Duty manager Work, Jobs in Hemel Hempstead (with Salaries)

Consumer Duty Manager
Haven —Hemel Hempstead
- Part-time
- Hybrid work
- Analysis skills
- Financial services
- Leadership
- Employee discount
Quick apply
Duty Manager
Stoke Park Ltd —Slough
- Up to £52,000 a year
- Full-time
- Hotel
- Supervising experience
- Human resources
- Free parking
- Sick pay
Quick apply
11d
Senior Manager Operational Excellence
Zebra Technologies —Bourne End
- Full-time
- Management
- Master's degree
- Analysis skills
Head of Education, Skills and Work - Non-Operational
Ministry of Justice —Hemel Hempstead
- £50,001 - £60,001 a year
- Full-time
- Hybrid work
- English
- Education
- Presentation skills
- Annual leave
10d
Operational Support Grade - HMP The Mount (Prison Support Role)
Ministry of Justice —Hemel Hempstead
- £30,001 - £40,000 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Annual leave
- Employee assistance programme
Property Manager
Neil Douglas Block Management —Leighton Buzzard
- £30,000 - £42,000 a year
- Full-time
- Customer service
- Bachelor's degree
- Driving
Quick apply
Property Manager -Fulltime
Squire Estates —Hemel Hempstead
- £28,000 - £31,000 a year
- Full-time
- Customer service
- Administrative experience
- IT
Quick apply
5d
Sports Centre Duty Manager (Part Time)
St Albans School —St Albans
- £26,692 a year
- Part-time
- Customer service
- First Aid Certification
- In-person
- Free parking
- Gym membership
Quick apply
10d
Hospital Operating Theatre Stores and Supplies Manager
The Royal Buckinghamshire Hospital —Aylesbury
- From £40,000 a year
- Full-time
- Management
- Bachelor's degree
- In-person
- Employee discount
- Referral programme
Quick apply
Head of Campus Experience
Oaklands College —St Albans
- £50,404 - £55,083 a year
- Management
- Customer service
- Microsoft Office
- Annual leave
- Employee discount
4d
Area Operations Manager
Euro Car Parks —Aylesbury
- £39,000 a year
- Full-time
- Management
- Supervising experience
- Bachelor's degree
Quick apply
Duty Manager
Nuffield Health —St Albans
- Up to £29,972.33 a year
- Part-time
- Sales
- Communication skills
- Employee discount
- Gym membership
Deputy Manager (Children's Home)
Leverstock Childrens Care —Hemel Hempstead
- £43,120 - £46,880 a year
- 8 hour shift
- Childcare
- Management
- Supervising experience
- Free parking
- Store discount
Quick apply
Service Operations Manager - Hemel
Learnd —Hemel Hempstead
- Full-time
- Hybrid work
- Continuous improvement
- HVAC
- Communication skills
- Sick pay
Quick apply
Assistant Lounge Manager
No1 Lounges Ltd —Luton Airport
- £34,500 a year
- Full-time
- Management
- Customer service
- Team management
- Free parking
- Health & wellbeing programme
Quick apply
Senior Infrastructure Cluster Manager
Henkel —Hemel Hempstead
- Full-time
- Hybrid work
- Management
- English
- Travel
- Annual leave
- Flexible schedule
Quick apply
Manager, Technical Services
Warner Bros. Discovery —Leavesden Green
- Weekend availability
- Management
- Customer service
- Maintenance
Duty Manager
Leisure Solutions Community Trust —Aylesbury
- £27,000 a year
- Weekend availability
- Hybrid work
- Customer service
- Leadership
- Communication skills
- Employee assistance programme
Hotel - Duty Manager
Premier Inn —Dunstable
- Up to £13.86 an hour
- Part-time
- Hotel
- Organisational skills
- Leadership
- Employee discount
Quick apply
Department Manager
GXO Logistics —Milton Keynes
- Up to £35,984 a year
- Full-time
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
9d

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Consumer Duty Manager

Haven -
Hemel Hempstead

Quick apply

Job details

Permanent | Part-time | Full-time

Benefits

Employee discount

Qualifications

Complaint handling
Analysis skills
Financial services
Leadership
Communication skills

Full job description

Consumer Duty Manager

Hemel Hempstead (Hybrid – 3 days per week in office)

Permanent | Full Time

Competitive salary + benefits

About the role

Do you have a passion for doing right by customers and a sharp eye for regulatory detail? If so, we’d love to hear from you! Haven is looking for a Consumer Duty Manager to join our regulatory team in a newly created, high-impact role within our FCA-regulated lending business.

Reporting to our Regulatory Counsel, you’ll support our team across underwriting and customer resolution, taking ownership of our Consumer Duty framework and making sure fair customer outcomes are embedded at every stage of the customer journey. Working closely with senior stakeholders and key external partners, you’ll shape how we develop, evidence and continuously improve our Consumer Duty practices – providing strong governance, thoughtful challenge and clear insight that keeps us ahead of regulatory expectations while delivering brilliant experiences for our customers.

