Complaints manager Work, Jobs in Holmfield, Wyk (with Salaries)

Service Manager – NHS Talking Therapies
Pennine Care NHS Foundation Trust —Oldham
- £57,528 - £64,750 a year
- Full-time
- Management
- Continuous improvement
- Recruiting
- Annual leave
- Employee discount
5d
Complaints Manager
Zego —Halifax
- Hybrid work
- Continuous improvement
- Team management
- Training & development
Quick apply
8d
Test Centre Manager
Reed In Partnership —Huddersfield
- £16.43 an hour
- Part-time
- Team management
- Conflict management
- In-person
- Annual leave
- Flexible schedule
Breast Screening Programme Manager
Bradford Teaching Hospitals NHS Foundation Trust —Bradford
- £57,528 - £64,750 a year
- Full-time
- Management
- Continuous improvement
- Recruiting
Operations and Customer Experience Manager
Leeds City Council —Leeds
- £39,862 - £42,839 a year
- Full-time
- Computer literacy
- Continuous improvement
- Team management
- Annual leave
9d
Risk and Compliance Manager - Northpoint Wellbeing
Calderdale Council —Leeds
- £48,340 - £55,600 a year
- Full-time
- Analysis skills
- Analytics
- Annual leave
Customer Relationship Manager
JLA —Sowerby Bridge
- £30,000 a year
- Full-time
- Hybrid work
- CRM software
- Organisational skills
- Leadership
- Free parking
- Annual leave
Quick apply
1d
Team Manager - Relationship Management
Evolution Money —Manchester
- £48,364 a year
- Full-time
- Team management
- Mentoring
- Recruiting
- Annual leave
Quick apply
12d
Reception Team Leader
Spring Hall Group Practice —Halifax
- £27,000 - £29,000 a year
- Full-time
- Continuous improvement
- Organisational skills
- IT
- Free parking
- Annual leave
Quick apply
5d
Complaints Team Leader- C|aims
Zego —Halifax
- Hybrid work
- Team management
- AI
- Leadership
Quick apply
8d
Executive Support Officer
City of Bradford Metropolitan District Council —Bradford
- £34,434 - £36,363 a year
- Communication skills
- Analytics
11d
Office Manager
RightGreen Recycle Ltd —Bradford
- £26,000 - £32,000 a year
- Full-time
- Microsoft Word
- Budgeting
- In-person
- Employee discount
Quick apply
Operational Lead
Bradford District Care NHS Foundation Trust —Bradford
- £57,528 - £64,750 a year
- Full-time
- Budgeting
Complaints Officer
Oldham Council —Oldham
- £31,537 - £34,434 a year
- Full-time
- Analysis skills
- Communication skills
- Annual leave
- Employee discount
10d
Customer Care Co-ordinator
BarrattDevelopments —Leeds
- Typing
- Construction experience
- Communication skills
ASB and Tenancy Enforcement Team Manager
Yorkshire Housing —Leeds
- £51,154.88 a year
- Budgeting
- Leadership
- Communication skills
1d
Operations Manager - North West Tribunals
HM Courts & Tribunal Service —Manchester
- £40,001 - £60,000 a year
- Part-time
- Hybrid work
- Management
- Presentation skills
- Continuous improvement
- Annual leave
- Employee discount
4d
Community Manager
Wizu Workspace —Bradford
- £30,000 - £32,000 a year
- Full-time
- Research
- Continuous improvement
- Recruiting
- Employee discount
- Referral programme
Quick apply
Customer Services Administrator
Project Furniture Ltd —Halifax
- £28,000 - £30,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Quick apply
Compliance Manager
1ST LOCATE (UK) LIMITED —Leeds
- £45,000 - £60,000 a year
- Full-time
- Analytics
Quick apply

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complaints manager jobs near holmfield, wyk

Service Manager – NHS Talking Therapies

Pennine Care NHS Foundation Trust -
Oldham

Apply Now

Job details

Full-time
£57,528 - £64,750 a year
5 days ago

Benefits

Annual leave
Employee discount

Qualifications

Management
Performance management
Continuous improvement
Continuous improvement cycles oversight
Partnership building
Decision making
Healthcare service transformation
Clinical audit participation
Risk management
Incident Investigation
Recruiting
Operational strategy development
Clinical quality improvement projects
Budgeting
Team management in senior healthcare role

Full job description

This is a senior operational leadership role within NHS Talking Therapies at Pennine Care NHS Foundation Trust. The Service Manager will take a central role in the coordination, delivery, and continuous improvement of high-quality psychological therapy services for adults across the borough.

