Service leader Work, Jobs in Horbury, Wyk (with Salaries)

Customer Resolution Team Leader
Nexus Vehicle Rental —Pudsey
- £32,000 - £34,500 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- Analysis skills
- Life insurance
Quick apply
Graduate Management Trainee - Wakefield / Dewsbury
Enterprise Mobility —Wakefield
- Full-time
- Sales
- Customer service
- Bachelor's degree
Operational Team Leader
Minster Law —Wakefield
- £30,000 - £38,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Service Controller – Team Leader
Briggs Equipment —Dewsbury
- £40,000 - £45,000 a year
- Weekend availability
- IT
- Communication skills
- Time management
- Annual leave
- Employee discount
Quick apply
Registered Care Manager
Helping Hands —Wakefield
- £40,000 - £46,050 a year
- Management
- Organisational skills
- IT
- Annual leave
- Employee assistance programme
Quick apply
Vehicle and Asset Auditor
Vehicle & Asset Solutions Ltd —Sheffield
- £13.94 an hour
- Part-time
- Communication skills
- Annual leave
Quick apply
Environmental Enforcement Team Leader
3GS (UK) Limited —Leeds
- From £33,930 an hour
- Overtime
- Customer service
- Driving
- In-person
- Health & wellbeing programme
- Employee assistance programme
Quick apply
1d
Quality Assurance Technician
Ring Automotive Limited, Leeds, UK —Leeds
- From £30,000 a year
- Full-time
- Remote
- Analysis skills
- Driving
- Free parking
- Annual leave
Quick apply
Operational Team Leader
NHS Resolution —Leeds
- £66,582 - £77,368 a year
- Management
- English
- Communication skills
- Annual leave
- Employee assistance programme
14d
Customer Service Team Leader
Leger Shearings Group —Rotherham
- £32,000 a year
- Weekend availability
- Management
- Customer service
- Analysis skills
- Free parking
- Annual leave
Team Leader - RRRM
FMG —Huddersfield
- £32,037 - £37,480 a year
- Communication skills
- Free parking
- Annual leave
Quick apply
10d
Sales & Service Advisor
Gallagher —Wakefield
- £27,976 a year
- Full-time
- Sales
- IT
- Communication skills
- Flexible schedule
- Life insurance
Quick apply
Community First Responder Team Leader
Yorkshire Ambulance Service NHS Trust —Wakefield
- £28,392 - £31,157 a year
- Full-time
- Hybrid work
- Communication skills
- Annual leave
- Employee assistance programme
Despatch Team Leader
Beijer Ref UK Limited —Leeds
- £30,570 a year
- Full-time
- Management
- Computer literacy
- Supervising experience
- Free parking
- Employee assistance programme
Quick apply
3d
Service & Operations Manager - FTC
Minster Law —Wakefield
- £42,000 - £55,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Team Leader
Leeds City Council —Leeds
- £37,280 - £39,152 a year
- Full-time
- Management
- Customer service
- Analysis skills
- Annual leave
9d
Human Centred Design - Service designer
CGI —Leeds
- Full-time
- Agile
- Communication skills
Quick apply
HR Co-ordinator
Rhodar Industrial Services Ltd —Leeds
- £30,000 - £32,000 a year
- Full-time
- Microsoft Office
- Administrative experience
- Human resources
- Free parking
- Health & wellbeing programme
Quick apply
Associate Team Leader
Minster Law —Wakefield
- £60,000 - £75,000 a year
- Full-time
- Remote
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Senior Event & Production Manager
Hedonist Creative Brand Agency —Leeds
- £45,000 a year
- Weekend availability
- Hospitality
- Team management
- Travel
- Free parking
- Annual leave
Quick apply

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Customer Resolution Team Leader

Nexus Vehicle Rental -
Pudsey

Quick apply

Job details

Full-time
£32,000 - £34,500 a year

Benefits

Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave
Life insurance
On-site parking

Qualifications

Microsoft Excel
Customer service
GCSE
Analysis skills
NVQ

Full job description

About the role

As a Customer Resolution Team Leader, you will lead, coach and motivate a team of Rental Support Agents and Seniors to support the delivery of departmental KPIs, targets and objectives across telephony, email, live chat, administration and vehicle sourcing activity. Your aim is to achieve excellent standards of customer service and drive continuous improvement within the Contact Centre. This role is hybrid working with a minimum requirement of 2 days office attendance per week.

What you'll do

Lead and motivate a team of Rental Support Agents and Seniors to achieve agreed targets contributing to the overall Nexus objectives.
Provide clear and concise direction, support and guidance to the team through effective coaching, leadership and setting of SMART objectives.
Manage performance through regular, effective reviews, addressing performance issues in line with Nexus performance management policies detailed within our handbook and escalating to disciplinary sanctions where appropriate.
Conduct development reviews and recommend training and development plans.
Manage people absence in line with Nexus procedures, ensuring the welfare of our people.
Highlight processes and procedure improvements to enhance the customer and supplier experience or improve operational efficiency, utilising NPS and customer feedback tools.
Build effective working relationships with key stakeholders from other teams and departments.
Communicate all information clearly and in a timely manner.
Act as a role model to others whilst striving to achieve high standards of performance and customer service.
Ensure full adherence to the company's Health & Safety policy and procedures.
Support out Customer Resolution Operations Manager to highlight operational risks and areas for improvement.
Commitment to own continuous personal development.
Coach your team to build positive working relationships with all customers, offering bespoke solutions for customers requiring additional care/understanding of partner processes and procedures.
Oversee the end-to-end complaints and escalations process, conducting thorough investigations and delivering fair, customer-focused resolutions.
Ensure knowledge of all work types. Contact Centre work types, including bespoke areas such as HGV & Plant Hire, and Savings & Bulk Order operations, are kept up to date.
Acting as the senior escalation point for high-risk or high-impact customer issues.

About you

Approachable and has a creative mindset
Takes pride in hitting targets, delivering on time and quality
Ambitious and results-motivated, somebody who wants to track performance and is competitive to continually improve this
Resilient – identifies improvements for own self, the team and the business and puts these changes into place immediately
Good analytical and numerical skills
Enjoys a fast-paced, busy work environment.
Forward-thinking problem solver who is solution driven.
Have superb attention to detail.

Desired Experience

A proven track record in leading and developing a high-performing team, preferably in a Contact Centre or Customer Service environment
Experience working in a customer-focused environment, ideally working with SLA’s.
Proficient in the use of Microsoft applications (Excel in particular) and analysis of BI.
GCSE Maths and English or equivalent
Customer Services NVQ level 3 or equivalent
Experience of the automotive / rental sector desired, but not essential.

Pay: £32,000.00-£34,500.00 per year

Benefits:

Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave
Life insurance
On-site parking

Work Location: Hybrid remote in Pudsey LS28 6AA

Quick apply

Refine Your Search

service leader jobs in horbury, wyk

Customer Resolution Team Leader

Graduate Management Trainee - Wakefield / Dewsbury

Operational Team Leader

Service Controller – Team Leader

Registered Care Manager

Vehicle and Asset Auditor

Environmental Enforcement Team Leader

Quality Assurance Technician

Operational Team Leader

Customer Service Team Leader

Team Leader - RRRM

Sales & Service Advisor

Community First Responder Team Leader

Despatch Team Leader

Service & Operations Manager - FTC

Team Leader

Human Centred Design - Service designer

HR Co-ordinator

Associate Team Leader

Senior Event & Production Manager

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