Investigations manager Work, Jobs in Houghton Regis, Bdf (with Salaries)

Regional Resolution Manager - North Counties
Peabody —Dunstable
- £50,000 a year
- Hybrid work
- Analysis skills
- Leadership
- Communication skills
- Annual leave
2d
Office Manager
Houghton Regis Medical Centre —Dunstable
- Part-time
- GP surgery experience
- Microsoft Office
- Administrative experience
- Annual leave
Quick apply
11d
Head of Safeguarding
Benjamin Uk Ltd —Leighton Buzzard
- £40,000 - £50,000 a year
- Weekend availability
- Hybrid work
- Childcare
- Working with children
- Bachelor's degree
Quick apply
4d
Paramedic Clinical Team Manager
Medical Emergency Solutions —Luton
- £48,000 - £53,000 a year
- Overtime
- Hybrid work
- Supervising experience
- Bachelor's degree
- Mentoring
- Annual leave
Quick apply
Quality Manager
Leonardo UK Ltd —Luton
- £69,000 - £80,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Employee assistance programme
- Flexible schedule
Professional Standards Department Appropriate Authority - Cambs
Bedfordshire Police —Tempsford
- £48,309 a year
- Part-time
- Analysis skills
- Communication skills
- Annual leave
- Employee assistance programme
14d
Operational Excellence Manager, Europe
Spreetail —Leighton Buzzard
- Full-time
- Remote
- English
- Analysis skills
- Warehouse experience
Quick apply
Head of Campus Experience
Oaklands College —St Albans
- £50,404 - £55,083 a year
- Management
- Customer service
- Microsoft Office
- Annual leave
- Employee discount
2d
Bid and Contract Manager
Element Materials Technology —Luton
- Hybrid work
- Engineering
- Master's degree
- Bachelor's degree
1d
Continuous Improvement Manager
Medik8 —Aylesbury
- £50,000 - £60,000 a year
- Hybrid work
- Analysis skills
- Continuous improvement
- Leadership
- Employee discount
Quick apply
Supported Living Scheme Manager – Mental Health
Bedfordshire Supported Housing Ltd —Dunstable
- £33,150 a year
- Full-time
- Travel
- Leadership
- Annual leave
- Referral programme
8d
Investigation Officer - Op Maze
Bedfordshire Police —Kempston
- Full-time
- Annual leave
- Employee assistance programme
4d
Community Inclusion Officer
Luton Town Football Club —Luton
- Weekend availability
- Childcare
- Microsoft Office
- Administrative experience
Estates and Facilities Supervisor
London Luton Airport —Luton
- Full-time
- Maintenance
- Supervising experience
- Leadership
- Employee discount
Quality and Risk Manager
Circle Health Group —Milton Keynes
- Up to £60,000 a year
- Full-time
- Data analysis skills
- Communication skills
- Employee discount
- Life insurance
Transport Shift Manager, Nights
GXO Logistics —Luton
- Up to £37,500 a year
- Full-time
- Management
- Supervising experience
- Leadership
- Annual leave
- Employee discount
Transport, Safety & Sustainability Manager
Wilson James —Bedford
- £55,000 - £60,000 a year
- Full-time
- First Aid Certification
- Construction experience
- Leadership
- Annual leave
- Employee discount
PIP 2 Investigator
Thames Valley Police —Aylesbury
- £40,345 a year
- Part-time
- Annual leave
- Employee discount
2d
Service Manager - Milton Keynes
Chapter 2 —Milton Keynes
- £55,000 a year
- Hybrid work
- Management
- Travel
- Organisational skills
Senior Cyber Incident Manager (SCIM)
Tesco UK —Welwyn Garden City
- Full-time
- AI
- Leadership
- Employee assistance programme

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Regional Resolution Manager - North Counties

Peabody -
Dunstable

Apply Now

Job details

£50,000 a year
2 days ago

Benefits

Annual leave
Company pension
Paid volunteer time

Qualifications

Complaint handling
Analysis skills
Leadership
Communication skills

Full job description

Our Vacancy

Regional Resolution Manager – North Counties

Lead positive change for residents and communities

We're looking for an experienced and values-driven Regional Resolution Manager to lead our resolution service across North Counties.

This is an exciting opportunity to shape resident experience across a diverse region, ensuring complaints, Member enquiries and executive correspondence are handled fairly, professionally and with a strong focus on learning and improvement.

Working closely with operational teams and regional leaders, you'll ensure residents' voices are heard, lessons are learned and services continue to evolve to meet the needs of our communities.

