Front office manager Work, Jobs in Heysham, Lan (with Salaries)

Front Office Manager
The Grange Hotel —Grange-over-Sands
- £32,000 - £35,000 a year
- Weekend availability
- English
- Hotel
- Team management
- Free parking
- Employee discount
Quick apply
2d
Reception Manager
Blackpool Football Club —Blackpool
- Full-time
- Administrative experience
- Supervising experience
- Human resources
- Free parking
Quick apply
11d
RECEPTIONIST/BUSINESS SUPPORT OFFICER
Lancashire County Council —Garstang
- £20,788 - £28,142 a year
- Part-time
- Administrative experience
- Front desk
- Communication skills
Front Desk Associate
WeWork —Dalton in Furness
- Full-time
- Bar
- Computer literacy
- Front desk
7d
Business Support Officer
Lancashire County Council —South Ribble
- £25,949 - £25,989 a year
- Full-time
- Databases
- Front desk
- Cash handling
- Annual leave
8d
Chef Manager
BaxterStorey UK —Newby Bridge
- £38,000 a year
- Full-time
- Cooking
- Team management
- Recruiting
- Employee assistance programme
- Employee discount
Quick apply
Front Office Manager
Stanley House Hotel and Spa —Blackburn
- £31,212 a year
- Full-time
- Hotel
- Team management
- Front desk
- Annual leave
- Employee assistance programme
Quick apply

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Front Office Manager

The Grange Hotel
Grange-over-Sands

Quick apply

Job details

Permanent | Full-time
£32,000 - £35,000 a year
2 days ago

Benefits

Free parking
On-site gym
Discounted or free food
Employee discount
Sick pay
On-site parking

Qualifications

Guest check-in and check-out
Driving Licence
Front of house supervision
Hotel and accommodations experience
Financial reconciliation support
Arranging restaurant reservations
Internal department liaison
English
Housekeeping coordination
Team management
Front desk
Leadership
Communication skills
Hotel front office operations
Hospitality management
Rota coordination

Full job description

About the Role

We are looking for a warm, professional and guest-centred Hotel Front Office Manager to lead the Front Office team at our quality 4-star hotel in the South Lakes, Cumbria.

This is a key leadership role within the hotel, responsible for delivering an exceptional guest journey from the first enquiry through to booking, pre-arrival, stay and departure. You will lead a Front Office team of up to five people, support revenue and occupancy through excellent reservations handling and upselling, and work closely with Central Reservations, Revenue, Commercial, Food & Beverage, Spa and Housekeeping colleagues.

You will also act as Duty Manager as part of the hotel management rota and provide Housekeeping oversight when covering for the Housekeeping Supervisor. The ideal candidate will be a confident, organised and hands-on hospitality leader who takes pride in high standards, calm service and a positive team culture.

Key Responsibilities

Front Office Leadership and Guest Experience

· Lead, support and develop the Front Office team, ensuring a warm, efficient and professional welcome for every guest.

· Oversee the full guest journey, including enquiries, bookings, pre-arrival communication, check-in, check-out, billing, guest communication and complaint resolution.

· Maintain a calm, organised and professional front office environment that reflects the standards of a quality 4-star hotel.

· Embed and maintain Standard Operating Procedures across Front Office.

· Liaise daily with Housekeeping to support smooth room readiness and guest service.

· Prepare rotas and manage payroll in line with budget.

· Support recruitment, retention, training and performance management within the team.

· Take responsibility for business reconciliation and related financial reporting.

Bookings, Reservations and Revenue

· Oversee and drive resident and non-resident food and beverage bookings, ensuring strong table utilisation and clear communication with the restaurant team.

· Oversee and drive spa bookings, working closely with the spa team to maximise treatment occupancy and guest satisfaction.

· Ensure the Front Office team contributes to revenue goals through upselling, accurate booking handling and proactive guest engagement.

· Support Groups and Events administration where required.

Duty Management and Cross-Department Support

· Act as Duty Manager as part of the hotel management rota.

· Respond confidently and professionally to guest issues, operational challenges and unexpected situations.

· Maintain a safe working environment and follow hotel procedures.

· Oversee the Housekeeping team when covering for the Housekeeping Supervisor.

· Build strong working relationships across departments and lead by example in behaviour, communication and guest interaction.

What We’re Looking For

· Previous experience in a Front Office leadership role within a quality hotel environment.

· A warm, confident and guest-centred leadership style.

· Excellent communication, organisation and problem-solving skills.

· Knowledge of hotel PMS systems, reservations processes and revenue awareness.

· Ability to remain calm, professional and solutions-focused in a fast-paced hospitality environment.

· Experience supporting team training, coaching, performance and service standards.

· Flexibility to work shifts, weekends, evenings and public holidays as required.

· Fluent English is required.

· A driving licence is preferred.

About You

· Naturally welcoming, polished and professional.

· Proactive, organised and able to take ownership of the guest journey.

· Detail-oriented, with pride in maintaining high standards.

· A positive influencer who builds strong relationships across departments.

· A team-focused leader who inspires confidence, trust and pride in service.

Benefits

· Employee discounts

· Uniform provided

· Free parking

· On-site gym

Job Details

· Job title: Hotel Front Office Manager

· Department: Front Office

· Reports to: General Manager

· Salary: Up to 35k depending on experience (45 hours per week)

· Hours: 45 hours per week

Pay: £32,000.00-£35,000.00 per year

Benefits:

Discounted or free food
Employee discount
Free parking
On-site gym
On-site parking
Sick pay

Work Location: In person

Quick apply

Refine Your Search

front office manager jobs in heysham, lan

Front Office Manager

Reception Manager

RECEPTIONIST/BUSINESS SUPPORT OFFICER

Front Desk Associate

Business Support Officer

Chef Manager

Front Office Manager

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