1st line support engineer Work, Jobs in Helmshore, Lan (with Salaries)

IT Support Engineer (1st Line)
Forbes Solicitors —Preston
- Full-time
- Continuous improvement
- Communication skills
- Annual leave
- Employee discount
Digital (IT) Service Desk Analyst
West Yorkshire Police —Bradford
- £30,333 a year
- Full-time
- Hybrid work
- Maintenance
- Communication skills
- Annual leave
- Work from home
Quick apply
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Networking Engineer
Fourteen IP Communications —Wigan
- £35,000 - £50,000 a year
- Full-time
- Hybrid work
- Hotel
- Travel
- Mentoring
- Free parking
- Sick pay
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1st Line Support Engineer
Humnize —Stockport
- £26,000 - £28,000 a year
- Communication skills
IT Field Engineer - Manchester
T-Tech —Manchester
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Communication skills
Quick apply
11d
Cloud & Infrastructure Engineer (Graduate Opportunity)
CTI Digital —Manchester
- Full-time
- Hybrid work
- Azure
- Computer Science
- Annual leave
- Flexible schedule
Quick apply
6d
Engineer II, Digital Services Remote Operations
Schneider Electric —Warrington
- Full-time
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- Computer literacy
- Engineering
- Data analysis skills
- Annual leave
3rd Line Support Engineer
BCN Group —Manchester
- Full-time
- Hybrid work
- Mentoring
- SharePoint
- Training & development
- Annual leave
- Employee assistance programme
Quick apply
14d
3rd Line Support Engineer
Humnize —Manchester
- £40,000 - £45,000 a year
- Full-time
- Mentoring
IT Support Engineer
GWA Group —Warrington
- Full-time
- Continuous improvement
- Computer networking
- SharePoint
Senior TechOps Generalist
Octopus Energy Group —Manchester
- £65,000 - £90,000 a year
- Full-time
- Hybrid work
- Scripting
Quick apply
Programme Manager
BAM UK & Ireland —Manchester
- Hybrid work
- Team management
- Leadership
21h

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IT Support Engineer (1st Line)

Forbes Solicitors -
Preston

Apply Now

Job details

Full-time

Benefits

Annual leave
Discounted gym membership
Employee discount
Paid volunteer time
Sick pay

Qualifications

Technical troubleshooting
Desktop support
Driving Licence
IT service management
Service restoration
Continuous improvement
Technical writing
Application support
Cybersecurity
Communication skills

Full job description

IT Support Engineer (1st Line) IT Team
Location: Gordon House
Hours: Full-time, 38.75 hours per week

The Role

Forbes Solicitors are seeking an IT Support Engineer (1st Line) to join our IT team. This role provides an excellent opportunity for someone to develop their technical knowledge and gain exposure to Microsoft 365 administration, endpoint management and wider IT operations within a professional services environment.

Key Responsibilities

Act as the first point of contact for all IT incidents, service requests and technical enquiries, delivering professional support via phone, email, remote assistance and face-to-face interactions.
Diagnose, troubleshoot and resolve first-line issues across Windows 11, Microsoft 365, Outlook, Teams, printers, mobile devices, VoIP systems, audio-visual equipment and business applications, including the Firm’s Case Management System.
Manage incidents and service requests through the IT Service Management system, ensuring timely resolution and effective communication.
Support cybersecurity and compliance activities, including endpoint protection, security monitoring, device compliance and data protection requirements.
Assist with IT projects, new technology deployments, service rollouts, supplier engagement and continuous improvement initiatives to enhance service delivery.
Create and maintain support documentation, knowledge base articles and user guidance, while sharing knowledge across the wider IT team.

About You

We are looking for people that can demonstrate the following:

Essential:

Previous experience within an IT Service Desk, Help Desk or IT Support role.
GCSES grade 9-4, including English and Maths, or equivalent.
Previous experience supporting Microsoft Windows and Microsoft 365.
Displays excellent written and verbal communication skills.
Demonstrates the ability to prioritise tasks, manage time effectively, and coordinate multiple activities simultaneously.
Aligns with the Firm’s values.
Ideally the successful candidate will have a driving licence and access to a vehicle (*If you have a disability that prevents you from driving, please specify so we can assess what reasonable adjustments can be made).

Desirable:

Obtains a relevant IT-related qualification or equivalent practical experience.

The Firm
Forbes Solicitors is a Legal 500 Top Tier and Chambers Leading Firm with offices across the North. We are proud Investors in People UK Employer of the Year: Silver (250+), committed to collaboration, growth, and delivering practical, results-driven legal services.

Benefits

33 days annual leave, including bank holidays, increasing with length of service.
Annual leave purchase scheme (Subject to T&Cs).
Enhanced family friendly policies and pay for Maternity, Paternity and Adoption.
Enhanced sick pay.
Celebration and Volunteer leave.
Ongoing professional development and progression opportunities.
Profit share scheme.
Additional long service awards.
Subsidised tuck shops.
Staff discount on Firm services.
Health care benefits (Health Cash Back Plan and Mental Health Counselling Services).
BUPA (Solicitor positions only, for self, not dependents).
Retail and gym membership discounts.
Recruitment and legal department referrals (Subject to T&Cs).
Annual Events.

Forbes is an equal opportunities and disability-confident employer, accredited by Investors in People and ISO 9001 quality management systems. We are committed to equal opportunities in employment, service provision, and supplier engagement, and strive to maintain a workforce that reflects the local community.

Apply Now

Refine Your Search

1st line support engineer jobs in helmshore, lan

IT Support Engineer (1st Line)

Digital (IT) Service Desk Analyst

Networking Engineer

1st Line Support Engineer

IT Field Engineer - Manchester

Cloud & Infrastructure Engineer (Graduate Opportunity)

Engineer II, Digital Services Remote Operations

3rd Line Support Engineer

3rd Line Support Engineer

IT Support Engineer

Senior TechOps Generalist

Programme Manager

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