Customer care specialist Work, Jobs in Hoole, Chs (with Salaries)

Senior CRM Executive
Specialist Holidays Group —Chester
- Full-time
- Sales
- Project management
- Organisational skills
- Free parking
- Health & wellbeing programme
Quick apply
10d
Health and Wellness Sales Advisor
Boots —Chester
- £16 an hour
- Part-time
- Sales
- Customer service
- No experience needed
- Employee assistance programme
- Employee discount
IT Support Analyst
Specialist Holidays Group —Chester
- Full-time
- Azure
- Microsoft Outlook
- Windows
- Free parking
- Health & wellbeing programme
Quick apply
Night Office & Facilities Cleaner
Pinnacle Group —Deeside
- £19,908 a year
- Night shift
- Annual leave
- Employee assistance programme
Quick apply
Agency Services Coordinator
Your Housing Group —Warrington
- £33,900 a year
- Full-time
- Remote
- Administrative experience
- Organisational skills
- Communication skills
- Annual leave
- Employee discount
Quick apply
5d
Specialist Customer Care
Barclays —Knutsford
- £27,700 a year
- Customer service
- Computer literacy
- Administrative experience
Head of CRM & Loyalty
Specialist Holidays Group —Chester
- Full-time
- Hybrid work
- CRM software
- Analysis skills
- Presentation skills
- Free parking
- Health & wellbeing programme
Quick apply
13d
Customer Service Specialist
EMR Group —Warrington
- Full-time
- Microsoft Excel
- Microsoft Office
- IT
- Annual leave
Quick apply
10d
Bank Porter
Spire Healthcare —Wrexham
- £12.76 an hour
- Weekend availability
- Customer service
- Driving
- Organisational skills
- Free parking
- Annual leave
13d
Office & Facilities Cleaner
Pinnacle Group —Ellesmere Port
- £13.10 an hour
- Monday to Friday
- Annual leave
- Employee assistance programme
Quick apply
5d
Complex Wound Specialist
Smith & Nephew —Wrexham
- Full-time
- Hybrid work
- Organisational skills
- Annual leave
- Employee discount
Age Well Practitioner
HALTON BOROUGH COUNCIL —Halton
- £28,598 - £31,022 a year
- Travel
- Free parking
- Employee assistance programme
6d
People Partner
Pinnacle Group —Liverpool
- £45,000 - £50,000 a year
- Hybrid work
- Analysis skills
- Human resources
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Account Manager
Floorless —Chester
- From £35,000 a year
- Full-time
- Organisational skills
- In-person
- Leadership
- Annual leave
Quick apply
10d
Tesco Colleague - Holywell Superstore
Tesco UK —Holywell
- £13.28 - £14.55 an hour
- Part-time
5d
Bank Medical Records Administrator
Spire Healthcare —Wirral
- £12.76 an hour
- Part-time
- Customer service
- IT
- Communication skills
- Free parking
- Annual leave
Pre-Litigation paralegal
Principia Law —Northwich
- £25,004 - £28,481 a year
- Hybrid work
- Analysis skills
- Organisational skills
- Annual leave
- Employee discount
Quick apply
7d
Customer Service Advisor
brookson group —Warrington
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Annual leave
Quick apply
5d
Sea Logistics - Customer Care Specialist
Kuehne+Nagel —Liverpool
- Microsoft Office
- Communication skills
- Time management
- Employee assistance programme
Underwriting Senior Analyst
DTCC —Wrexham
- From £27,000 a year
- Full-time
- Hybrid work
- Maths
- Bachelor's degree
- No degree
- Free parking
- Annual leave
Quick apply
12d

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Senior CRM Executive

Specialist Holidays Group
Chester

Quick apply

Job details

Permanent | Full-time
10 days ago

Benefits

Free parking
Casual dress
Health & wellbeing programme
Company pension
Company events
Employee assistance programme
Employee discount
Life insurance
On-site parking

Qualifications

Email marketing
Sales
Project management
SEO
Organisational skills
Communication skills

Full job description

Location: Chester, UK

Function: Marketing

Reports to: SeniorCRM Manager

Contract Terms: Permanent

Purpose of the Role

The Senior CRM Executive will play a key role in delivering and optimising CRM activity across Specialist Holidays Group’s six travel brands. Working closely with the Senior CRM Manager, you will take ownership of sophisticated customer journeys, advanced segmentation and personalised communications that drive revenue, repeat bookings and customer lifetime value. This is an excellent opportunity for an experienced CRM professional to shape and enhance a multi-brand CRM programme during an exciting period of growth.

