Customer service team lead nights Work, Jobs in Hexham, Nbl (with Salaries)

Customer Service Team Lead Nights
Xplor —Newcastle upon Tyne
- Full-time
- Hybrid work
- Training & development
Quick apply
5d
Customer Success Lead
One Utility Bill —Newcastle upon Tyne
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- Team management
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Operations Manager - Night Time Economy, North East
T3 Security Limited —Newcastle upon Tyne
- Weekend availability
- Hybrid work
- Microsoft Word
- Team management
- Travel
Quick apply
2d
Assistant Manager
Caffe Nero Hexham —Hexham
- £12.91 - £13.06 an hour
- Full-time
- Customer service
- Supervising experience
- Team management
- Employee discount
- Referral programme
11d
Urban Outfitters Receiver - Newcastle, UK
Urban Outfitters —Newcastle upon Tyne
- Part-time
- Customer service
- Merchandising
- Training & development
- Annual leave
- Employee assistance programme
3d
Night Operations Supervisor
Unite Students —Newcastle upon Tyne
- £35,255 a year
- Night shift
- Hospitality
- Supervising experience
- Team management
- Annual leave
- Employee assistance programme
Warehouse - Operative Nights
Evri —Tyneside
- £13.70 - £20.55 an hour
- Overtime
- Annual leave
4d
Warehouse Section Leader Nights
Delifresh Ltd —Cramlington
- From £31,856.55 a year
- Full-time
- Continuous improvement
- Training & development
- Leadership
- Free parking
- Employee assistance programme
Quick apply
Senior Buyer
OpenWorks Engineering —Prudhoe
- From £40,000 a year
- Continuous improvement
- Travel
- Communication skills
Quick apply
Cluster Reservations Agent
Hilton —Newcastle upon Tyne
- £12.90 an hour
- Full-time
- Hotel
- Employee stock purchase plan
- Annual leave
Front Office Manager
KE Hotels (Newcastle) —Newcastle upon Tyne
- Weekend availability
- Hotel
- Team management
- Front desk
Quick apply
5d
G7 Project Delivery Roles
Department for Environment, Food and Rural Affairs —Newcastle upon Tyne
- £56,375 - £69,105 a year
- Part-time
- Presentation skills
- Budgeting
- Annual leave
- Sick pay
10d
General Manager
Times Square Leisure Ltd —Newcastle upon Tyne
- £40,000 - £43,000 a year
- Weekend availability
- Bar
- Organisational skills
- In-person
Quick apply
8d
Jo Malone London - Fenwick Newcastle - Assistant Manger Maternity Cover
Estee Lauder —Newcastle upon Tyne
- Weekend availability
- Customer service
- Microsoft Office
- Supervising experience
Counter Manager - Newcastle
Benefit Cosmetics UK —Newcastle upon Tyne
- Weekend availability
- Customer service
- Retail management
- Annual leave
- Referral programme
Newcastle Trade Activation Executive
Jubel —Newcastle upon Tyne
- £30,000 a year
- Weekend availability
- Bar
- Public speaking
- Presentation skills
Production Engineer
OpenWorks Engineering —Prudhoe
- Full-time
- Computer literacy
- Engineering
- Electrical experience
Quick apply
Engineering Maintenance Manager - Stockton-on-Tees, UK, RME
Amazon UK Services Ltd. —Newcastle upon Tyne
- Full-time
- English
- Programmable logic controllers
- Team management
Newcastle Assistant Store Manager
Finisterre —Newcastle upon Tyne
- £29,536 a year
- Full-time
- Customer service
- Training & development
- Retail management
- Employee assistance programme
- Employee discount
Quick apply
Newcastle Store Manager
Finisterre —Newcastle upon Tyne
- £31,616 - £32,500 a year
- Full-time
- Customer service
- Training & development
- Retail management
- Employee assistance programme
- Employee discount
Quick apply

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customer service team lead nights jobs near hexham, nbl

Customer Service Team Lead Nights

Xplor -
Newcastle upon Tyne

Quick apply

Job details

Full-time
5 days ago

Benefits

Employee mentoring programme

Qualifications

Stakeholder liaison
Mentoring junior staff
Internal department liaison
Performance management
Management reporting
Customer support
Professional development mentoring
Customer interaction
Training & development
Team motivation leadership

Full job description

Company Description

About Us:

At Xplor, we believe that helping people make the most of each day is the most rewarding way to spend ours.

We give small and medium-sized businesses cloud-based, intuitive technology solutions that enable them to manage all the hassles of running and growing a business, so business owners can get back to doing what they love.

We are unified by our purpose of helping people to succees. So, when you become part of our team, you also become part of the personal connection that strengthens the relationship people have with Xplor products.

About the opportunity

Our support team is critical to our success as a global business, and we strive to be role models for our customers. They are the first point of contact for our consumers and the voice of our trusted brand.

We're seeking a Customer Service Team Lead in Newcastle who is looking to take the next step in their career at Xplor.

