Specialist customer care Work, Jobs in Hoole, Chs (with Salaries)

Senior CRM Executive
Specialist Holidays Group —Chester
- Full-time
- Sales
- Project management
- Organisational skills
- Free parking
- Health & wellbeing programme
Quick apply
13d
Health and Wellness Sales Advisor
Boots —Chester
- £16 an hour
- Part-time
- Sales
- Customer service
- No experience needed
- Employee assistance programme
- Employee discount
Liz Earle - Customer Advisor
Boots —Ellesmere Port
- £26.51 - £30,482.35 a year
- Part-time
- Sales
- Store discount
- Employee discount
1d
Tesco Colleague - Chester Sealand Rd Superstore
Tesco UK —Chester
- £13.28 - £14.55 an hour
- Full-time
4h
Incident Management Specialist
Nationwide Building Society —Chester
- From £60,000 a year
- Full-time
- Analysis skills
- Continuous improvement
- Financial services
1d
Night Office & Facilities Cleaner
Pinnacle Group —Deeside
- £19,908 a year
- Night shift
- Annual leave
- Employee assistance programme
Quick apply
Specialist Customer Care
Barclays —Knutsford
- £27,700 a year
- Customer service
- Computer literacy
- Administrative experience
Customer Service Specialist
EMR Group —Warrington
- Full-time
- Microsoft Excel
- Microsoft Office
- IT
- Annual leave
Quick apply
12d
Head of CRM & Loyalty
Specialist Holidays Group —Chester
- Full-time
- Hybrid work
- CRM software
- Analysis skills
- Presentation skills
- Free parking
- Health & wellbeing programme
Quick apply
Bank Porter
Spire Healthcare —Wrexham
- £12.76 an hour
- Weekend availability
- Customer service
- Driving
- Organisational skills
- Free parking
- Annual leave
Tesco Colleague Nights - Wrexham Extra
Tesco UK —Wrexham
- £13.28 - £14.55 an hour
- Part-time
- School
22h
Complex Wound Specialist
Smith & Nephew —Wrexham
- Full-time
- Hybrid work
- Organisational skills
- Annual leave
- Employee discount
Pre-Litigation paralegal
Principia Law —Northwich
- £25,004 - £28,481 a year
- Hybrid work
- Analysis skills
- Organisational skills
- Annual leave
- Employee discount
Quick apply
9d
Age Well Practitioner
HALTON BOROUGH COUNCIL —Halton
- £28,598 - £31,022 a year
- Travel
- Free parking
- Employee assistance programme
9d
People Partner
Pinnacle Group —Liverpool
- £45,000 - £50,000 a year
- Hybrid work
- Analysis skills
- Human resources
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Account Manager
Floorless —Chester
- From £35,000 a year
- Full-time
- Organisational skills
- In-person
- Leadership
- Annual leave
Quick apply
12d
Tank Cleaning Operative
Cleansing Service Group Limited —Sandycroft
- £30,000 - £50,000 a year
- Overtime
- Maintenance
- Driving
- Employee discount
- Referral programme
Quick apply
2h
Underwriting Senior Analyst
DTCC —Wrexham
- From £27,000 a year
- Full-time
- Hybrid work
- Maths
- Bachelor's degree
- No degree
- Free parking
- Annual leave
Quick apply
14d
Helpdesk Coordinator
Equans —Winsford
- Full-time
- Customer service
- IT
- Annual leave
- Employee assistance programme
12d
Outbound Sales Advisor - Warm Leads
H2eCommerce —Crewe
- £28,840 a year
- Full-time
- Microsoft Excel
- Negotiation
- Free parking
- Annual leave
Quick apply

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Senior CRM Executive

Specialist Holidays Group
Chester

Quick apply

Job details

Permanent | Full-time
13 days ago

Benefits

Free parking
Casual dress
Health & wellbeing programme
Company pension
Company events
Employee assistance programme
Employee discount
Life insurance
On-site parking

Qualifications

Email marketing
Sales
Project management
SEO
Organisational skills
Communication skills

Full job description

Location: Chester, UK

Function: Marketing

Reports to: SeniorCRM Manager

Contract Terms: Permanent

Purpose of the Role

The Senior CRM Executive will play a key role in delivering and optimising CRM activity across Specialist Holidays Group’s six travel brands. Working closely with the Senior CRM Manager, you will take ownership of sophisticated customer journeys, advanced segmentation and personalised communications that drive revenue, repeat bookings and customer lifetime value. This is an excellent opportunity for an experienced CRM professional to shape and enhance a multi-brand CRM programme during an exciting period of growth.

