Implementation lead Work, Jobs in Henfield, Wsx (with Salaries)

Sr.Dir,Patient Experience
Franciscan Children's —Brighton
- £140,649.60 - £225,024.80 a year
- Full-time
- Hybrid work
- Continuous improvement
- Team management
- Leadership
Outreach Team Leader
Change Grow Live —West Sussex
- £36,101.10 - £38,114.53 a year
- Travel
- Leadership
- Annual leave
- Employee discount
Account Manager
Artemis Marketing —Hassocks
- £28,000 - £34,000 a year
- Full-time
- Hybrid work
- Computer literacy
- Business development
- Travel
- Free parking
- Annual leave
Quick apply
10d
Wellbeing and Engagement Officer (Part-Time)
Study Group —Brighton
- £21,216 a year
- Part-time
- Bachelor's degree
- No degree
- Front desk
Quick apply
3d
English, Maths & Digital Skills Manager
The Opportunity Provider —Shoreham by Sea
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- Data analysis skills
- Maths
- Team management
- Life insurance
- Sick pay
Quick apply
Deputy Registered Manager
Hilgay Care Home —Burgess Hill
- £38,000 - £40,000 a year
- Full-time
- Medication administration
- Supervising experience
- Team management
Quick apply
9d
Implementation Lead
Collins Aerospace —Crawley
- Full-time
- PMP
- Engineering
- Bachelor's degree
- Annual leave
- Employee assistance programme
Production Manager
Dellner Polymer Solutions —Littlehampton
- £45,000 - £55,000 a year
- Full-time
- Continuous improvement
- In-person
- Training & development
- Health & wellbeing programme
- Life insurance
Quick apply
13d
MI Systems and Reporting Manager
Plumpton College —Lewes
- Up to £48,600 a year
- Data analysis skills
- Analysis skills
- Team management
- Free parking
- Annual leave
Strategic Employee Relations Business Partner
Civil Aviation Authority —Gatwick Airport
- £75,000 - £80,000 a year
- Full-time
- Analysis skills
- Presentation skills
- Continuous improvement
Independent Maternity Review Project Manager
University Hospitals Sussex NHS Foundation Trust —Worthing
- £49,387 - £56,515 a year
- Full-time
- Continuous improvement
Quick apply
Senior Business Operations Manager
Unity Technologies Canada Company —Brighton
- £109,800 - £168,500 a year
- English
- AI
- Analytics
- Annual leave
- Employee assistance programme
14h
Revenue and Insights Manager
Worthing Theatres and Museum —Selden
- £26,702 - £28,334 a year
- Full-time
- Data analysis skills
- Analysis skills
- In-person
- Health & wellbeing programme
- Employee discount
Quick apply
6d
Digital Workplace Lead
MPB —Brighton
- Hybrid work
- Google Suite
- APIs
- AI
- Annual leave
- Employee assistance programme
Quick apply
Senior Project Manager EMEA
Planon —Brighton
- £64,356 - £74,016 a year
- Hybrid work
- English
Complaint Investigations Manager
University Hospitals Sussex NHS Foundation Trust —Brighton
- £39,959 - £48,117 a year
- Full-time
- English
- Conflict management
- Agile
Quick apply
2d
Engagement and Support Officer
Sussex Partnership NHS Foundation Trust —Worthing
- £28,392 - £31,157 a year
- Part-time
10d
Lead Consultant
Planon —Brighton
- £43,092 - £66,072 a year
- Hybrid work
- English
- Mentoring
11d
Senior Quality Compliance Specialist
Thermo Fisher Scientific —Horsham
- Full-time
- Continuous improvement
- In-person
- Communication skills
CRM Project Manager
Cats Protection —Haywards Heath
- Up to £56,655.95 a year
- Full-time
- CRM software
- Annual leave
11d

