Mentor Work, Jobs in Hemel Hempstead Town, Hrt (with Salaries)

Senior Technical Writer
Eckoh —Hemel Hempstead
- From £60,000 a year
- Full-time
- Hybrid work
- English
- Driving
- APIs
- Free parking
- Life insurance
Quick apply
Anthropic Fellows Program, AI Safety
Anthropic —London
- £2,310 - £4,300 a week
- Part-time
- Remote
- Maths
- Bachelor's degree
- APIs
- Flexible schedule
Volunteering Coordinator
The Hospice of St Francis —Berkhamsted
- £26,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
- Sick pay
Quick apply
Infrastructure Support Analyst
Sopra Steria —Hemel Hempstead
- £45,000 - £65,000 a year
- Management
- DevOps
- Analysis skills
- Annual leave
EMC Subject Matter Expert
BSI —Hemel Hempstead
- £45,000 - £55,000 a year
- Full-time
- Laboratory experience
- Analysis skills
- No degree
- Annual leave
- Flexible schedule
3d
Anthropic Fellows Program
Anthropic —London
- £2,310 - £4,300 a week
- Part-time
- Remote
- Master's degree
- Maths
- Bachelor's degree
- Flexible schedule
Education Mentor
SENse Learning - Milton Keynes —Milton Keynes
- £18 - £23 an hour
- Part-time
- Childcare
- In-person
- Teaching
- Flexible schedule
- Referral programme
SENDCO
Advantage Schools —Luton
- £35,813 - £48,563 a year
- Full-time
- Data analysis skills
- Mentoring
- Classroom experience
Quick apply
12d
Trainee Bus Driver
Arriva Kent Thameside Limited —Hemel Hempstead
- £14.50 - £20.19 an hour
- Overtime
- English
- Driving
- School
- Paid training
- Employee assistance programme
Quick apply
Multi-Lingual Learning Mentor
St. Francis’ College —Letchworth
- £19,827.60 a year
- Part-time
- Bilingual
- English
- In-person
- Free parking
- Store discount
Quick apply
7d
Junior Service Manager - Service Operations
Sopra Steria —Hemel Hempstead
- £36,000 - £45,000 a year
- Continuous improvement
- Travel
- IT
- Annual leave
Mentor (Mentored Pathways)
Inspired —London
- £30,000 a year
- Full-time
- Remote
- Communication skills
- School
- Teaching
Specialist Mental Health Mentor
UMO —London
- £25 an hour
- Bachelor's degree
- Communication skills
- Annual leave
- Employee assistance programme
Digital Manager
Equans —Hatfield
- £55,000 - £65,000 a year
- Full-time
- Microsoft Office
- Mentoring
- Organisational skills
- Annual leave
- Employee assistance programme
Specialist ASC Mentor
UMO —London
- £25 an hour
- University
- Bachelor's degree
- Communication skills
- Annual leave
- Employee assistance programme
Associate Director - Sports & Major Events
Steer —Hemel Hempstead
- Full-time
- Hybrid work
- Analysis skills
- Project management
- Travel
- Annual leave
- Employee assistance programme
Quick apply
Youth Mentor & Sports Activities Coach
The SJA Family Sports & Mentoring —South London
- £15 - £25 an hour
- Overtime
- Childcare
- Working with children
- Travel
- Free parking
Quick apply
13d
Evaluation Specialist: Associate / Associate Director
Steer —Hemel Hempstead
- Full-time
- Hybrid work
- Management
- No degree
- Contracts
- Annual leave
- Employee assistance programme
Quick apply
Anthropic Fellows Program, The Anthropic Institute (Economics & Policy)
Anthropic —London
- £2,310 - £4,300 a week
- Part-time
- Remote
- Maths
- Bachelor's degree
- APIs
- Flexible schedule
Senior Consultant
VFS SPV Ltd —London
- £55,000 - £75,000 a year
- Full-time
- Engineering
- English
- Master's degree
- Free parking
Quick apply

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Senior Technical Writer

Eckoh -
Hemel Hempstead

Quick apply

Job details

Full-time
From £60,000 a year

Benefits

Free parking
Casual dress
Cycle to work scheme
Free flu jabs
Company pension
Life insurance
Referral programme
On-site parking

Qualifications

Jira
Git
English
Confluence
Driving
B2B
Technical writing
APIs
SaaS
AI
Figma

Full job description

Eckoh is a market leader of Customer Engagement Security Solutions, supporting an international client base from our offices in the U.S. and the U.K. Eckoh is owned by Bridgepoint one of the world's leading private asset growth investors, with over $75 billion of assets under management.

As a PCI DSS Level 1 Service Provider, our products and expanding digital and conversational AI capabilities help enterprises protect sensitive data, improve customer experience, and modernise the way they operate. Our mission is to set the standard for secure interactions between consumers and the world’s leading brands. With a strong heritage in secure payments and an expanding portfolio of cloud native, omni-channel engagement solutions our vocation is simple: to make every customer interaction secure whether it is handled by a human agent or an AI agent, without ever compromising the customer experience.

Our large portfolio of clients, which includes many of the Fortune 250, come from a broad range of vertical markets including healthcare, retail, hospitality, financial services, and utilities.

