Head of customer service Work, Jobs in Heywood, Gtm (with Salaries)

Head of People (Bury Head Office, with regular travel to Preston and Oswestry)
Dunsters Farm —Bury
- Monday to Friday
- Management
- Travel
- Human resources
- Free parking
- Health & wellbeing programme
Quick apply
12d
Head of Building Services & Facilities
JDSPORTS —Bury
- Full-time
- Hybrid work
- Microsoft Office
- Project management
- Organisational skills
- Employee discount
Quick apply
New Partner Experience Team Lead - Belgium Market (12 months FTC) - Dutch Speaking
Deliveroo —Manchester
- Full-time
- Hybrid work
- Management
- Customer service
- English
Talent Acquisition Partner
TVS Supply Chain Solutions —Chorley
- Full-time
- Hybrid work
- Sales
- Project management
- Bachelor's degree
- Health & wellbeing programme
- Work from home
Quick apply
General Manager - Irish Live Music Pub & Restaurant - Dirty O'Sullivans
FAC251 Ltd —Manchester
- From £40,000 a year
- Full-time
- Hospitality
- Management
- In-person
- Employee discount
Quick apply
5d
Recruitment & HR Assistant
The Fragrance Shop —Manchester
- Microsoft Powerpoint
- Human resources
- IT
- Free parking
- Work from home
12d
Customer Service Operator
Europa Worldwide Group —Salford Quays
- £28,931 - £32,403 a year
- Full-time
- Sales
- Customer service
- Administrative experience
- Free parking
- Annual leave
Quick apply
New Partner Experience Team Lead - Belgium Market (12 months FTC)
Deliveroo —Manchester
- Full-time
- Hybrid work
- Management
- Customer service
Senior Customer Resolution Officer
Your Housing Group —Warrington
- £34,000 - £36,000 a year
- Full-time
- Remote
- Management
- Communication skills
- School
- Annual leave
- Employee discount
Quick apply
11d
Fire Risk Assessment Validator
Walker Fire and Security —Preston
- £20,000 - £25,000 a year
- Part-time
- Hybrid work
- English
- Mentoring
- Organisational skills
- Referral programme
Quick apply
6d
Duty Operations Manager
Edu-Lettings UK Ltd —Bolton
- £26,000 - £30,000 a year
- Weekend availability
- Hospitality
- Management
- Customer service
- Free parking
- Health & wellbeing programme
Quick apply
11d
Customer Service Manager X2
Kroo Bank Ltd —Manchester
- Full-time
- Hybrid work
- Customer service
- Travel
- Financial services
- Annual leave
Quick apply
New Partner Experience Team Lead - French Market
Deliveroo —Manchester
- Full-time
- Hybrid work
- Management
- Customer service
- English
Credit Controller
Dunsters Farm —Bury
- £28,500 a year
- Microsoft Excel
- In-person
- Phone etiquette
- Free parking
- Health & wellbeing programme
Quick apply
5d
Head of Wellness Operations
ByHealthy Wellness Ltd —Manchester
- £58,000 - £91,000 a year
- Full-time
- Bachelor's degree
- In-person
- Business
- Health & wellbeing programme
Quick apply
Business Development Manager
Inspired Projects —Manchester
- £65,000 a year
- Full-time
- Hybrid work
- Business development
- Travel
- Contracts
- Flexible schedule
- Sick pay
Quick apply
7d
Head of Customer
Network Plus —Salford
- £60,000 - £70,000 a year
- Contracts
Quick apply
14d
Bus Driver / PCV Driver
Metroline —Manchester
- £19.07 - £21.31 an hour
- Weekends only
- In-person
- School
- Employee assistance programme
Quick apply
Leisure Team Leader
Village Hotels - Bury - Leisure —Bury
- Part-time
- Hospitality
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
Commercial Waste Sales Administrator
Kenny Waste Management Ltd —Manchester
- Full-time
- Sales
- Administrative experience
- In-person
- Employee assistance programme
- Employee discount
Quick apply
14d

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head of customer service jobs near heywood, gtm

Head of People (Bury Head Office, with regular travel to Preston and Oswestry)

Dunsters Farm -
Bury

Quick apply

Job details

Permanent
12 days ago

Benefits

Free parking
Health & wellbeing programme
Company pension
Employee discount
Referral programme
Sick pay
On-site parking

Qualifications

Pension
Driving Licence
Management
Logistics
Human resources
Payroll

Full job description

About Dunsters Farm

Dunsters Farm is a third generation, family-owned foodservice wholesaler with a 60 million pound turnover, operating from three depots: Bury (head office), Oswestry and Preston. We supply schools, care homes, hospitals, pubs and restaurants across the North West, Yorkshire and the Midlands, delivered via our own temperature-controlled fleet.

Our vision is to feed the North, for good. Our mission is to make a difference with every delivery. We are guided by five values: Get Results, One Team, Give Back, Legendary Service, Own It and World Leading Standards. As a growing, purpose-driven business, we are investing in our people function to match our ambition.

Location: Based at Bury Head Office with regular travel to Preston and Oswestry

Salary: Competitive

Contract: Full-Time, permanent, Monday to Friday, 40 hours per week.

The Role

The Head of People is a hands-on senior HR role for someone equally comfortable setting people strategy and rolling their sleeves up to deliver it. Sitting on our Senior Leadership Team, you will lead a team of two, ensure the HR fundamentals - recruitment, employee relations, compliance and process - are covered to a consistently high standard, and build a strong local employer brand across all three depots so we can attract and retain the best people in every community we operate in.

