Customer service representative Work, Jobs in Hemyock, Dev (with Salaries)

Customer Service Advisor
Bako group —Cullompton
- £23,504 a year
- Full-time
- Customer service
- Communication skills
- Employee assistance programme
- Employee discount
Customer Service and Admin Coordinator
Home Farm Holiday Centre —Williton
- £14 an hour
- Full-time
- Hospitality
- Sales
- Social media management
- Free parking
Quick apply
3d
Customer Service Advisor
EDF Energy —Exeter
- £27,019 a year
- Full-time
- Hospitality
- Customer service
- Microsoft Office
12d
Customer Service Advisor
Screwfix —Yeovil
- Up to £12.64 an hour
- Full-time
- Customer service
- Microsoft Office
- Employee discount
7d
Customer Service Advisor
SunbeltRentals —Bridgwater
- Customer service
- Computer literacy
- Microsoft Office
- Annual leave
Quick apply
Customer Service/Call Centre Advisor
Select Tech Group —Exeter
- £26,000 a year
- Full-time
- Hybrid work
- Customer service
- Organisational skills
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
8d
Customer Service
The White Horse Cafe —Sidmouth
- From £12.50 an hour
- Part-time
- Bilingual
- Customer service
- English
- Employee discount
Quick apply
7d
Part Time Hotel Night Guest Service Agent
The Royal Ashton —Taunton
- From £15 an hour
- Full-time
- Bilingual
- Hospitality
- Customer service
Quick apply
6d
Customer Service Advisor
Barclays —Exeter
- £26,700 a year
- Weekend availability
- Customer service
- Administrative experience
- Banking
- Life insurance
6d
Client Services Assistant
Stephens Scown —Exeter
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Office
- Annual leave
14h
Customer Services Advisor
Halfords —Taunton
- £11.05 - £12.91 an hour
- Part-time
- Sales
- Customer service
- Employee assistance programme
- Employee discount
Customer Service Assistant Bowling
Ocean —Exmouth
- Weekend availability
- Customer service
- Communication skills
- Employee assistance programme
- Employee discount
4d
Customer Service Advisor
NFU Mutual Agency —Crediton
- Full-time
- Free parking
4d
Customer Service Assistant
Southern Coop —Exeter
- £12.21 - £12.71 an hour
- Temporary
- Employee assistance programme
- Employee discount
One Stop - Customer Service Assistant
One Stop —Ottery Saint Mary
- £12.81 an hour
- Part-time
Customer Service Assistant - Part Time
Townsend Garage —Yeovil
- £12.71 an hour
- Part-time
- Bilingual
- Spanish
- Customer service
Quick apply
Customer Service Assistant
SHELL KENNFORD —Exeter
- £12.71 an hour
- Full-time
- Bilingual
- Microsoft Word
- Microsoft Outlook
- Free parking
Quick apply
Customer Care Advisor
Clinisupplies —Bridgwater
- Customer service
- Microsoft Office
- IT
Customer Service Team Leader
Paddy Power —Bridgwater
- From £13.25 an hour
- Part-time
- Employee discount
- Sick pay
Seasonal Customer Service Assistant
Bandai Namco Amusement Europe Head Office —Lympstone
- Temporary
- Customer service
- Resort
Quick apply

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Customer Service Advisor

Bako group
Cullompton

Apply Now

Job details

Full-time
£23,504 a year

Benefits

Cycle to work scheme
Company pension
Employee assistance programme
Employee discount

Qualifications

Customer service
Food industry
Communication skills

Full job description

Job Details

Customer Service Advisor

Hours - 40 Hours per week and a 1 hour unpaid break Monday - Friday

Salary - £23,504.00

A bit about BAKO Group....!

BAKO is a leading supplier of Bakery Products and Ingredients servicing customers throughout the United Kingdom. BAKO Ltd forms an integral part of the BAKO Group Ltd with revenues of £150m and over 350 employees. The Group is the largest bakery goods wholesaler in the UK with National coverage serviced via its depots in Preston, Devon, Wimbledon, Durham and Northern Ireland.

Launched over 60 years ago, BAKO offers the food industry an outstanding combination of competitive prices plus the exceptional customer service only a local company can provide. Today our customers enjoy the combined purchasing power, logistics and resources of one of the largest nationwide distributors to the food industry. From large pallet deliveries to products for the small & home baker, BAKO caters to all size of customer.

Purpose of Job

To ensure all sales opportunities are maximised with the maximum efficiency of all sales office activities. To ensure that all actions comply with the company's policies and procedures and to achieve the highest standards of customer care. Together with any other duties required the business may require.

Main Duties

Sales

Ensure all orders are processed in a timely fashion taking into consideration cut off times and that sales opportunities are maximised wherever possible through effective account management.
To ensure all new customer enquiries are dealt with in a professional manner and communicated to the relevant sales personnel with as much factual information as possible.
To ensure all existing customer enquiries are dealt with professionally and efficiently converting the enquiry to a live order where possible.
To encourage monthly promotions and new product launches
To raise credit notes accurately and efficiently.
Customer Care
Focus on the customer's requirements at all times to ensure maximum customer service excellence.
To liaise with other departments in order to achieve the customer's requirements
To report any areas of non-conformance to the relevant personnel and ensure effective use of quality incident reports.
To identify and handle all service or product complaints in accordance with procedures and closed out to the satisfaction of the customer within set timescales.
Report any obstacles to achieving customer service excellence to the Customer Service Manager or Commercial Manager.

Administration

To ensure all administrative requirements, procedures and policies are performed efficiently and accurately liaising with other departments where needed.
To ensure the working area including office, desks and kitchen are kept tidy and obstacle free at all times.

Communication

To ensure that there is a high level of awareness of the need for accurate and quality information and communication between all departments and
members of the qroup displavinq positive enthusiasm where necessary e.g. new products, promotions.
To ensure communication amongst you and your field sales executive is effective.
To report any ineffective communication to the customer service manager in articular where service levels are compromised.

Health & Safety

Promote and maintain a safe working environment by adhering to all company Health & Safety policies and procedures.
Take reasonable care of your own health and safety, as well as that of others who may be affected by your actions or omissions.
Promptly report any hazards, unsafe practices, incidents, or near misses to your line manager or the Health & Safety team.
Cooperate with management on all matters relating to health and safety, including attending mandatory training and following issued guidance or instructions.
Use equipment and personal protective equipment (PPE) properly and as instructed to minimise risk.
Participate in risk assessments and contribute to the identification and control of workplace hazards.
Support a culture of continuous improvement in workplace safety by actively engaging in health and safety initiatives and suggestions.

Job Requirements

Essentials

Ideally 2 years’ experience in a customer service call centre or retail environment
Experience in cross selling, introducing new lines and selling promotional products
Ability to work on own initiative
Excellent customer service skills
Excellent communication and interpersonal skills
Experience of working towards pre-defined KPI’s
be flexible
be a good team player

What We Offer

28 days holiday inclusive of bank holidays (pro rata)
Company Pension Scheme
Life Assurance cover
Employee Discount Scheme
Cycle to work Scheme
Employee Assistance Programme

How to Apply

To apply for this role, please click "Apply" button

Apply Now

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