This is a fantastic opportunity for a regulatory or compliance professional who thrives on turning FCA principles into practical, meaningful change, enjoys leading and developing a team, and wants to make a real difference to customers in a fast-paced, regulated environment.

Your Opportunity

Act as Consumer Duty Champion, embedding principles and driving adherence across all workstreams
Maintain and evolve the Consumer Duty Dashboard, providing meaningful MI and outcome analysis
Prepare and deliver the annual Consumer Duty Report to the highest regulatory standards
Design and deliver Consumer Duty training to build awareness and capability across the business
Analyse portfolio performance against Consumer Duty outcomes, spotting risks and improvement opportunities
Review, update and maintain regulatory documentation, terms and conditions, and customer communications
Provide oversight and hands-on support on escalated complaints, ensuring fair and timely resolutions
Manage relationships with key external partners
Liaise with solicitors on litigation matters and sign off witness statements for court submission
Oversee the issuance of buy-back invoices to parks following repossession, surrender or contract termination

What we’d like you to bring

A strong understanding of Consumer Duty requirements and the FCA regulatory framework
Experience working in a regulated financial services environment
Proven experience of Consumer Duty implementation or oversight
Knowledge of the credit and lending lifecycle, including arrears, collections and recoveries
Familiarity with complaint handling regulations and DISP requirements
Experience producing regulatory reports and MI dashboards
Excellent written communication skills, with the ability to draft clear reports, policies and customer communications
Strong analytical skills and attention to detail
Confident stakeholder management, with the ability to influence and constructively challenge at all levels
Experience liaising with credit reference agencies or legal representatives
Exposure to litigation processes and preparation of legal documentation (desirable)
Leadership experience with a collaborative, continuous-improvement mindset

Why Haven?

You’ll be part of a forward-thinking, supportive community where ideas are valued, learning is encouraged, and the network you build will power memorable guest experiences for millions every year.

At Haven, we’re one great team, united by our passion for creating amazing experiences for our guests and our people. You’ll have access to training, mentoring, and opportunities to grow your career in a supportive, forward-thinking environment.

What’s In It For You?

25 Days Holiday + Bank Holidays + Holiday Buy Scheme
20% discount on both Haven and Warner Hotels holiday for you, family and friends
Comprehensive wellbeing support
Exclusive discounts with corporate partners
Exciting career pathways, including Learning and Development opportunities such as Apprenticeships and Degrees
Enhanced family friendly policies and pay (eligibility criteria applied)

Who are we?

We’re part of an award-winning Bourne Leisure family, which includes Haven & Warner Hotels. We have 9,000 fantastic team members and 39 beautiful seaside locations and our HQ based in Hemel Hempstead.

What’s it like to work with us?

Working with us is ultimately defined by our exceptional people and teams. At Haven, we take pride in our Breath of Fresh Air culture, which focuses on valuing and supporting every team member. We prioritise openness and transparency in our interactions allowing our team members to be their authentic selves.

We operate a hybrid working model, meaning 50% of your working week will be spent at the office, occasionally on Park, or at external events.

What can you expect during the recruitment process?

The interview process will be up to 3 stages and may contain a presentation or skills test, depending on the role. If you require any support or reasonable adjustments to help you perform at your best during this process, please let us know.

Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share.

We genuinely care about every candidate's experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying, please don't hesitate to reach out to us at [email protected].

What We Offer

Holiday allowance that rises with service, plus a ‘Holiday Buy Scheme’
Annual bonus
20% discount on both Haven and Warner Hotels holiday for you, family and friends
Comprehensive wellbeing support
Access to the Bourne Leisure corporate box at the O2 Arena ,London
Exclusive discounts with corporate partners
Exciting career pathways, including Learning and Development opportunities such as Apprenticeships and Degrees
Enhanced family friendly policies and pay (eligibility criteria applied)

How to Apply
We’re committed to fostering a diverse, equitable, and inclusive workplace, and we encourage applicants of all backgrounds to apply.
To get started, click apply now and answer a few quick questions, which should take 5 minutes. Once submitted, a member of our team will be in touch.

Quick apply

Refine Your Search

duty manager jobs in hemel hempstead

Consumer Duty Manager

Duty Manager

Senior Manager Operational Excellence

Head of Education, Skills and Work - Non-Operational

Operational Support Grade - HMP The Mount (Prison Support Role)

Property Manager

Property Manager -Fulltime

Sports Centre Duty Manager (Part Time)

Hospital Operating Theatre Stores and Supplies Manager

Head of Campus Experience

Area Operations Manager

Duty Manager

Deputy Manager (Children's Home)

Service Operations Manager - Hemel

Assistant Lounge Manager

Senior Infrastructure Cluster Manager

Manager, Technical Services

Duty Manager

Hotel - Duty Manager

Department Manager

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