Support officer Work, Jobs in Heybridge, Ess (with Salaries)

Contact Centre Officer (Headquarters, Chelmsford)
Essex Police and Kent Police —Chelmsford
- £27,204 - £29,859 a year
- Full-time
- Customer service
Prisoner Custody Officer
Serco Plc —Chelmsford
- £27,220 - £30,172 a year
- Full-time
- IT
- Communication skills
- Paid training
- Employee assistance programme
Information Officer (Headquarters, Chelmsford)
Essex Police and Kent Police —Chelmsford
- From £30,333 a year
- Full-time
- Microsoft Word
4d
Support Worker for Homeless Services
CHESS Homeless —Chelmsford
- £26,500 - £27,474 a year
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Health & wellbeing programme
Quick apply
9d
Technical Support Officer (Building Control)
Civic Recruitment Limited —Maldon
- £23.05 an hour
- Full-time
- Hybrid work
- Customer service
- Administrative experience
- IT
Quick apply
3d
HR Support Officer
Braintree District Council —Braintree
- £31,284 - £35,721 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Office
- Human resources
- Employee discount
13d
Central Processing Assistant (Purchase Ledger Clerk)
Diocese of Chelmsford Vine Schools Trust —Chelmsford
- £26,824 a year
- Full-time
- Hybrid work
- Organisational skills
- In-person
- Communication skills
- Annual leave
- Sick pay
Quick apply
3d
Housing Regulatory Officer
Chelmsford City Council —Chelmsford
- £33,510 - £36,429 a year
- Full-time
- Analysis skills
- Organisational skills
- Communication skills
Schools & Colleges Engagement Officer (HE Recruitment)
Anglia Ruskin University —Chelmsford
- £31,236 - £36,636 a year
- Full-time
- University
- Travel
- Communication skills
- Relocation assistance
9d
Qualified Probation Officer - North Essex - East of England
HM Prison & Probation Service —Chelmsford
- £30,001 - £50,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Bachelor's degree
- Annual leave
- Employee discount
HR People Partner
Breen & Associates - Results Through People —Bishop's Stortford
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- Management
- English
- Master's degree
- Free parking
- Sick pay
Quick apply
5d
Mobile Estates and Facilities Support Officer
Provide CIC —Maldon
- £25,272 a year
- Part-time
- Nursing home
9d
Prisoner Escort & Custody Driver
Serco Plc —Colchester
- £2,400 - £31,063 a year
- Overtime
- IT
- Communication skills
- Paid training
- Employee assistance programme
Crown Court Clerk
HM Courts and Tribunals Service —Writtle
- £29,303 - £31,061 a year
- Full-time
- Presentation skills
- Travel
- Organisational skills
- Annual leave
13d
Service Administration Officer
Creative Support —Witham
- £14 an hour
- Part-time
- Microsoft Excel
- Microsoft Outlook
- Annual leave
3d
Specials Training and Development Officer (Essex Police College)
Essex Police and Kent Police —Chelmsford
- £33,603 a year
- Part-time
- Microsoft Word
- Public speaking
- Organisational skills
- Annual leave
- Employee discount
11d
Human Resources and Payroll Officer
J W Suckling Transport Ltd —Basildon
- From £35,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Administrative experience
Quick apply
5d
Early Years Compliance Officer
Banana Moon Day Nurseries —Chelmsford
- £40,000 - £42,000 a year
- Full-time
- Hybrid work
- Travel
- Annual leave
- Employee discount
Quick apply
Safety & Compliance Officer
JMC Aviation —Stansted Airport
- £350 a day
- Monday to Friday
- Computer literacy
- Maintenance
- English
Project Officer
Maldon and District CVS —Maldon
- £14.70 an hour
- Part-time
- Hybrid work
- Microsoft Office
- In-person
Quick apply
1d

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Contact Centre Officer (Headquarters, Chelmsford)

Essex Police and Kent Police -
Chelmsford

Apply Now

Job details

Full-time
£27,204 - £29,859 a year

Qualifications

Driving Licence
Customer service
GCSE

Full job description

Contact Centre Officer

Full time opportunities (average of 37 hours per week), working a rotating shift pattern of 6 on 4 off (2 early's, 2 lates and 2 nights), covering a 24 hour period 7 days a week, based in Chelmsford. Initial training may be based in Chigwell or Chelmsford. Please note that public transport does not serve Chigwell site, therefore you must have access to your own transportation. Transport provision/support may be available if required.