What you'll be doing

Leading a team of Complaint Investigators and Coordinators, you'll be responsible for delivering an effective and resident-focused resolution service.

You will:

Lead the regional approach to complaint resolution and service recovery.
Ensure complaints and enquiries are handled fairly, consistently and within agreed timescales.
Act as the escalation point for complex or sensitive complaints.
Oversee responses to MPs, Councillors and executive correspondence.
Ensure compliance with the Housing Ombudsman's Complaint Handling Code and internal governance requirements.
Identify complaint trends and recurring themes, using insight to drive meaningful improvements.
Work in partnership with operational teams to address root causes and reduce repeat complaints.
Monitor performance, risks and service improvements across the region.
Support a culture of accountability, learning and continuous improvement.

Working across geographically diverse communities, you'll understand the importance of building strong local relationships, supporting operational teams and ensuring residents receive a consistent, high-quality service regardless of location.

About You

You'll be a collaborative leader with a strong understanding of social housing and a passion for improving outcomes for residents.

You'll bring:

Significant experience in complaint handling, customer resolution, investigations or service improvement within social housing or a similarly regulated environment.
Strong understanding of the Housing Ombudsman's Complaint Handling Code and complaint handling best practice.
Knowledge of the Regulator of Social Housing Consumer Standards and the importance of resident-focused services.
Experience dealing with complaints relating to housing management, repairs, property services, tenancy issues, antisocial behaviour or resident safety.
Experience responding to MPs, Councillors, senior executives and other stakeholders.
Proven experience leading and developing successful teams.
Excellent communication and stakeholder relationship skills.
Strong analytical ability and experience using feedback and complaints data to improve service delivery.
The confidence to influence, challenge and support colleagues to deliver better outcomes.

Why this role matters

Complaints provide a unique opportunity to understand resident experiences and improve the services we provide. As Regional Resolution Manager, you'll ensure complaints are resolved fairly and transparently while driving improvements that make a real difference to residents and communities.

Our values and service standards

You'll be someone who shares our values of Being Kind, Doing the Right Thing, Loving New Ideas, Celebrating Diversity, Keeping Our Promises and Pulling Together. You'll also champion our service standards by getting things sorted, keeping residents updated, being honest and accountable, listening and supporting, and learning and improving.

Why join us?

You'll be joining a service that is passionate about helping residents flourish in their homes and communities. You'll have the opportunity to shape service delivery, influence local partnerships and lead a team that makes a genuine difference every day.

Here’s what you’ll get when you join us:

Flexible and hybrid working
30 days' annual leave, plus bank holidays
Up to 10% pension contribution, matched 1:1
Two additional paid volunteering days each year
Flexible benefits scheme, including options for healthcare, dental care, and more

What to expect from our recruitment process

We’re committed to a fair, inclusive, and transparent recruitment process.

Interviews/assessment will be held in person on the 11 August in our Houghton Hall, Dunstable Office.

Please read before you apply

You must have the right to work in the UK; we are unable to provide visa sponsorship.
We reserve the right to close this advert early if we receive a high volume of suitable applications.
Regular attendance at our Houghton Hall Office with travel across our other regions and visits to our Headquarters in London.

If you're passionate about resident experience, regulatory excellence and leading service improvement within a complex urban housing environment, we'd love to hear from you. Please apply by submitting an anonymised CV, answering a few application questions and providing a short supporting statement outlining why you're the ideal candidate for the Regional Resolution Manager role.

If you need to ask us anything else at all, feel free to drop an email to Talent Specialist Julie-Ann.O'[email protected]

Apply Now

Refine Your Search

investigations manager jobs in houghton regis, bdf

Regional Resolution Manager - North Counties

Office Manager

Head of Safeguarding

Paramedic Clinical Team Manager

Quality Manager

Professional Standards Department Appropriate Authority - Cambs

Operational Excellence Manager, Europe

Head of Campus Experience

Bid and Contract Manager

Continuous Improvement Manager

Supported Living Scheme Manager – Mental Health

Investigation Officer - Op Maze

Community Inclusion Officer

Estates and Facilities Supervisor

Quality and Risk Manager

Transport Shift Manager, Nights

Transport, Safety & Sustainability Manager

PIP 2 Investigator

Service Manager - Milton Keynes

Senior Cyber Incident Manager (SCIM)

I want to receive the latest job alerts for investigations manager in houghton regis, bdf

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