Credit risk manager Work, Jobs in Holborn, Gtl (with Salaries)

Senior Customer Support & Operations Manager
CRS Ltd —London
- Hybrid work
- Team management
Senior Product Compliance & Risk Manager - Credit
Wise Australia Investments —London
- £89,000 - £127,000 a year
- Data analysis skills
- Travel
12d
Governance, Risk and Compliance Manager
Artificial Labs Ltd —London
- Hybrid work
- Financial services
- AI
- Employee assistance programme
- Life insurance
Associate, Climate Risk
European Bank for Reconstruction and Development —London
- Databases
- Analysis skills
- Communication skills
Utilities Manager
Woodfell Asset Management —North London
- £28,000 - £37,000 a year
- Full-time
- Hybrid work
- In-person
- Office experience
- Work from home
Quick apply
6d
Consumer Solutions - Business Development Manager
Equifax —London
- Full-time
- Research
- Master's degree
- Business development
- Sick pay
Credit Risk Manager
Lendable —London
- Full-time
- Hybrid work
- Data analysis skills
- Referral programme
Manager, Credit, Capital and Structuring, Strategy Risk & Transactions Advisory
Deloitte —London
- Hybrid work
- Team management
- Training & development
Risk Manager
Klarna Bank AB —London
- £80,147 - £89,764 a year
- Full-time
- Financial services
- AI
Housing Manager (Supported Living and Supported Accommodation)
Adelphi Care Ltd —London
- £30,000 - £36,000 a year
- Full-time
- In-person
- Communication skills
- Office experience
Quick apply
5d
Operational Risk Manager - GM Operational Risk Manager (Associate / Vice President)
Nomura —London
- Communication skills
Product Manager - Credit Risk
Sidetrade —London
- Full-time
- Hybrid work
- Analysis skills
- AI
- Communication skills
- Annual leave
- Life insurance
Quick apply
General Manager
ABM —London
- Full-time
- Sales
- Business development
- Team management
Senior Credit Risk Manager, Project and Real Estate Finance,London or Paris
Standard Chartered —London
- Banking
- Annual leave
- Employee assistance programme
Senior Manager, Credit, Capital and Structuring, Strategy Risk & Transactions Advisory
Deloitte —London
- Hybrid work
- Team management
- Mentoring
- Training & development
International Strategy & Operations Senior Manager, Commerce
Whatnot —London
- £131,000 - £175,000 a year
- Full-time
- Remote
- SQL
- Analysis skills
- Communication skills
- Work from home
Senior Quants Analytics Manager | S4 | Risk Division | London |
A01 Santander UK plc —London
- £99,004 - £148,506 a year
- Full-time
- Hybrid work
- Doctoral degree
- Analysis skills
- AI
6d
Credit Risk Manager - EMEA & Asia
StoneX Group —London
- Full-time
- Analysis skills
- Communication skills
Senior Credit Risk Manager – US Corporate and SME Clients (m/f/d)
Pliant —London
- Full-time
- Hybrid work
- English
- AI
- Analytics
Quick apply
Senior Central Operations Manager
Zapp —London
- Data analysis skills
- Analysis skills
- Continuous improvement
- Annual leave
12d

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Senior Customer Support & Operations Manager

CRS Ltd -
London

Apply Now

Job details

Qualifications

Stakeholder collaboration
DocuSign
Stakeholder liaison
Process improvement
Internal department liaison
Arrears management
Continuous improvement cycles oversight
Team management
Account escalation for debt management
Churn prevention
Customer loyalty building
Management reporting
Customer support
Professional development mentoring
Customer interaction
Multidisciplinary collaboration
Client onboarding compliance checks

Full job description

My client is an award winning SME lender with 2 competitive unsecured lending products in the market. After trading successfully for 5yrs in the UK, they have hit profitability & doubled lending book in the last 18 months creating a vibrant & exciting time to join the business

They have a brilliant team of 20, continually investing in technology to enhance lending ability & are set to announce some exciting large strategic partnerships which is going to accelerate their lending book!

Still being early in their growth journey, we are always looking to expand the team & improve our offering for customers. This role is focused on streamlining & scaling the end to end customer journey to support the continued growth and customer experience.

Key Responsibilities:

Team Management

Line-manage the Customer Support & Operations Executive (to be hired in early 2027), setting objectives, conducting regular 1-2-1s, and supporting professional development
Ensure consistent delivery of onboarding, utilisation, service, collections, and retention standards

Customer Onboarding

Oversee end-to-end onboarding: DocuSign agreements (SLA 1 hour, max 4 hours at peak), KYC (ApplyID), account and facility setup
Ensure onboarding is completed without delay post-approval and monitor onboarding quality and customer satisfaction

Customer Utilisation Management

Review the first 30 days post-onboarding to confirm customer utilisation and flag non-utilising or low-utilising accounts, including broker-sourced customers ahead of expiry of the funding period

Customer Service & Query Resolution

Ensure timely resolution of customer queries & deal with any escalated or complex issues amongst our deal cycle.
Look to enhance our policies, find areas for process improvement & continue to build our journey for customers

Arrears & Collections Management

Oversee the arrears collection process (Day 1 / Day 3 / Day 5 escalation framework) before its passed over to the collections team if problem cant be resolved
Monitor arrears daily, review trends weekly, and drive reduction strategies

Operational Support & Transaction Management

Oversee pending transaction monitoring: Open Banking consent, pending approvals, payee management, and account suspension checks
Track suspension rates, transaction errors, and operational metrics for reporting

Customer Retention & Satisfaction

Drive retention strategy, proactively intervening with at-risk customers to maintain churn below 2.5% quarterly
Ensure regular customer engagement, including quarterly business reviews for top-tier accounts

Cross-Functional Collaboration & Reporting

Act as the primary operations liaison with Sales, Credit, Compliance, Finance, Product, and Broker/Partner Managers
Provide operational and customer feedback to inform product, credit policy, and partnership strategy
Prepare monthly operations performance reports covering utilisation, arrears, satisfaction, churn, onboarding and query metrics

What we are looking for?

Proven experience working within Fintech SME Unsecured lending – MCA, Loans, Revolving credit
Background in customer support, operations, or management of a SME lending deal cycle
Previous success in managing, scaling & improving efficiencies within a small team
Enjoys being proactive in creating new process, procedure & more efficient ways of working
Ability to work in fast paced environment and enjoy seeing influence of your work on business growth

Apply Now

Refine Your Search

credit risk manager jobs in holborn, gtl

Senior Customer Support & Operations Manager

Senior Product Compliance & Risk Manager - Credit

Governance, Risk and Compliance Manager

Associate, Climate Risk

Utilities Manager

Consumer Solutions - Business Development Manager

Credit Risk Manager

Manager, Credit, Capital and Structuring, Strategy Risk & Transactions Advisory

Risk Manager

Housing Manager (Supported Living and Supported Accommodation)

Operational Risk Manager - GM Operational Risk Manager (Associate / Vice President)

Product Manager - Credit Risk

General Manager

Senior Credit Risk Manager, Project and Real Estate Finance,London or Paris

Senior Manager, Credit, Capital and Structuring, Strategy Risk & Transactions Advisory

International Strategy & Operations Senior Manager, Commerce

Senior Quants Analytics Manager | S4 | Risk Division | London |

Credit Risk Manager - EMEA & Asia

Senior Credit Risk Manager – US Corporate and SME Clients (m/f/d)

Senior Central Operations Manager

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