The Role: Eckoh is hiring a Senior Technical Writer to establish and own the documentation function across our customer engagement security platform. You will define our documentation architecture, toolchain and standards from the ground up, then deliver across the full span of our content — developer and API documentation, customer-facing user guides, internal handover and enablement, and product descriptions that feed marketing and sales. You will also be a key component of ensuring that our documentation processes support the ‘docs-as-code’ paradigm emerging through AI enhanced software delivery to ensure we have accurate, structured, version-controlled documentation. This is a high-autonomy, founding role: you will decide how Eckoh communicates its products in writing, across the entire product portfolio.

Key Responsibilities:

Documentation ownership & delivery

Own and deliver documentation across the full portfolio.
Author developer and integration documentation, and API reference docs for our partner channels (CCaaS, CRM, PSP, SI) and customer technical teams.
Write and maintain clear customer-facing user guides across the portfolio
Provide clear in-product microcopy (UI text, tooltips) and use diagrams to make complex security and payment flows easy to understand
Create internal handover and enablement content for Support/NOC, Pre-Sales
Supply concise, accurate product descriptions to Product Marketing to underpin sales collateral
Migrate and rationalise existing content into a structured single source of truth
Deliver documentation alongside features and releases

Architecture, tooling & standards

Establish Eckoh’s documentation architecture, toolchain, content model and style guide from a blank canvas
Participate in build-versus-buy and platform selection across surfaces
Establish and apply a consistent English-language house style US English as the default for our primary market, with awareness of UK and international audiences
Structure content to serve both human readers and AI systems, treating documentation as a trusted source of truth for AI-powered tooling
Define standards, templates and review processes, and continuously integrate AI into the documentation workflow to improve quality and velocity

Collaboration & product integration

Partner with Product, Engineering, Customer Success, Support and Product Marketing to capture and validate content
Engage early in the product development lifecycle so documentation requirements are embedded from the outset
Advocate for the customer throughout — the right content, for the right user, at the right time focusing on what the customer needs, not what the system does

Measurement & growth

Measure documentation effectiveness — for example partner time-to-integrate, support-ticket deflection and coverage against release — and improve continuously
Prioritise ruthlessly across a broad remit, making informed trade-offs between short- and long-term needs
As the function matures, mentor contributors across the business and help shape the case for growing the team

Essential Sills & Experience:

5+ years of technical writing experience, including setting up or significantly evolving a documentation function in a B2B SaaS environment
Strong experience across both developer/API documentation and customer-facing product documentation
Experience markdown, and documentation generated from API specifications (OpenAPI / AsyncAPI)
Comfort producing in-product microcopy and working with diagrams and visual explanation
Experience with knowledge base tooling, developer / API portals
The judgement to prioritise across a broad remit and sequence work based on impact
Confidence building credibility with Product, Engineering, Customer Success and Product Marketing leaders
Excellent written English with deep editorial judgement, and the ability to maintain a consistent house style across US and international audiences
A portfolio of writing samples that communicate complex technical information clearly
An proven understanding of how AI tooling can enhance the role of the Technical Writer in producing, editing and managing content

Desirable:

A proven track record of selecting and implementing a documentation tool chain, not just operating within an existing one
Exposure to PCI DSS, payments, fintech or other regulated security domains
Experience documenting contact centre, CCaaS or conversational AI products
Experience with API documentation platforms (Fern, ReadMe, Mintlify, Redocly) and static site generators (Docusaurus)
Ability to read code in at least one programming language, and familiarity with JSON/YAML
Familiarity with Confluence, Jira, Figma, Miro
Experience with git-based workflows,
Familiarity with structuring content for AI consumption, docs-as-code experience, directly driving AI tools with documentation

Our culture:

Our values sit at the heart of the culture at Eckoh:

We encourage and support everyone to grow with Eckoh

We challenge, listen, and are open minded to change and suggestions from others

As trusted advisors, we use our knowledge to solve challenges and deliver the best for our clients

We take personal ownership to strive for excellence in whatever we do

We are welcoming, embrace diversity and respect each other in a spirit of true humanity

At Eckoh we value creativity, collaboration and innovation and look forward to welcoming a new team member who shares these values.

Join Us!

So, if you are an innovator and love to find creative solutions to challenges, are passionate about helping customers provide exceptional service then you should consider working here at Eckoh.

Pay: From £60,000.00 per year

Benefits:

Casual dress
Company pension
Cycle to work scheme
Free flu jabs
Free parking
Life insurance
On-site parking
Referral programme

Work Location: Hybrid remote in Hemel Hempstead HP3 9HN

Quick apply

Refine Your Search

mentor jobs in hemel hempstead town, hrt

Senior Technical Writer

Anthropic Fellows Program, AI Safety

Volunteering Coordinator

Infrastructure Support Analyst

EMC Subject Matter Expert

Anthropic Fellows Program

Education Mentor

SENDCO

Trainee Bus Driver

Multi-Lingual Learning Mentor

Junior Service Manager - Service Operations

Mentor (Mentored Pathways)

Specialist Mental Health Mentor

Digital Manager

Specialist ASC Mentor

Associate Director - Sports & Major Events

Youth Mentor & Sports Activities Coach

Evaluation Specialist: Associate / Associate Director

Anthropic Fellows Program, The Anthropic Institute (Economics & Policy)

Senior Consultant

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