Key Responsibilities

Work closely with the CRM Campaigns Manager to plan, build, schedule and deploy email campaigns across multiple brands.
Design, build and optimise complex automated customer journeys and lifecycle programmes across multiple brands and channels.
Take ownership of weekly performance reporting and ad-hoc business reports

· Support the management of the monthly CRM campaign calendar, ensuring activity aligns with trading priorities.

Deliver flawless campaign execution by adhering to agreed processes, SLAs and quality control standards.
Ensure all communications follow brand tone of voice and guidelines.
Develop and implement advanced segmentation and personalisation strategies to improve engagement and conversion.
Assist in the execution of A/B tests (e.g. subject lines, creative, content variations).
Monitor and report on campaign performance, identifying optimisation opportunities.
Use reporting tools such as Google Analytics and CRM platform analytics to analyse performance metrics and consumer behaviour.
Produce regular performance reports, comparing results against targets and sharing insights with relevant stakeholders.
Support general CRM administration tasks as required.

The Person: Knowledge, Skills & Experience

Minimum of 2 years of experience in CRM or email marketing (essential).
Experience with CRM platforms (including segmentation and automations) preferably either HubSpot, Emarsys or Sales Force (essential).
Understanding of core marketing principles including customer journey, target audience and user experience.
Highly analytical and able to demonstrate where analysis has been used to drive outcomes
Strong organisational and project management skills.
Comfortable working with data and interpreting performance metrics.
High attention to detail and commitment to accuracy.
An excellent eye for creative execution and able to understand and design a proposition
Highly flexible, positive and resilient with the ability to be innovative and collaborate
Excellent verbal and written communication skills
Must be able to work as and be part of a team

Personal Qualities

Excellent attention to detail.
Strong work ethic and willingness to learn.
Confident communicator.
Collaborative team player.
Comfortable engaging with stakeholders at varying levels of seniority.

Working Pattern

This is a full-time, office-based role, working 37.5 hours per week, Monday to Friday, 9am–5.30pm.

In return for your hard work and commitment we will offer:

Core Benefits*

Competitive salary
Company Pension Scheme
30 days holiday including Bank Holidays, rising 1 day per year (up to 33)
Enhanced Pension
Enhanced Maternity & Paternity
Learning & Development Funding
Life Insurance

Additional Benefits*

Health & Wellbeing Hub (including EAP)
Long Service Awards
Staff Travel Discounts
Company social events
Employee Discounts Platform
Eye Care eVouchers
Friendly working atmosphere
On-site parking
Casual dress code

*Benefits may be subject change.

Destination2 Ltd, HolidayGems Ltd, Citalia, Sovereign and American Holidays are part of the Specialist Holidays Group and are the most innovative and progressive Online Tour Operators in the UK selling holidays nationwide to a variety of long and short haul destinations.

Apply by sending a CV and covering letter to [email protected]

Benefits:

Casual dress
Company events
Company pension
Employee discount
Free parking
Health & wellbeing programme
Life insurance
On-site parking

Work Location: In person

Quick apply

Refine Your Search

specialist customer care jobs in hoole, chs

Senior CRM Executive

Health and Wellness Sales Advisor

Liz Earle - Customer Advisor

Tesco Colleague - Chester Sealand Rd Superstore

Incident Management Specialist

Night Office & Facilities Cleaner

Specialist Customer Care

Customer Service Specialist

Head of CRM & Loyalty

Bank Porter

Tesco Colleague Nights - Wrexham Extra

Complex Wound Specialist

Pre-Litigation paralegal

Age Well Practitioner

People Partner

Account Manager

Tank Cleaning Operative

Underwriting Senior Analyst

Helpdesk Coordinator

Outbound Sales Advisor - Warm Leads

I want to receive the latest job alerts for specialist customer care in hoole, chs

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