Solutions engineer Work, Jobs in Hounslow, Greater London (with Salaries)

IT Service Desk Manager
APCOA PARKING (UK) LTD —Uxbridge
- £50,000 a year
- Hybrid work
- Analysis skills
- Computer networking
- IT
- Annual leave
- Employee discount
Quick apply
Azure Data / Dev Ops Engineer
Assura Protect —London
- £60,000.00 - £95,669.20 a year
- Full-time
- Azure
- Oracle
- DevOps
- Health & wellbeing programme
- Employee stock ownership plan
Quick apply
Solutions Engineer
Ruleguard —London
- £100,000 - £120,000 a year
- Full-time
- AI
- Communication skills
Quick apply
Data Engineer
Air Apps —London
- £54,000 - £67,000 a year
- Full-time
- Data analysis skills
- SQL
- Analysis skills
- Life insurance
EUC Engineer
CGI —London
- Full-time
- Customer service
- Windows
- IT
Quick apply
ITAM Engineer
CGI —London
- Full-time
- Hybrid work
- Analysis skills
- IT
- In-person
Quick apply
Data Engineer
Redhorse International —London
- £51,355.35 - £106,846.96 a year
- Full-time
- SQL
- In-person
- AI
- Store discount
- Flexitime
Quick apply
Senior Software Engineer in Test (Security)
deltaflare —Richmond
- £55,000 - £70,000 a year
- Full-time
- Bachelor's degree
- Travel
- APIs
Quick apply
2d
IT Field Engineer (MSP) – London (Hybrid / Client-Facing)
Single Source ICT —Knightsbridge
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- Travel
- Computer networking
- SharePoint
- Work from home
Quick apply
11d
Analytics Engineer
Kew Gardens —Kew Gardens
- £61,337 a year
- Full-time
- Azure
- Python
- Marketing
- Annual leave
- Employee assistance programme
11d
Desktop Support Engineer
Humnize —Hayes
- £30,000 - £33,000 a year
- Azure
- Computer networking
- Organisational skills
IT Support Engineer
VITS Ltd —London
- £27,000 - £33,000 a year
- Full-time
- Hybrid work
- Azure
- Up to 50% travel
- Travel
- Bereavement leave
- Sick pay
Quick apply
4d
Engineer
Elis —Camberwell
- £45,000 - £47,000 a year
- Call to connect
- Schematics
- Microsoft Office
- Continuous improvement
- Employee assistance programme
IT Service Availability Engineer
JATO —Uxbridge
- Hybrid work
- Microsoft Office
- Communication skills
- Time management
Anthropic Fellows Program
Anthropic —London
- £2,310 - £4,300 a week
- Part-time
- Remote
- Master's degree
- Maths
- Bachelor's degree
- Flexible schedule
IT Engineer
The Pointer School —Blackheath
- £40,000 a year
- Full-time
- Up to 50% travel
- English
- Windows
- Employee discount
- Flexible schedule
Quick apply
2d
Senior Solutions Engineer
Okta —London
- £108,000 - £160,000 a year
- Computer Science
- Sales
- Engineering
- Annual leave
Graduate Programme 2027: Software Engineer (Java)
Revolut —London
- £18,400 a month
- Full-time
- Hybrid work
- English
- Java
- Master's degree
Software Solutions Engineer
Hyland —London
- £41,488 - £48,910 a year
- Full-time
- Project management
- Bachelor's degree
- No degree
13d
Platform Engineer
Secret Intelligence Service —London
- £66,332 a year
- Part-time
- DevOps
- Java
- Software development
- Annual leave
- Flexitime
12d

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IT Service Desk Manager

APCOA PARKING (UK) LTD -
Uxbridge

Quick apply

Job details

£50,000 a year

Benefits

Annual leave
Company pension
Employee discount

Qualifications

Jira
ITIL Certification
Technical support
Analysis skills
Zendesk
IT support
Computer networking
ServiceNow
IT
Problem management
Communication skills

Full job description

The Role

IT Service Desk Manager

Hybrid Working – Uxbridge - £50K per year

At APCOA, we're not just managing parking we're shaping the future of urban mobility. As technology continues to play an increasingly important role in our business, we're looking for an experienced and proactive IT Support/Service Desk Manager to lead our Service Desk function and help deliver an exceptional support experience for both our colleagues and clients across the UK.

