End user technical support engineer Work, Jobs in Hook Norton, Oxf (with Salaries)

1st / 2nd Line IT Support Analyst
OneSchool Global United Kingdom —Leamington Spa
- Full-time
- Azure
- Windows
- Travel
- Annual leave
- Referral programme
Microsoft 365 Migration Engineer
CloudyGroup Ltd. —Buckingham
- From £35,000 a year
- Full-time
- SharePoint
- In-person
Quick apply
3d
Scientific Software Engineer
Oxford BioTherapeutics —Oxford
- £60,000 - £80,000 a year
- Full-time
- Hybrid work
- Azure
- Computer Science
- Master's degree
- Free parking
- Referral programme
Quick apply
Aero Software Engineer
Cadillac Formula 1® Team —Silverstone
- Engineering
- SQL
- APIs
- Annual leave
Quick apply
IT Support Officer
University of Oxford TSS —Oxford
- £16.92 an hour
- Temporary
- Windows
- Communication skills
Associate Engineer, GxP IT Support
Moderna, Inc. —Oxford
- Full-time
- Oracle
- Microsoft Outlook
- Computer Science
- Annual leave
Field Support Engineer
Xperience —Banbury
- Hybrid work
- Azure
- Windows
- Microsoft Office
- Free parking
- Bereavement leave
Software Engineer
UK Atomic Energy Authority —Culham
- £43,702 a year
- Full-time
- Engineering
- C++
- Software development
- Annual leave
- Employee assistance programme
8d
Graduate Web Applications Engineer
OXTS —Middleton Stoney
- Full-time
- Hybrid work
- Engineering
- Analysis skills
- JavaScript
Quick apply
Software Engineering Team Leader
Procode Technology Limited —Oxford
- £60,000 a year
- Hybrid work
- Leadership
- Python
- Annual leave
- Employee assistance programme
7d
Senior Analytics Engineer
Diligencia Group —Summertown
- £55,000 - £60,000 a year
- Full-time
- Hybrid work
- Azure
- Computer Science
- No experience needed
- Free parking
- Work from home
Quick apply
8d
Control Design Engineer
Dematic Ltd. —Banbury
- Full-time
- Engineering
- Master's degree
- Programmable logic controllers
Web Applications Team Lead
OXTS —Middleton Stoney
- Full-time
- Hybrid work
- Engineering
- Analysis skills
- JavaScript
Quick apply
UX/Service Designer
RM Education Limited —Abingdon
- Hybrid work
- Presentation skills
- IT
- Communication skills
- Annual leave
Systems Engineer (Wafer)
Infinitesima —Abingdon
- £48,000 - £64,000 a year
- Hybrid work
- Engineering
- Annual leave
Quick apply
14d
Infrastructure & Cloud Operations Engineer - 12 month FTC
Lucy Group Head Office —Oxford
- Azure
- Management
- Computer Science
SharePoint Administrator
Assystem —Culham
- Azure
- Computer Science
- System design
Service Engineer- Automatic Lubrication Systems
SKF —Banbury
- Assembly
- Supervising experience
- Travel
Senior Systems Engineer, GXP Systems
Moderna, Inc. —Oxford
- Full-time
- Engineering
- Laboratory experience
- Bachelor's degree
- Annual leave
Senior Controls Design Engineer
Dematic Ltd. —Banbury
- Full-time
- Engineering
- Master's degree
- Programmable logic controllers

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1st / 2nd Line IT Support Analyst

OneSchool Global United Kingdom
Leamington Spa

Apply Now

Job details

Permanent | Full-time

Benefits

Annual leave
Company pension
Referral programme
On-site parking

Qualifications

Azure
Windows
IT support
IT
Intune

Full job description

OneSchool Global UK has an exciting opportunity for an IT Support Analyst (1st/2nd Line) to join our busy and collaborative IT team, supporting 23 campuses across the UK and our Regional Support Office.
This is a varied, hands-on role where no two days are the same. As part of a supportive helpdesk team, you will provide first and second line technical support, ensuring colleagues and students receive timely, effective assistance across a wide range of systems, devices, and technologies.
The role is based full-time at our Regional Support Office in Warwick (five days per week), delivering both remote and face-to-face support, with occasional travel to campuses to assist with onsite IT needs.
Key Responsibilities

Provide 1st and 2nd line support via phone, email, remote tools, and service desk tickets
Diagnose and resolve hardware, software, and basic network issues across end-user devices
Escalate more complex technical issues to senior engineers where appropriate
Manage incidents and service requests through the ITSM system, ensuring timely updates and resolution
Set up, configure, and maintain laptops, desktops, mobile devices, and peripherals
Support Microsoft 365 services, including user account administration (Azure AD), email, and device management (Intune)
Assist with user onboarding and offboarding, including account creation, device setup, and access permissions
Provide support for classroom technology including AV equipment, printers, and basic connectivity issues
Carry out routine maintenance tasks, software updates, and device lifecycle activities
Maintain accurate documentation and contribute to knowledge base articles
Support IT projects and system rollouts as required

About You

Experience in a 1st or 2nd line IT support role or similar customer-facing environment
Strong troubleshooting skills with the ability to resolve issues efficiently
Confident communicating with non-technical users in a clear and professional manner
Well organised, able to manage multiple tasks and priorities effectively
Takes ownership of tickets through to resolution, ensuring a positive user experience
Comfortable working both independently and as part of a team
Good working knowledge of:
Windows operating systems
Microsoft 365 (including Azure AD, Intune, Exchange)
A proactive attitude and willingness to learn new technologies
Committed to professionalism, data security, and safeguarding standards

What We Offer

Competitive salary, laptop, and on-site parking
25 days annual leave plus bank holidays
Workplace pension and staff referral scheme
A supportive, team-focused working environment
Exposure to a wide range of technologies and opportunities to develop your IT career
Modern, well-equipped office environment

About OneSchool Global
OneSchool Global is one of the world’s largest and most truly global schools, with over 8,000 students, 120+ campuses, and 2,000 staff across 20 countries. In the UK, we operate across 23 campuses.
Early applications are encouraged, and we reserve the right to close the vacancy if a suitable candidate is found.
Safeguarding
OneSchool Global UK is committed to safeguarding and protecting the children and young people that we work with. As such, all posts are subject to a safer recruitment process, including the disclosure of criminal records, online searches and vetting checks.
We ensure that we have a range of policies and procedures in place which promote safeguarding and safer working practice across the school. This is in line with statutory guidance Keeping Children Safe in Education 2024 and The Education Act 2002, we expect all staff and volunteers to share this commitment

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Apply Now

Refine Your Search

end user technical support engineer jobs in hook norton, oxf

1st / 2nd Line IT Support Analyst

Microsoft 365 Migration Engineer

Scientific Software Engineer

Aero Software Engineer

IT Support Officer

Associate Engineer, GxP IT Support

Field Support Engineer

Software Engineer

Graduate Web Applications Engineer

Software Engineering Team Leader

Senior Analytics Engineer

Control Design Engineer

Web Applications Team Lead

UX/Service Designer

Systems Engineer (Wafer)

Infrastructure & Cloud Operations Engineer - 12 month FTC

SharePoint Administrator

Service Engineer- Automatic Lubrication Systems

Senior Systems Engineer, GXP Systems

Senior Controls Design Engineer

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