2nd line support Work, Jobs in Helmshore, Lan (with Salaries)

AI Solutions Technician
Seriun —Burnley
- £30,000 - £40,000 a year
- Full-time
- Azure
- SharePoint
- Software development
- Work from home
- Employee discount
Quick apply
Technical Support Advisor 2nd Line Telco
Focus Group —Manchester
- £28,000 - £32,000 a year
- Full-time
- Hybrid work
- Work from home
Quick apply
IT Service Desk Analyst
Key Group —Preston
- Full-time
- Agile
11d
IT Infrastructure & Support Technician
Clarion Security Systems Ltd —Manchester
- £32,000 - £38,000 a year
- Full-time
- Social media management
- SharePoint
- In-person
Quick apply
4d
Digital (IT) Service Desk Analyst
West Yorkshire Police —Bradford
- £30,333 a year
- Full-time
- Hybrid work
- Maintenance
- Communication skills
- Annual leave
- Work from home
Quick apply
8d
2nd Line Modern Workplace Engineer
LIMA Networks LTD —Salford Quays
- £35,000 - £45,000 a year
- Weekend availability
- Hybrid work
- Azure
- SharePoint
Quick apply
11d
2nd Line IT Support Engineer – £30K + Training | Award-Winning MSP | Manchester
Remedian I.T. Solutions —Oldham
- From £30,000 a year
- Full-time
- Customer service
- No experience needed
- In-person
- Paid training
- Work from home
Quick apply
6d
2nd Line Modern Workplace Engineer
LIMA —Salford
- £35,000 - £45,000 a year
- Weekend availability
- Hybrid work
- Azure
- SharePoint
- Employee assistance programme
12d
IT Support Engineer (2nd / 3rd Line) – MSP Experience Required
Biometrics Match —Bradford
- £30,000 - £50,000 a year
- Full-time
- Azure
- System design
- Windows
- Free parking
Quick apply
Networking Engineer
Fourteen IP Communications —Wigan
- £35,000 - £50,000 a year
- Full-time
- Hybrid work
- Hotel
- Travel
- Mentoring
- Free parking
- Sick pay
Quick apply
3rd Line Support Engineer
Humnize —Manchester
- £40,000 - £45,000 a year
- Full-time
- Mentoring
3rd Line Support Engineer
BCN Group —Manchester
- Full-time
- Hybrid work
- Mentoring
- SharePoint
- Training & development
- Annual leave
- Employee assistance programme
Quick apply
IT Support Engineer
Partner One Capital —Manchester
- Maintenance
- English
- Communication skills
Quick apply
4d
Engineer II, Digital Services Remote Operations
Schneider Electric —Warrington
- Full-time
- Remote
- Computer literacy
- Engineering
- Data analysis skills
- Annual leave
Senior IT Engineer
FluidOne —Chorley
- Up to £45,000 a year
- Weekend availability
- Travel
- In-person
- Communication skills
- Employee assistance programme
Quick apply
IT Service Delivery Manager
Bradford Teaching Hospitals NHS Foundation Trust —Bradford
- £57,528 - £64,750 a year
- Full-time
- Budgeting
11d
Hybrid BA-Project Delivery
Kaleida —Manchester
- Analysis skills
- Travel
- Conflict management
- Free parking
- Annual leave
IT Field Engineer - Manchester
T-Tech —Manchester
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Communication skills
Quick apply
12d
3rd Line Infrastructure Engineer
LIMA Networks LTD —Salford Quays
- £45,000 - £55,000 a year
- Weekend availability
- Continuous improvement
- Communication skills
Quick apply
Workplace Technology Adviser
Skipton Building Society —Skipton
- £33,050 a year
- Full-time
- Hybrid work
- Time management
- Analytics
- Annual leave
7d

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AI Solutions Technician

Seriun
Burnley

Quick apply

Job details

Permanent | Full-time
£30,000 - £40,000 a year

Benefits

Work from home
Employee discount

Qualifications

Driving Licence
Azure
Client engagement
Ticket management
Process improvement
Ticket management systems
Relationship management
SharePoint
Software development
APIs
IT strategy alignment
Technical roadmaps
AI
Communication skills
Microsoft Azure
Add-on sales
Negotiation
Time management
Help desk

Full job description

The Role

This is a fantastic opportunity to join an award-winning Managed Service Provider and be part of our growth journey and success story.

We are looking for an AI Service Technician to join our friendly team to work closely with our customers to develop their technology journey.

The Role

The AI Service Technician will work closely with the Transformation Lead to support, design, delivery, and adoption of technology, AI and Business process improvement initiatives across a diverse client portfolio. The role combines solution design and project delivery, helping organisations realise measurable business value from Microsoft technologies including Microsoft 365, Copilot, Power Platform, SharePoint, Teams and Azure Services.

The role requires a proactive individual who can bridge the gap between business and technology. They will support the development of AI strategies, automation opportunities, digital workplace solutions, and transformation roadmaps while ensuring projects are delivered successfully and aligned with organisational objectives.

The individual will be expected to stay current in emerging Microsoft technologies and AI capabilities, helping clients confidently adopt new ways or working while maintaining a strong focus on user experience, business outcomes and long-term value.

With an enthusiastic and personable approach, you will be responsible for developing long-term customer relationships. You will present and promote the Seriun brand and full product range to customers, identifying gaps in their current offering and highlighting opportunities for cross selling our alternative services.

General duties will include:

Build and maintain AI solutions and agents using existing platforms such as Microsoft Copilot and Azure Foundry.

Build and maintain Power Platform solutions such as Power Apps, Power Automate and Power Pages that provide business process efficiency.

Build and maintain API’s between systems, monitoring any updates that may require API’s to be adjusted.

Monitor the cost management and security of AI solutions.

Provide AI and Power Platform support via ticketing system for 1st and 2nd line support.

Understanding and advising customers on AI licensing models such as per user licensing or Pay As You Go.

Working with the Transformation Lead and customers to design and build efficiency solutions.

Provide project support for Microsoft 365 solutions such as SharePoint migrations.

Delivering suitable on-site work when requested by other teams within the business, such as delivering hardware or very basic setup within experience range to assist with any resource limitations within the business.

About You

You will have:

Experience in software development, API development, AI solutions such as Microsoft Copilot or Power Platform

A good understanding of the capabilities of the Microsoft 365 stack

Ability to build rapport

Good time management

Communication/negotiation skills

Experience in IT/telecoms support

A valid UK driving license

Job Types: Full-time, Permanent

Pay: £30,000.00-£40,000.00 per year

Benefits:

Employee discount
Work from home

Work Location: In person

Quick apply

Refine Your Search

2nd line support jobs in helmshore, lan

AI Solutions Technician

Technical Support Advisor 2nd Line Telco

IT Service Desk Analyst

IT Infrastructure & Support Technician

Digital (IT) Service Desk Analyst

2nd Line Modern Workplace Engineer

2nd Line IT Support Engineer – £30K + Training | Award-Winning MSP | Manchester

2nd Line Modern Workplace Engineer

IT Support Engineer (2nd / 3rd Line) – MSP Experience Required

Networking Engineer

3rd Line Support Engineer

3rd Line Support Engineer

IT Support Engineer

Engineer II, Digital Services Remote Operations

Senior IT Engineer

IT Service Delivery Manager

Hybrid BA-Project Delivery

IT Field Engineer - Manchester

3rd Line Infrastructure Engineer

Workplace Technology Adviser

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