1st line support Work, Jobs in Houghton Regis, Bdf (with Salaries)

Customer Service Representative
Acrelec UK —Hemel Hempstead
- £21,158 - £24,785 a year
- Full-time
- Hybrid work
- Microsoft Word
- POS
- IT
- Health & wellbeing programme
- Gym membership
Quick apply
1d
2nd Line analyst - Technical Support
Managed 24/7 Ltd —Milton Keynes
- £26,000 - £37,000 a year
- Full-time
- Microsoft Office
- Mentoring
- Data entry
Quick apply
9d
Customer Service Advisor
Allica Bank —Milton Keynes
- £25,000 - £27,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Quality control
- Banking
IT Support Engineer
OSD Healthcare —Hemel Hempstead
- Full-time
- Communication skills
- Free parking
- Annual leave
Quick apply
11d
1st Line Support
Leisure Employment Services —Hemel Hempstead
- Part-time
- Hybrid work
- AI
- Communication skills
- Employee discount
Quick apply
1st Line Support Analyst
Dawsongroup —Milton Keynes
- Full-time
- Communication skills
Quick apply
9d
Barista - Store# 91552, Stadium MK
Starbucks —Milton Keynes
- Weekend availability
- Customer service
- Cleaning
- Store discount
- Employee assistance programme
1st & 2nd Line IT Support
The Mill Hill School Foundation —Hemel Hempstead
- £25,000 - £30,000 a year
- Full-time
- Software troubleshooting
- Customer service
- In-person
Quick apply
12d
1st line Support Engineer
Ekco —Milton Keynes
- Azure
- Computer networking
- Time management
- Annual leave
- Employee assistance programme
Quick apply
Deputy Manager
Caring Hearts Homes —Luton
- £33,500 - £35,000 a year
- Weekend availability
- Writing skills
- Supervising experience
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
1d
Technical Engineer - 2nd Line
Redsquid Communications —Borehamwood
- Full-time
- Remote
- Azure
- Microsoft Office
- SharePoint
Quick apply
CDD Analyst
Allica Bank —Milton Keynes
- Full-time
- Hybrid work
2nd Line Support Technician
dbfb Ltd —Northampton
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Maintenance
- Continuous improvement
- Mentoring
Quick apply
IT Support Engineer
DLRC —Letchworth
- Hybrid work
- Continuous improvement
- SharePoint
- Leadership
7d
Applications Support Technician - Level 1
ASSA ABLOY —Olney
- Communication skills
HR Project Coordinator
BAM UK & Ireland —Hemel Hempstead
- Microsoft Powerpoint
- Microsoft Word
- Continuous improvement
12d
It Support Engineer 1st Line/2nd Line
Azteq Group Limited —Beaconsfield
- £28,000 - £34,000 a year
- Full-time
- Travel
- Computer networking
- SharePoint
- Free parking
- Referral programme
Quick apply
10d
Paraplanning Administrator (IFA)
EJS Financial Planners Ltd —High Wycombe
- £30,000 - £35,000 a year
- Full-time
- Microsoft Word
- Organisational skills
- Financial services
- Life insurance
Quick apply
10d
Level 2 IT Engineer
Azteq Group Limited —Beaconsfield
- £30,000 - £40,000 a year
- Full-time
- Hybrid work
- Travel
- Computer networking
- Communication skills
- Free parking
Quick apply
10d
Residential Support Worker
Claris Homes —Kempston
- £15.50 - £16.00 an hour
- Overtime
- Experience working with children
- First Aid Certification
- In-person
- Free parking
- Annual leave
Quick apply

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Customer Service Representative

Acrelec UK
Hemel Hempstead

Quick apply

Job details

Permanent | Full-time
£21,158 - £24,785 a year
1 day ago

Benefits

Health & wellbeing programme
Company pension
Gym membership
On-site parking

Qualifications

Microsoft Word
Technical troubleshooting
Customer service call handling
Inbound customer enquiry call handling
Stakeholder collaboration
Incident queue management
GCSE
Ticket management
Microsoft Office Suite
Ticket management systems
Technical support incident logging
POS
IT
Customer support
Customer interaction
Incident log maintenance
Help desk
Office experience

Full job description

About Us

Odema & Acrelec UK are part of a global technology company focused on digital transformation solutions to help deliver innovative resolutions for Quick Service Restaurants (QSR), Hospitality and Retail Verticals. For over 21 years we have worked in partnership with some of the world’s largest companies.

