Senior it engineer Work, Jobs in Horwich, Gtm (with Salaries)

Senior IT Engineer
FluidOne —Chorley
- Weekend availability
- Travel
- Communication skills
- Employee assistance programme
Graduate Robotics Engineer
elix sourcing solutions —Rochdale
- £30,000 - £35,000 a year
- Monday to Friday
9d
Head of IT and Development
Gener8 Spaces Ltd —Padiham
- £35,000 a year
- Full-time
- Travel
- Computer networking
- Organisational skills
- Free parking
Quick apply
6d
HubSpot Manager
Focus Group —Swinton
- £50,000 - £60,000 a year
- Full-time
- Hybrid work
- Analysis skills
Quick apply
Senior IT Support Specialist / Project Engineer MSP
Equasys —Warrington
- £42,000 - £50,000 a year
- Full-time
- Travel
- Mentoring
- Communication skills
- Free parking
- Paid training
Quick apply
Senior IT Infrastructure Engineer
Daisy Communications LTD —Cheadle Heath
- Up to £60,000 a year
- Full-time
- Azure
- AWS
- Mentoring
Quick apply
8d
Senior Infrastructure Engineer
razorblue Careers —Salford
- Up to £50,000 a year
- Hybrid work
- Azure
- Customer service
- Mentoring
- Life insurance
- Referral programme
Quick apply
Senior Systems Engineer
BAE Systems —Warton
- From £51,772 a year
10d
Frontend Developer
The Granite Group —Liverpool
- £45,000 - £55,000 a year
- Full-time
- Hybrid work
- Flexible schedule
Quick apply
Head of Applications
Outcomes First Group —Manchester
- £63,000 a year
- Hybrid work
- Travel
- Agile
- Communication skills
9d
Senior Project Manager (Civil Engineering/Infrastructure)
Canal & River Trust —Burnley
- £45,450 - £47,700 a year
- Part-time
- Conflict management
- Contracts
- Computer skills
5d
Deputy UK Facilities Manager
Alfred H Knight Group —Liverpool
- Full-time
- Team management
- Travel
- Employee assistance programme
Quick apply
Manufacturing Engineering Manager
Unipart —Southport
- Up to £60,000 a year
- Engineering
- Continuous improvement
- No degree
- Employee assistance programme
Quick apply
Operations Manager
Quarrybank Group —Cheadle
- £40,000 - £45,000 a year
- Full-time
- CRM software
- Business development
- Continuous improvement
Quick apply
12d
Pre-Construction Design Manager – Residential Construction
APG Build Limited —Liverpool
- £42,000 - £50,000 a year
- Full-time
- Engineering
- Electrical experience
- Construction experience
- Annual leave
Quick apply
14d
Senior Business Platform Engineer (AI/ Automation)
Together —Cheadle
- Full-time
- Hybrid work
- DevOps
- Mentoring
- SharePoint
Quick apply
Senior TechOps Generalist
Octopus Energy Group —Manchester
- £65,000 - £90,000 a year
- Full-time
- Hybrid work
- Scripting
Quick apply
Infrastructure Engineer
FluidOne —Chorley
- Full-time
- Customer service
- Travel
- Training & development
- Employee assistance programme
Senior Infrastructure Engineer - Projects
Dataspire Solutions Ltd —Manchester
- £50,000 - £59,000 a year
- Full-time
- Hybrid work
- Travel
- Mentoring
- In-person
- Free parking
- Annual leave
Quick apply
Senior Network Infrastructure Engineer
Advanced Communications Northern Limited —Wallasey
- Up to £32,000 a year
- Full-time
- English
- Travel
- Power tools
Quick apply
13d

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Senior IT Engineer

FluidOne -
Chorley

Apply Now

Job details

Permanent | Full-time

Benefits

Company pension
Employee assistance programme

Qualifications

Technical troubleshooting
Incident management
Client engagement
Incident queue management
Ticket management
Staff training
Customer support
Network monitoring
Root cause analysis
Fault diagnosis and repair
Communication skills
Help desk

Full job description

Location:

Chorley

Report to:

Technical Director

Hours:

Full time permanent

Company Overview:

Established in 2006, FluidOne is an award-winning provider of secure Connected Cloud Solutions with a £110m turnover and consistently one of the highest Net Promoter Scores (NPS) in the industry. FluidOne has a strong company culture enjoyed by 460 staff and was ranked in the UK top 50 large companies to work for in the Best Companies awards 2023.