This is a fantastic opportunity for a people-focused leader who thrives on driving service excellence, improving processes, and developing high-performing teams. You'll play a key role in ensuring our IT support operation runs efficiently, identifying opportunities for improvement, and helping to shape the future of IT service delivery within a fast-paced and growing organisation.

Working closely with the Head of IT and Infrastructure Manager, you'll be responsible for leading our Service Desk team, improving operational performance, and ensuring we consistently deliver a first-class support service.

What You'll Do

Lead and Develop the Service Desk Team

Manage, mentor, and develop a team of 1st and 2nd Line Support Engineers.
Create a positive, collaborative, and high-performing team culture.
Conduct regular coaching, performance reviews, and development planning.
Ensure appropriate resource planning and support coverage across operational hours.

Drive Service Excellence

Oversee the day-to-day operation of the IT Service Desk.
Ensure support requests are prioritised, managed, and resolved within agreed service levels.
Monitor ticket queues, escalations, and workloads to ensure efficient service delivery.
Maintain high levels of customer satisfaction across internal stakeholders & external clients.

Improve Performance and Reduce Recurring Issues

Analyse data to identify trends, recurring incidents and opportunities for improvement.
Work closely with technical teams to investigate root causes and implement long-term solutions.
Drive problem management initiatives that reduce repeat incidents and improve user experience.
Monitor and report on key performance indicators, service levels, and operational metrics.

Innovate and Optimise

Continuously review and improve Service Desk processes, workflows, and ways of working.
Introduce new technologies, automation tools and AI-driven solutions to improve efficiency and service quality.
Champion best practice and support the ongoing maturity of IT service management.

Build Strong Relationships

Act as a key escalation point for support-related issues.
Lead stakeholder meetings and client service reviews.
Work closely with internal departments and external clients to understand requirements and deliver excellent service.
Communicate service performance, improvement plans, and key updates effectively.

What You'll Bring

Proven experience managing an IT Service Desk, Helpdesk, or IT Support function.
Experience leading and developing technical support teams.
Strong understanding of IT support processes, ticketing systems, and service management principles.
Excellent analytical skills with the ability to interpret data and identify improvement opportunities.
Strong problem-solving and decision-making capabilities.
Exceptional communication and stakeholder management skills.
A customer-focused mindset with a passion for service excellence.
Experience working within a multi-site or client-facing environment.

It Would Be Great If You Also Have

ITIL Foundation certification (or higher).
Experience within a managed service or customer-facing IT environment.
Knowledge of infrastructure, networking, cloud technologies, and modern workplace solutions.
Experience using service management platforms such as Zendesk, ServiceNow, Freshservice, or Jira.
Exposure to automation technologies, data analytics, or artificial intelligence tools.

Why Join APCOA?

At APCOA, you'll join a business that is investing in technology, innovation, and digital transformation. You'll have the opportunity to influence how IT services are delivered across the organisation, work with talented colleagues, and make a real impact on both operational performance and customer experience. In return, we offer a supportive environment where your ideas are valued, your development is encouraged, and your contribution genuinely makes a difference.

What We Offer

Competitive salary £50,000 per annum
Hybrid working
25 days annual leave plus bank holidays
Pension scheme
Employee discount benefits
Ongoing training and development opportunities
The opportunity to be part of a growing and innovative organisation

If you're an experienced IT Support Manager looking for your next challenge and want to play a key role in driving service excellence within a technology-focused business, we'd love to hear from you.

Apply today and help shape the future of APCOA's IT services.

Quick apply

Refine Your Search

solutions engineer jobs in hounslow, greater london

IT Service Desk Manager

Azure Data / Dev Ops Engineer

Solutions Engineer

Data Engineer

EUC Engineer

ITAM Engineer

Data Engineer

Senior Software Engineer in Test (Security)

IT Field Engineer (MSP) – London (Hybrid / Client-Facing)

Analytics Engineer

Desktop Support Engineer

IT Support Engineer

Engineer

IT Service Availability Engineer

Anthropic Fellows Program

IT Engineer

Senior Solutions Engineer

Graduate Programme 2027: Software Engineer (Java)

Software Solutions Engineer

Platform Engineer

I want to receive the latest job alerts for solutions engineer in hounslow, greater london

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