The salary for this role is £27,204 to £29,859 per annum exclusive of shift and weekend working allowance, (up to £32,644 to £35,830 per year inclusive of 20% shift allowance, when the full range of shift patterns are worked), this role will still operate on a rotating shift pattern covering a 24/7 period 365 days per year.

About the role

Be the first point of contact for emergency and non-emergency contact to the police service, both from members of the public and partner agencies. Receive and critically assess all types of contacts including 999, 101 telephone calls, and other types of contacts, online or in person, maintaining high levels of customer service, manage customer expectations and meet national and organisational service level agreements and take appropriate response action.

What will you be doing?

Identify the purpose and nature of each contact by eliciting relevant and sufficient information to enable an accurate and timely assessment of appropriate means of resolution.
Assess Threat, Harm, and Risk, and identify the appropriate action to resolve or determine the appropriate agency, deployment grading, and priority of contacts.
Manage customer expectations regarding the service that can be provided by giving advice and taking appropriate action.
Maintain accurate records of relevant information using appropriate systems to ensure an audit trail and to measure and improve performance.

What qualifications and experience do you need?

GCSE in English at grade C or above, or equivalent qualification.
Previous experience of working within a call centre or customer service environment.
Excellent verbal and written communications skills are essential in order to communicate with those contacting the police, deal assertively and courteously with all enquires whilst managing expectations.
The ability to learn and use a variety of computer based systems as the post holder will be required to become proficient in the use of Essex Police systems including command and control, crime recording and intelligence, as well as national police databases.
Ability to work flexibly on a shift pattern that covers working 24 hours a day, all year round.
To be able to work effectively as part of a team without supervision.

Note for potential candidates:-

Location of the role is based at Essex Police HQ, Chelmsford. or Great Dunmow, Essex. If you do not have a driving licence, we recommend checking public transport to ensure you are able to attend all shifts, as public transport is very limited early morning and late nights.

Please note: Training may be held at different police premises within Essex, so you must be prepared to attend different locations. We have a fall back location based at Great Dunmow and Chigwell that is used occasionally, you will need to ensure that you are able to attend all locations and when required, dependent on operational requirements..

To view the full job description, please click here.

All of our posts require a level of vetting and security clearance. During the recruitment process you will be sent vetting information forms to complete.

Essex Police welcomes applications regardless of age, disability, marital status (including civil partnerships), pregnancy or maternity, race, religion or belief, sexual orientation, transgender, sex (or gender), employment status.

Please let us know if you require extra support at any stage of the application process, or for further information regarding this position, please email us at [email protected] stating ‘Application Support and Adjustments’ in the title of your email. Alternatively, you can call us on 01245 452833. Where appropriate we will make adjustments to the selection process, working arrangements and/or the working environment provided it is reasonable in all the circumstances to do so.

This post is open to British Citizens, members of the EC or other states in the European Economic Area. If you are a Commonwealth citizen or a foreign national, you must be a resident in the UK free of restrictions and with indefinite leave to remain in the UK. All applications must have lived in the UK continuously for the past three years.

Essex Police is an equal opportunities employer. Communications may be recorded for monitoring purposes.

Apply Now

Refine Your Search

support officer jobs in heybridge, ess

Contact Centre Officer (Headquarters, Chelmsford)

Prisoner Custody Officer

Information Officer (Headquarters, Chelmsford)

Support Worker for Homeless Services

Technical Support Officer (Building Control)

HR Support Officer

Central Processing Assistant (Purchase Ledger Clerk)

Housing Regulatory Officer

Schools & Colleges Engagement Officer (HE Recruitment)

Qualified Probation Officer - North Essex - East of England

HR People Partner

Mobile Estates and Facilities Support Officer

Prisoner Escort & Custody Driver

Crown Court Clerk

Service Administration Officer

Specials Training and Development Officer (Essex Police College)

Human Resources and Payroll Officer

Early Years Compliance Officer

Safety & Compliance Officer

Project Officer

I want to receive the latest job alerts for support officer in heybridge, ess

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