FluidOne supports the needs of 2,000+ customers, including 200 channel resellers, with IT and Cyber Security managed services underpinned by connectivity and communications solutions. A comprehensive managed service provider (MSP), FluidOne has in-house experts that specialise in providing solutions ranging from IT security and disaster recovery, to cloud hosting and Microsoft licence management. As AI becomes a core enabler of innovation, FluidOne’s vision is to lead the way in secure AI adoption, combining innovative Connected Cloud solutions with unmatched expertise and service, empowering businesses to thrive confidently in the AI era. The company consults with its customers to design solutions that complement their in-house IT structures; taking complex hybrid multi-site environments, to make them simple and secure, so end-users can access their business applications wherever they are.

Role Overview:

As a competent Senior IT Engineer, you will be able to provide IT consultancy services to the full range of FluidOne Chorley clients.

You will effectively support clients and colleagues as requested in a timely manner in line with the client’s support contracts.

Responsibilities

You are required to provide reactive and pro-active technical support services and incident management for the following types of work:

Monitoring and maintaining systems and networks
Installation and configuration of systems
Diagnosing faults on both hardware and software
Solving technical and application issues by phone, email or in person
Walking clients through troubleshooting steps
Re-fitting and/or replacing of client hardware
Supporting updates and/or roll-outs for client applications (training of users as needed)
Working to SLA’s
Prioritising and managing multiple open tickets
Establishing good working relationships with clients

You will also;

Take details of any problem or service requirement from clients even if they fall outside of your remit – then escalate these appropriately to the relevant team
Take ownership of tickets as appropriate and continue to own the task until completed even if elements of the work are delegated to others
At times, be required to work out of the Office, at Client sites or our Core site. This will require travel possible overnight stays and has potential for working out of office hours
Check for work-related emails, messages and calls from colleagues or clients out of regular office hours (evenings and weekends), especially following any significant project or support activity, to ensure client requirements are met and colleagues are supported

In addition you will have the following higher-level responsibilities:

Testing and evaluating any new tech/applications/processes
Training of new employees
Being an escalation point for your 2nd and 3rd Line colleagues
Problem ticket management conduct root cause analysis
Project Work
Ticket queue management, prioritising and allocating work as necessary
Maintenance of technical documentation

Requirements:

Excellent verbal and written communication skills, including ability to effectively communicate with internal and external clients (up to senior management levels, using appropriate and professional language)
Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
Ability to work independently and to carry out tasks to completion within parameters and instructions given, prescribed routines, and standard accepted practices
Proven experience in an IT Support Role and Team
Must follow all integrated ISO management systems, be aware of and comply with all ISO data security systems at all times.
Ability to maintain regular, punctual attendance
Must be able to talk, listen and be clear and concise in all telephone and written communications
Must complete all necessary paperwork and administrative tasks as required by your work including timesheets, expenses, ticket notes and all peripheral administrative tasks for this role in a clear and accurate manner
Ability to handle constantly changing flow of traffic; remain productive during slow times, be able to multitask effectively during busy times, exercise patience and professionalism during stressful situations.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Benefits after probationary period:

Employee Assistance Programme (EAP)

Life Assurance (3x salary)

Sodexo Discount Platform

Complimentary breakfast and refreshments

5% company pension contribution

Generous holiday entitlement + birthday leave

Half-price internet connectivity

Ride2Work scheme

How To Apply:

Send CV with covering letter to [email protected] with the job title as the subject field.

FluidOne is an equal opportunities provider and welcomes applications regardless of sex, marital status, ethnic origin, disability, religion, sexual orientation, or age.

Apply Now

Refine Your Search

senior it engineer jobs in horwich, gtm

Senior IT Engineer

Graduate Robotics Engineer

Head of IT and Development

HubSpot Manager

Senior IT Support Specialist / Project Engineer MSP

Senior IT Infrastructure Engineer

Senior Infrastructure Engineer

Senior Systems Engineer

Frontend Developer

Head of Applications

Senior Project Manager (Civil Engineering/Infrastructure)

Deputy UK Facilities Manager

Manufacturing Engineering Manager

Operations Manager

Pre-Construction Design Manager – Residential Construction

Senior Business Platform Engineer (AI/ Automation)

Senior TechOps Generalist

Infrastructure Engineer

Senior Infrastructure Engineer - Projects

Senior Network Infrastructure Engineer

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