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Sr.Dir,Patient Experience

Franciscan Children's -
Brighton

Apply Now

Job details

Full-time
£140,649.60 - £225,024.80 a year

Qualifications

Operations management
Stakeholder collaboration
Coaching
Patient advocacy
Internal department liaison
Budget planning
Continuous improvement
Continuous improvement cycles oversight
Team management
Healthcare service transformation
Operational strategy development
Change leadership
Patient-centred care
Multidisciplinary collaboration
Financial management
Leadership

Full job description

85917BR

Operations

Job Posting Description

The Senior Director of Patient Experience is responsible for establishing and leading the organization's enterprise-wide patient and family experience strategy. This role serves as a strategic leader and change agent, partnering with executive leadership, clinical and operational teams, patients, families, and community stakeholders to advance a culture of exceptional service, compassion, engagement, and patient-centered care.

The Senior Director oversees the development, implementation, and evaluation of programs, initiatives, and organizational standards that improve patient, family, and caregiver experiences across all care settings. The role is accountable for driving measurable improvements in patient experience outcomes, fostering a culture of service excellence, and ensuring that the voice of the patient and family is integrated into organizational decision-making.

Reporting to the Chief Nursing Officer, SVP Patient Care Operations, the Senior Director provides enterprise leadership and collaborates across departments, service lines, and affiliate organizations to ensure a consistent and exceptional experience for patients and families.

Duties Notice

The statements below describe the essential duties of the person or persons assigned to this job. They are not intended as an exhaustive list of all job duties and responsibilities.
In the event of a public health emergency, you may be asked to assume additional duties in other areas of the organization if needed.

Strategic Leadership
- Develop and execute comprehensive, hospital-wide patient experience strategy, aligned with organizational mission, values, and quality goals.
- Build outpatient/staff experience, and volunteer services programs from the ground up.
- Serve as the organization’s subject matter expert for patient- and family-centered care practices across departments.
- Lead the development of long-term goals, performance measures, and initiatives designed to improve patient experience outcomes.
- Provide direct leadership, supervision, and professional development for patient experience–related staff and programs, fostering accountability, collaboration, and continuous improvement.
- Patient & Family Engagement
  - Direct the design, implement, and evaluation of patient experience initiatives across inpatient, outpatient, and community-based programs.
  - Ensure alignment of patient experience efforts across clinical, operational, and support departments.
Measurement & Improvement
- Oversee patient experience measurement frameworks including surveys (e.g., HCAHPS or pediatric equivalents), real-time feedback tools, and qualitative insights.
- Lead performance improvement teams and collaborate with quality, safety, and clinical leaders to ensure action planning and follow-through
- Leadership and Organizational Development
  - Build and lead a high-performing patient experience team focused on innovation, collaboration, and continuous improvement.
  - Promote organizational accountability for service excellence through education, coaching, and leadership development.
- Collaboration & Influence
- Serve as a strategic partner to departments such as Quality, Safety, Nursing, Social Work, Child Life, Spiritual Care and Diversity, Equity & Inclusion to integrate experience-enhancing best practices.

Status

Full-Time

Regular, Temporary, Per Diem

Regular

Standard Hours per Week

Pay Range

$140649.60-$225024.80 Annual

Office/Site Location

Brighton

Job Posting Category

Administration, Management

Remote Eligibility

Part Remote/Hybrid

Apply Now

Refine Your Search

implementation lead jobs in henfield, wsx

Sr.Dir,Patient Experience

Outreach Team Leader

Account Manager

Wellbeing and Engagement Officer (Part-Time)

English, Maths & Digital Skills Manager

Deputy Registered Manager

Implementation Lead

Production Manager

MI Systems and Reporting Manager

Strategic Employee Relations Business Partner

Independent Maternity Review Project Manager

Senior Business Operations Manager

Revenue and Insights Manager

Digital Workplace Lead

Senior Project Manager EMEA

Complaint Investigations Manager

Engagement and Support Officer

Lead Consultant

Senior Quality Compliance Specialist

CRM Project Manager

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