Working closely with the Trust-wide Operational and Clinical Lead, and local system partners, the post holder will lead service performance, governance, and workforce delivery. The role requires strong partnership working with the Integrated Care Board (ICB), commissioners, and key stakeholders to ensure the service meets national NHS Talking Therapies standards, local priorities, and performance targets.

They will ensure services are safe, effective, and responsive, with a clear focus on access, waiting times, recovery outcomes, and patient experience.

The post holder will contribute to strategic planning and service development across the Trust, leading improvement and transformation initiatives. They will ensure robust clinical governance processes are in place, including risk management, incident investigation, audit, and compliance with information governance and data protection standards.

This role requires a visible and supportive leader who can work in a complex and changing environment, manage competing priorities, and build strong working relationships across services and partner organisations.

Lead the operational management of an NHS Talking Therapies service, ensuring delivery against national and local performance standards
Work closely with the Trustwide Operational and Clinical Lead and senior leadership teams to deliver service objectives and improvement plans
Maintain strong relationships with the ICB and system partners, providing regular performance and service updates
Ensure high standards of clinical governance, patient safety, and quality of care
Manage workforce performance, recruitment, and staff development across the service
Oversee budgets and resources, ensuring effective and efficient use of funding
Lead service development, change programmes, and transformation work aligned to Trust strategy
Promote a positive, open, and inclusive culture that reflects PCFT values and a “just culture” approach

We are proud to provide high quality mental health and learning disability services, both inpatient and in the community across five boroughs of Greater Manchester - Bury, Oldham, Rochdale, Stockport and Tameside and Glossop.

Our vision is for a happier and more hopeful life for everyone in our communities and our staff work hard to deliver the very best care for the people who use our services. We’re really proud of our #PennineCarePeople and do everything we can to make sure we’re a great place to work.

All individuals regardless of race, age, disability, ethnicity, nationality, gender, gender reassignment, sexual orientation, religion or belief, marriage and civil partnership are encouraged to apply for this post. We would also encourage applications from individuals with a lived experience of mental illness, either individually or as a carer.

If you come and work for us we will offer a range of benefits and opportunities, including:

Generous annual leave entitlement for Agenda for Change and Medical and Dental staff.

Flexible working opportunities to support your work/life balance

Access to Continued Professional Development

Involvement in improvement and research activities

Health and Wellbeing activities and access to an excellent staff wellbeing service

Access to staff discounts across retail, leisure and travel

The Service Manager will provide operational leadership for NHS Talking Therapies services, ensuring delivery of safe, effective and high-quality care in line with national standards and local priorities.

Key responsibilities include:
Lead the day-to-day operational management of NHS Talking Therapies services, ensuring delivery against access, waiting time and recovery targets
Provide visible leadership to multidisciplinary teams, including Team Managers, Clinical Leads and data staff, ensuring clear accountability and performance oversight
Work closely with the Trustwide Operational and Clinical Lead to plan, deliver and monitor service performance, identifying risks and leading corrective action where required
Develop and maintain strong relationships with the Integrated Care Board (ICB), commissioners, primary care and wider system partners, providing regular and accurate performance updates
Ensure robust clinical governance arrangements are in place, including risk management, incident investigation, complaints handling, audit and compliance with Trust policies and information governance standards
Lead service improvement and transformation programmes, supporting the development of new pathways and models of care in line with Trust and Greater Manchester priorities
Manage designated budgets and resources, ensuring effective use of funding, identification of cost pressures and delivery of efficiency plans
Oversee workforce management, including recruitment, retention, supervision, appraisal and staff development, ensuring a skilled and compliant workforce
Promote a positive and inclusive culture, embedding a “just culture” approach and maintaining high standards of professionalism, accountability and compassion
Analyse and interpret service data to inform decision-making and drive continuous improvement in patient outcomes and experience
Ensure compliance with NHS Talking Therapies clinical models, outcome measurement standards and national guidance
Contribute to borough and Trust-wide strategic planning, business planning and service development
Represent NHS Talking Therapies at local and system forums, contributing to wider mental health service development

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both
documents, please view the attachment/s below.

Apply Now

Refine Your Search

complaints manager jobs in holmfield, wyk

Service Manager – NHS Talking Therapies

Complaints Manager

Test Centre Manager

Breast Screening Programme Manager

Operations and Customer Experience Manager

Risk and Compliance Manager - Northpoint Wellbeing

Customer Relationship Manager

Team Manager - Relationship Management

Reception Team Leader

Complaints Team Leader- C|aims

Executive Support Officer

Office Manager

Operational Lead

Complaints Officer

Customer Care Co-ordinator

ASB and Tenancy Enforcement Team Manager

Operations Manager - North West Tribunals

Community Manager

Customer Services Administrator

Compliance Manager

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