Recognised as the inventor of the self-order kiosk for the Quick Service Retail industry, our solutions deliver 23% improved customer sales, reduce waiting times in the stores, increase speed of service, allow labour redeployment and increase customer satisfaction. In the UK alone we support over 2,500 sites across our client base which includes KFC, Taco Bell, McDonalds, Costa, Starbucks, Wagamama, Itsu, Burger King. Popeye’s, Wendy’s and many more.

Job Summary

This position is paid at minimum wage level depending on age.

We are looking for a motivated and enthusiastic individual to join our team as a Customer Service Representative within our Service Desk team. This is an entry level position and is a great opportunity to start a career in Customer Services and IT and gain exposure to all areas of a tech company.

The Customer Service Representative plays a crucial role in supporting our customers. You will be the initial point of contact for customers experiencing technical issues, whether through phone, email, or using the ticketing portal. You will be expected to log all incoming support requests, ensuring each issue is tracked and managed until resolution.

Where possible and when trained you will perform initial troubleshooting for common problems. If you cannot resolve an issue, troubleshoot, apply known resolutions, escalate where necessary and manage the issue through to resolution.

You will be expected to keep customers informed about the status of their requests and any planned changes or outages that might affect them. You must be confident and comfortable with providing excellent written and verbal communications. You must be able to manage multiple priorities and tasks at any one time.

You will help to maintain accurate records of all support activities and solutions, contributing to a knowledge base that can help resolve future issues more efficiently.

Would suit school leaver or 2nd jobber looking at IT as a possible career.

This is a fully office-based role (non-hybrid role), based in Hemel Hempstead.

You will start working 9.00am - 5.30pm Monday - Friday then will move on a flexible rota once trained. The Service Desk operate between the hours of 06:00 – 23:00 daily, excluding Christmas day and you should be prepared to be available for shifts within those times.

Responsibilities

Provide first-line support to clients via phone and email.
Troubleshoot and resolve basic issues.
Log and manage support requests using our ticketing system.
Maintain accurate records of all support activities and client interactions, keeping tickets updated daily.
Escalate complex issues to second-line support when necessary.
Actively manage ticket system queues to chase resolution and reduce ageing tickets to agreed SLAs.
Participate in training sessions to develop technical skills and knowledge.
Provide excellent customer service and always maintain a professional demeaner..
Follow all documented processes.

Essential Skills

Excellent communication and interpersonal abilities both written and verbal.
Good Microsoft skills using Outlook, Word and Excel.
Strong problem-solving skills.
Attention to detail.
Customer-focused with a commitment to delivering high-quality service.
Empathetic towards Customers
Ability to work collaboratively with other departments and stakeholders.
Calm under pressure and an ability to reprioritise at short notice.
GCSE\O-Level English & Maths (C or above).
Genuinely want to deliver 1st class customer service.
Ability to work in a busy, results focused and thriving environment.

Desirable Skills

Experience working with customers.
Experience of working on a service desk or call centre environment.
Familiar with POS/EPOS systems

Job Types: Full-time, Permanent

Pay: £21,158.00-£24,785.00 per year

Benefits:

Company pension
Gym membership
Health & wellbeing programme
On-site parking

Application question(s):

Will you be looking for Visa Sponsorship in the near future?

Education:

GCSE or equivalent (preferred)

Experience:

Office: 1 year (preferred)
IT: 1 year (preferred)
Customer Service: 1 year (preferred)

Work Location: In person

Quick apply

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