You will be a confident communicator at every level of the business, from drivers and warehouse teams to the senior leadership team, and a visible ambassador for Dunsters Farm at industry and community events. This is a role for someone ambitious, professionally credible, and genuinely motivated by helping people succeed, not just administering policy.

Key Responsibilities

HR strategy and leadership

Lead and develop a team of two, setting clear priorities and standards across all three sites.
Own the people strategy and translate it into practical plans for Bury, Preston and Oswestry.
Act as a trusted advisor to the Managing Director and the wider senior leadership team on all people matters.
Lead workforce strategy and design across Bury, Preston and Oswestry, ensuring team structures and capability keep pace with the business's growth ambitions.
Report on people strategy, priorities and progress to the Board on a monthly basis

Employer brand, attraction and retention

Own Dunsters Farm's positioning as an employer of choice within the foodservice and logistics sectors.
Build and promote our employer brand locally around each depot, reflecting the different labour markets in Bury, Preston and Oswestry.
Own the end-to-end approach to attracting, recruiting and retaining the highest calibre of people at every level.
Represent Dunsters Farm at recruitment, community and industry events, speaking confidently about our HR activity to external stakeholders.

Learning, Development and employee experience

Champion learning and development so our people have clear paths to grow and succeed.
Balance process discipline with a genuinely human approach to our people.
Provide training to line managers and supervisors on employment law updates and key people management skills.

Employee wellbeing

Own and curate our employee wellbeing strategy, ensuring it is genuinely lived across all three depots rather than a policy on paper.
Design practical wellbeing initiatives that reflect the different needs of warehouse, driver and office-based teams.
Track the impact of wellbeing activity and report progress to the Managing Director and senior leadership team.

HR Fundamentals, compliance and employee relations

Ensure robust, compliant HR processes and records across recruitment, onboarding, performance and employee relations, using BreatheHR as the system of record.
Design and embed a practical performance management framework that drives accountability and development simply and effectively.
Handle and oversee employee relations, escalating contentious matters appropriately.
Keep people policies and practice aligned with UK employment law, right-to-work checks and Traffic Commissioner expectations relevant to our transport operation.
Support a culture that holds up to audit against ISO 9001, ISO 14001 and ISO 45001 requirements for people-related processes.

Payroll

Own the accurate, complete and timely preparation and submission of payroll input data - new starters, leavers, contractual changes, hours, overtime, absence and statutory payments to our outsourced payroll bureau, for all three depots, every pay cycle.
Act as the main point of contact with the payroll bureau, resolving queries promptly and working with Finance to reconcile bureau outputs before pay is run.
Oversee pension auto-enrolment administration and communications in conjunction with the payroll bureau, ensuring statutory deadlines are met.
Maintain secure, accurate records of payroll-related personal data in line with UK GDPR, given the sensitivity of pay and financial information, and escalate any data incidents without delay.

Qualifications

Chartered CIPD status is preferred; candidates working towards Level 7 / Chartered status with a clear plan to complete it will also be considered.
A clear, demonstrable commitment to ongoing professional development.

Experience and capability

Substantial senior HR generalist experience, ideally gained across multiple sites or a distributed workforce.
A track record of building employer brand and attraction strategies that work for different local labour markets.
Confident, credible communicator able to flex from shop floor and depot conversations to board-level input.
Process-driven approach to HR fundamentals, combined with a genuine, human commitment to employee wellbeing and experience.
Comfortable representing the organisation externally at events, with partners, and with wider stakeholders.
Full UK driving licence and willingness to travel regularly between Bury, Preston and Oswestry.
Experience in food, logistics, wholesale, retail or another operationally intensive, multi-site sector is an advantage.
Experience designing or leading an employee wellbeing strategy, ideally across a multi-site workforce spanning warehouse, driver and office-based teams.
Experience overseeing payroll data preparation with an outsourced payroll bureau, with a good working knowledge of statutory payments and pension auto-enrolment

Personal qualities

Ambitious and energised by working in a progressive, growing, family-owned business.
Willing to get involved at all levels.
Aligned with Dunsters Farm's values: Get Results, One Team, Give Back, Legendary Service, Own It.

Why join Dunsters Farm

You will join a family-owned business with real ambition, where people are at the heart of our operation. You will have the scope to shape how we attract, develop and look after our people across three very different communities, and to build a People function that lets the rest of the business focus on the work that matters most: our customers, our reputation and delivering great food!

Job Type: Permanent

Benefits:

Company pension
Employee discount
Free parking
Health & wellbeing programme
On-site parking
Referral programme
Sick pay

Work Location: In person

Quick apply

Refine Your Search

head of customer service jobs in heywood, gtm

Head of People (Bury Head Office, with regular travel to Preston and Oswestry)

Head of Building Services & Facilities

New Partner Experience Team Lead - Belgium Market (12 months FTC) - Dutch Speaking

Talent Acquisition Partner

General Manager - Irish Live Music Pub & Restaurant - Dirty O'Sullivans

Recruitment & HR Assistant

Customer Service Operator

New Partner Experience Team Lead - Belgium Market (12 months FTC)

Senior Customer Resolution Officer

Fire Risk Assessment Validator

Duty Operations Manager

Customer Service Manager X2

New Partner Experience Team Lead - French Market

Credit Controller

Head of Wellness Operations

Business Development Manager

Head of Customer

Bus Driver / PCV Driver

Leisure Team Leader

Commercial Waste Sales Administrator

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