Reporting to the Senior Manager, Customer Service, you'll be responsible for leading a regional team of Contact Support Advisors. You will provide leadership, management, and guidance, while effectively delegating and aligning core work to the team, overseeing their performance, and supporting individual and team development.

Job Description

Some of your responsibilities include:

Provide assistance, support and coaching to Contact Support Advisors
Be an escalation point for concerns raised by Advisors and consumers
Contribute to the flow of internal communications to your teams from all internal departments
Provide supervision and support to ensure all company standards and policies are adhered to and maintained
Set goals for team members as required to support annual performance assessments
Provide a support infrastructure to improve the quality of performance and improve the consumer experience
Responsible for the management of team key performance indicators (KPIs), overseeing performance management, and reporting on team performance.
Conduct call quality reviews with team members, providing feedback to ensure continuous improvement of consumer services, being aware of trends and escalating where required
Responsible for team delivery of ‘voice of the consumer’ to obtain and reflect consumer levels of satisfaction
Remain up to date with relevant Data Protection Act/s and procedures, ensuring the team adhere to company procedures.
To ensure robust onboarding and offboarding processes are completed to support your team’s employee experience.

Qualifications

What would make me a good candidate?

This role is for someone who is motivated by helping others and wants to bring out the best in our Customer Support team.

Required qualifications for this role:

Proficient ability to prioritise and manage workload effectively, for self and a team, to meet specified deadlines and performance metrics
Previous background in a Call Centre Operations
Demonstrable and effective people management skills, with a track record of professionally developing others
Able to create and maintain strong working relationships with consumers, customers, external suppliers and internal colleagues
Demonstrable experience in a consumer services or credit control role and environment
Effective at identifying problems and providing appropriate solutions
Ability to lead and motivate a team in exceptional consumer service and delivery
Proactive, self-motivated learner with a strong drive to achieve personal goals
You’re a true team player who is willing to support outside of your normal day to day
You align with our four core values and you’re simply a good human

Additional Information

Values and Life at Xplor

Our five core values guide us from how we hire and recognise our team members to how we interact with our customers day to day:

Find a better way
Do the right thing
Say it straight
Win together
Own the outcome

If these values sound like you, and describe people you want to work with, you will thrive at Xplor.

As an Xplorer, you will be part of a global network of talented colleagues who will support your success. We look for commonalities and shared passions and give people the tools they need to deliver great work and grow at speed.

Some of our perks and benefits are:

Paid Parental Leave benefit programs
#GiveBackDays/Commitment to social impact – 3 extra days off to volunteer and give back to your local community
Ongoing dedication to Diversity & Inclusion initiatives such as D&I Council, Global Mentorship Program
Access to free mental health support
Flexible working arrangements

Ready to apply?

To start your application, please submit your resume, and we will be in touch as soon as we can. Please include the word "moonshot" at the top of your message to the Hiring Manager so that we know you took the time to read our job ad.

We understand that diverse candidates have diverse needs. We welcome you to inform us of any additional needs related to completing your job application or participating in the interview process, via [email protected].

More about us

More than 130,000 businesses in 72+ countries rely on Xplor to run their day and get paid, processing over $47 billion in payments annually. Our connected ecosystem helps operators spend less time managing complexity and more time delivering the experiences that matter most.

Xplor is backed by world-class investors Advent International, Battery Ventures, and Silver Lake.

Good to know

To be considered for employment, you must be legally authorised to work in the location (country) you're applying for. Xplor does not sponsor visas, either at the time of hire or at any later time.

We kindly ask you to apply through our careers portal or external job boards only. Please don't send your application via email.

To learn more about us and our products, please visit xplor.com/careers/.

We also invite you to check out our Candidate FAQs for more information about our recruitment process xplor.com/recruitment-faqs/.

EEO and Artificial Intelligence

We believe in transparent hiring. We use an applicant tracking system that includes artificial intelligence enabled features to assist with the screening and assessment of job applications, such as candidate scoring or ranking. These tools support our recruitment process, but all hiring decisions are made by our recruitment team following human review. We do not rely on artificial intelligence to make final hiring decisions. Find our Candidate AI Usage guidelines here.

Xplor is dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community.

We make it a priority to respond to every applicant.

Quick apply

Refine Your Search

customer service team lead nights jobs in hexham, nbl

Customer Service Team Lead Nights

Customer Success Lead

Operations Manager - Night Time Economy, North East

Assistant Manager

Urban Outfitters Receiver - Newcastle, UK

Night Operations Supervisor

Warehouse - Operative Nights

Warehouse Section Leader Nights

Senior Buyer

Cluster Reservations Agent

Front Office Manager

G7 Project Delivery Roles

General Manager

Jo Malone London - Fenwick Newcastle - Assistant Manger Maternity Cover

Counter Manager - Newcastle

Newcastle Trade Activation Executive

Production Engineer

Engineering Maintenance Manager - Stockton-on-Tees, UK, RME

Newcastle Assistant Store Manager

Newcastle Store Manager

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