To market and promote the service to the general public, General Practices and other health and social care providers across Norfolk.

24) To ensure that all responsibilities and activities undertaken within the post are consistent with the terms and spirit of Hear for Norfolk’s mission, vision, values, policies and procedures.

25) To be available to assist in other areas of the charity’s work and assist other service managers as needs arise.

Experience

Proven supervisory experience within an office environment or administrative setting.
Extensive office experience with a focus on clerical tasks and organisational skills.
Excellent communication skills, both verbal and written, with a professional phone manner.
Prior experience managing teams effectively while maintaining high standards of service delivery.
Familiarity with organisational tools such as MS Office Suite (Word, Excel, Outlook).

This role is ideal for a motivated individual seeking to lead an administrative team within a dynamic organisation that values professionalism and organisational excellence.

Pay: £14.80 per hour

Benefits:

Company pension
Free parking
On-site parking
Sick pay

Work Location: In person

Quick apply

Refine Your Search

team supervisor jobs in hellesdon, nfk

Administrative Team Supervisor

Horticulture Department Supervisor

Customer Service Supervisor

Trainee Driver

Warehouse Shift Manager

Supervisor (Building Maintenance)

Anodising Supervisor

Sales & Customer Supervisor

Receptionist / Administrative Assistant

Family Time Supervisor

Material Handling Team Leader - ASO Norwich

Sunday Supervisor

Retail Supervisor

Supervisor

General Operative - Lotus Advanced Structures

Market Supervisor

Supervisor

Plant area/ nursery supervisor

Retail Supervisor

Liz Earle - Counter Manager

I want to receive the latest job alerts for team supervisor in hellesdon, nfk

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