Customer service representative Work, Jobs in Hemel Hempstead (with Salaries)

Customer Service Advisor
Chime Housing —Watford
- £30,386 a year
- Full-time
- Customer service
- Front desk
- Communication skills
- Annual leave
12d
Customer Service Representative
Into The Blue —Hatfield
- Up to £26,000 a year
- Full-time
- Hybrid work
- Hospitality
- Customer service
- Salesforce
- Work from home
- Employee discount
Quick apply
Customer Service Assistant maternity cover (6 months)
Aylett Nurseries —St Albans
- From £13 an hour
- Temporary
- Microsoft Word
- Microsoft Outlook
- English
- Free parking
- Employee discount
Quick apply
2d
Customer Services Representative
Baker Ross Ltd —Harlow
- £20,000 a year
- Part-time
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- Free parking
Quick apply
1d
Retail Assistant - Tills & Customer Service
Chenies Garden Centre —Rickmansworth
- Up to £12.71 an hour
- Part-time
- Spanish
- Customer service
- Merchandising
- Store discount
- Employee discount
Quick apply
7d
Customer Service Representative
HSBC Global Services Limited —London
- From £25,500 a year
- Full-time
- Customer service
- Communication skills
- Employee discount
12d
Customer Support Specialist (m/f/d)
PSL Global Solutions Ltd. —London
- £34,420.00 - £38,434.98 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Analysis skills
- Health & wellbeing programme
- Annual leave
Quick apply
5h
Customer Service Advisor
Harrow Council —Harrow
- £34,206 - £35,931 a year
- Customer service
- Microsoft Office
- Organisational skills
2d
Customer Care Representative
Medtronic —Watford
- £28,880 - £43,320 a year
- Full-time
- Hybrid work
- Computer literacy
- Data analysis skills
- Organisational skills
Customer Service Assistant
Lotus Bakeries —St Albans
- Full-time
- Microsoft Excel
- Analysis skills
- IT
Operations Coordinator(Customer Service)
CitySprint —Letchworth
- £26,811.20 a year
- Full-time
- Customer service
- Microsoft Office
- Annual leave
Quick apply
7d
PM Operations Assistant/Customer Service
DELIVERED UK LTD —High Wycombe
- £26,500 - £27,500 a year
- Overtime
- Customer service
- Driving
- In-person
- Free parking
Quick apply
14d
Customer Service Representative
NSPIRE SOFTWARE LTD —London
- £14 - £17 an hour
- Full-time
- Microsoft Word
- Hospitality
- Microsoft Outlook
- Free parking
Quick apply
2d
Customer Service Advisor
Indus motors Ltd —Milton Keynes
- £25,000 - £30,000 a year
- Part-time
- Salesforce
- Analysis skills
- Continuous improvement
- Free parking
Quick apply
10d
Customer Support Advisor
Blue Ice Machines Limited —Waltham Abbey
- £25,000 - £28,000 a year
- Full-time
- Microsoft Word
- Customer service
- Organisational skills
Quick apply
2d
Customer Service Agent
Jollyes Pets —Waltham
- £25,000 - £26,000 a year
- Full-time
- Hybrid work
- Customer service
- Communication skills
- Annual leave
- Employee discount
6h
Customer Support Officer (UK)
Qargo —London
- Hybrid work
- Customer service
- English
- Administrative experience
AM Operations Assistant/Customer Service Advisor
DELIVERED UK LTD —Sands
- £26,000 - £27,000 a year
- Overtime
- Customer service
- English
- Driving
- Free parking
Quick apply
Customer Service Team Leader
Arriva UK Bus Limited —Luton
- £27,400 a year
- Overtime
- Customer service
- Communication skills
Quick apply
10d
Customer Service & Sales Advisor
Stellantis &You —Hatfield
- Up to £60,000 a year
- Weekend availability
- Customer service
- In-person
- Retail sales
- Store discount
- Health & wellbeing programme
Quick apply
9d

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Customer Service Advisor

Chime Housing
Watford

Apply Now

Job details

Full-time
£30,386 a year
12 days ago

Benefits

Annual leave
Company pension

Qualifications

Customer service
Front desk
Communication skills

Full job description

Permanent, Full Time

37 hours per week

The Vacancy

We’re looking for a Customer Service Advisor to join our team and deliver a reliable, high-quality service our customers can depend on. You’ll be the first point of contact for a wide range of enquiries, providing clear, practical support that makes it easy for customers to get the help they need.

Introduction to the role

As a Customer Services Advisor, you will act as the “voice and face” of Chime Housing and be instrumental in enhancing the customer experience by exceeding customer needs whilst supporting the team to achieve Key Performance Indicators (KPIs) within a call centre.

Role purpose

We put the customer at the heart of everything that we do and take a proactive approach for each customer contact through multi-channel communication. As part of our Customer Service team, you will use your communication skills to help us deliver high-quality customer services.

The right candidate will be highly customer-focused and committed to delivering quality services to our residents and work effectively and proactively with colleagues to give our customers an exceptional customer experience.

What’s the role?

Key Accountabilities:

Be the first point of contact for the organisation’s customers, assisting with a range of enquiries and liaising with other staff members as required.
Assess and resolve enquiries, requests and complaints by telephone, email, online or face to face as reasonably possible.
Effective administration of the repairs process to include call handling, email responses, diagnosing faults, raising jobs, allocating and issuing jobs, managing work in progress, updating, and completing works on the system in a timely and effective manner.
Focus on creating a first-time resolution for the customer ensuring queries are dealt with where possible at first point of contact, taking ownership to resolve queries effectively.
Apply sound judgement to resolve customer queries in relation to repairs and maintenance. Doing so in a timely manner as well as managing such queries sensitively and effectively through to satisfactory resolution.
Provide accurate repairs and housing related advice to customers.
Demonstrating empathy, professionalism and the ability to manage conflict, achieving a balance between requirements of customers and internal stakeholders.
Acting as a key point of contact for customer enquiries and signposting customer queries appropriately.
Ensuring that all customer enquiries and requests are dealt with in a prompt, courteous manner that demonstrates excellent customer service in all communications with customers.
Provide a comprehensive information service to all customers, advising on services, policies, procedures of the organisation to either inform or resolve the needs of the customer.
To use sound judgement and take decisions within the established procedures/policies for each service request including logging, processing and progress chasing enquiries or repairs requests whilst adhering to the procedures, policies, service standards and key performance targets to maximise customer satisfaction.
Any other duties as required by your line manager.

What are we looking for?

Essential:

At least 2 years’ experience in Customer Service / Reception
Qualifications in Customer Service / Customer Care
You will need to maintain a satisfactory basic level DBS check

Desirable:

Knowledge of the housing sector
Be able to engage effectively with a diverse audience using a varied range of communication tools

Who you’ll work with

Responsible to: Customer Service Manager
Department: Customer Services Team

What can we offer you?

28 days’ annual leave (pro rata)
Employer pension contribution of up to 11%
Development opportunities
Comprehensive employee rewards scheme

How we work

We embrace agile working — blending time in our communities, shared spaces, and remote working. With digital technology at the heart of our approach, we empower teams and individuals to work flexibly.

How to apply

If this sounds like your next role, click ‘apply now’, tell us why you’ve got what it takes, and attach a copy of your current CV.

Closing date: 10th July 2026
Interviews: To be confirmed

(Please note we reserve the right to close the vacancy early if we receive a large response.)

INDLOW

The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country.

Apply Now

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Customer Service Advisor