Key Responsibilities

Work closely with the CRM Campaigns Manager to plan, build, schedule and deploy email campaigns across multiple brands.
Design, build and optimise complex automated customer journeys and lifecycle programmes across multiple brands and channels.
Take ownership of weekly performance reporting and ad-hoc business reports

· Support the management of the monthly CRM campaign calendar, ensuring activity aligns with trading priorities.

Deliver flawless campaign execution by adhering to agreed processes, SLAs and quality control standards.
Ensure all communications follow brand tone of voice and guidelines.
Develop and implement advanced segmentation and personalisation strategies to improve engagement and conversion.
Assist in the execution of A/B tests (e.g. subject lines, creative, content variations).
Monitor and report on campaign performance, identifying optimisation opportunities.
Use reporting tools such as Google Analytics and CRM platform analytics to analyse performance metrics and consumer behaviour.
Produce regular performance reports, comparing results against targets and sharing insights with relevant stakeholders.
Support general CRM administration tasks as required.

The Person: Knowledge, Skills & Experience

Minimum of 2 years of experience in CRM or email marketing (essential).
Experience with CRM platforms (including segmentation and automations) preferably either HubSpot, Emarsys or Sales Force (essential).
Understanding of core marketing principles including customer journey, target audience and user experience.
Highly analytical and able to demonstrate where analysis has been used to drive outcomes
Strong organisational and project management skills.
Comfortable working with data and interpreting performance metrics.
High attention to detail and commitment to accuracy.
An excellent eye for creative execution and able to understand and design a proposition
Highly flexible, positive and resilient with the ability to be innovative and collaborate
Excellent verbal and written communication skills
Must be able to work as and be part of a team

Personal Qualities

Excellent attention to detail.
Strong work ethic and willingness to learn.
Confident communicator.
Collaborative team player.
Comfortable engaging with stakeholders at varying levels of seniority.

Working Pattern

This is a full-time, office-based role, working 37.5 hours per week, Monday to Friday, 9am–5.30pm.

In return for your hard work and commitment we will offer:

Core Benefits*

Competitive salary
Company Pension Scheme
30 days holiday including Bank Holidays, rising 1 day per year (up to 33)
Enhanced Pension
Enhanced Maternity & Paternity
Learning & Development Funding
Life Insurance

Additional Benefits*

Health & Wellbeing Hub (including EAP)
Long Service Awards
Staff Travel Discounts
Company social events
Employee Discounts Platform
Eye Care eVouchers
Friendly working atmosphere
On-site parking
Casual dress code

*Benefits may be subject change.

Destination2 Ltd, HolidayGems Ltd, Citalia, Sovereign and American Holidays are part of the Specialist Holidays Group and are the most innovative and progressive Online Tour Operators in the UK selling holidays nationwide to a variety of long and short haul destinations.

Apply by sending a CV and covering letter to [email protected]

Benefits:

Casual dress
Company events
Company pension
Employee discount
Free parking
Health & wellbeing programme
Life insurance
On-site parking

Work Location: In person

Quick apply

Refine Your Search

customer care specialist jobs in hoole, chs

Senior CRM Executive

Health and Wellness Sales Advisor

IT Support Analyst

Night Office & Facilities Cleaner

Agency Services Coordinator

Specialist Customer Care

Head of CRM & Loyalty

Customer Service Specialist

Bank Porter

Office & Facilities Cleaner

Complex Wound Specialist

Age Well Practitioner

People Partner

Account Manager

Tesco Colleague - Holywell Superstore

Bank Medical Records Administrator

Pre-Litigation paralegal

Customer Service Advisor

Sea Logistics - Customer Care Specialist

Underwriting Senior Analyst

I want to receive the latest job alerts for customer care specialist in hoole, chs

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