Customer experience leader Work, Jobs in Hounslow West, Gtl (with Salaries)

Supervisor - Discover - Heathrow Airport
Lagardère Travel Retail (UK & IRE) —Hounslow
- £16.80 an hour
- Weekend availability
- Customer service
- Supervising experience
- Conflict management
- Employee discount
- Life insurance
Quick apply
Sales Advisor - Relay - Heathrow Airport
Lagardère Travel Retail (UK & IRE) —Hounslow
- £14.80 an hour
- Full-time
- Customer service
- Cash handling
- Communication skills
Quick apply
4d
Academic Administration Officer
Institute for Optimum Nutrition —Richmond
- £23,200 a year
- Part-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Administrative experience
- Health & wellbeing programme
- Annual leave
Quick apply
2d
Store Manager
Deichmann uk —Kingston upon Thames
- £36,500 a year
- Full-time
- Customer service
- Merchandising
- Maths
- Store discount
- Employee discount
Quick apply
Free People Assistant Store Manager - Richmond, UK
Free People —Richmond
- Full-time
- Conflict management
- Training & development
- Retail management
- Annual leave
- Employee assistance programme
Contact Centre Operations Manager
Eckoh —Hemel Hempstead
- From £47,000 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Analysis skills
- Free parking
- Work from home
Quick apply
Permits Officer
Richmond and Wandsworth Councils —Twickenham
- £30,225 - £42,888 a year
- Full-time
- Customer service
- Computer literacy
- Data entry
- Annual leave
Quick apply
4d
Customer Experience and Operations Manager
Love Velo —Holborn
- £35,000 - £45,000 a year
- Full-time
- CRM software
- Management
- Customer service
- Store discount
- Annual leave
Quick apply
11d
Vending Services Manager - Heathrow
9620146 —London Heathrow Airport
- From £42,000 a year
- Full-time
- Customer service
- Team management
- In-person
- Employee assistance programme
Quick apply
3d
Customer Service Team Leader
Thames Talent Partners —Uxbridge South
- £32,000 - £34,000 a year
- Full-time
- Microsoft Word
- Team management
- Free parking
Quick apply
3d
Vending Operator - Decorum Vending Ltd
9620146 —Byfleet
- From £31,000 a year
- Full-time
- English
- Driving
- Warehouse experience
- Annual leave
Quick apply
10d
Crew Leader (Duty Manager) - Moxy London Heathrow Airport
Hotel Co 51 UK —London
- £33,404 a year
- Full-time
- English
- Hotel
- Team management
- Employee discount
Quick apply
19h
Team Leader - 21 Soho Square
ST James Facilities —London
- £39,250 a year
- Full-time
- Word processing
- Writing skills
- English
Quick apply
Store Manager
Lovisa —London
- £27,040 - £29,536 a year
- Retail management
- Leadership
- Employee discount
- Referral programme
Quick apply
In Home Sales Demonstrator
Harvey Water Softeners —Twickenham
- £50,000 - £95,000 a year
- Weekend availability
- Communication skills
- Annual leave
- Flexible schedule
Quick apply
Universal Banker
HSBC Global Services Limited —Hayes
- From £27,200 a year
- Full-time
- Communication skills
- Banking
- Employee discount
9d
Retail Assistant Manager
Farmfoods —Feltham
- £31,449.60 - £35,306.88 a year
- Weekend availability
- Customer service
- Training & development
- Retail management
- Annual leave
- Employee discount
Quick apply
5d
Customer Service Administrator
Seiko UK Ltd —Maidenhead
- £26,000 - £28,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Computer literacy
- Free parking
- Health & wellbeing programme
Quick apply
10d
Service Colleague (Express)
ASDA —London
- £13.10 - £14.35 an hour
- Part-time
- Customer service
- Employee assistance programme
- Employee discount
1d
Customer Experience Coordinator
Johnson Controls —Sunbury
- Full-time
- Computer literacy
- Computer skills
- Annual leave
- Employee assistance programme

I want to receive the latest job alerts for customer experience leader in hounslow west, gtl

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer experience leader jobs near hounslow west, gtl

Supervisor - Discover - Heathrow Airport

Lagardère Travel Retail (UK & IRE) -
Hounslow

Quick apply

Job details

Permanent | Full-time
£16.80 an hour

Benefits

Employee discount
Life insurance
On-site parking

Qualifications

Closing procedures
Customer service
Mentoring junior staff
Performance management
Retail team management
Supervising experience
Store management
Staff training
Opening procedures
Conflict management
Employee performance appraisals
Computer skills
Customer interaction
Retail experience
Training & development
Stock replenishment
Retail management
Cash handling
Leadership
Team motivation leadership
Communication skills
Time management
Rota coordination

Full job description

Exciting new opportunity in travel retail, delivering exceptional service while working in a fast-paced, dynamic environment!

Job Purpose:

The Supervisor is responsible for overseeing the daily operations of the store, ensuring high levels of customer satisfaction, and leading the sales team to meet targets. The role involves supervising staff, handling escalated customer issues, managing inventory, and ensuring the store's visual standards are maintained. You will also support management in administrative duties and assist in training new team members.

This role is for our Discover London store at Heathrow Airport.

Benefits: Simplyhealth, Retail Trust, life insurance, on-site parking and up to 25% in-store discounts

Contract: 37.5 hours per week, worked across 5 days

Key Responsibilities:

Supervise and motivate the retail team to achieve sales targets and provide excellent customer service.
Assist in the daily operations of the store, including opening and closing procedures.
Manage staffing schedules and ensure appropriate coverage on the sales floor.
Handle escalated customer inquiries and resolve issues promptly.
Oversee merchandising and ensure the store is clean, organised, and visually appealing.
Assist with inventory control, stock replenishment, and loss prevention.
Train and onboard new employees, providing ongoing coaching and feedback.
Support the management team with administrative tasks and reports.
Manage cash and payment systems in accordance with company procedures and policies.
Uphold health and safety standards in store.
Performance management of employees; performance reviews, development plans, investigations.

Qualifications

Previous experience in a retail environment, with supervisory experience preferred.
Strong leadership and communication skills.
Ability to work in a fast-paced environment and manage multiple tasks.
Strong problem-solving abilities and a customer-focused mindset.
Basic computer skills for inventory management and reporting.
Flexibility to work varying shifts, including weekends and holidays.

Key Skills

Leadership and team management.
Customer service excellence.
Problem-solving and conflict resolution.
Inventory management.
Communication and interpersonal skills.
Time management and organisation.

Accessing the airport:

A five-year working and personal reference, along with a Criminal Reference Check, will be required for this role as the store is airside in the departures lounge. This will be discussed in more detail at interview stage or please contact us if you have any questions regarding this.

Our values: Can you feel the HEAT?

Whatever role you deliver for Lagardère Travel Retail, part of your responsibility is to represent and uphold our company values everyday:

HONESTY - Working ethically | Fostering a culture of openness | Treating each other fairly | Being considerate

EXCELLENCE - Delivering first class customer service | Upholding high store standards | Showcasing prestigious brands

AGILITY - Working in a fast-paced environment | Adapting well to change | Always striving to improve

TEAM SPIRT - Working together as one team | Supporting each other | Being active partners in our wider communities

Our company:

One of the two divisions of the Lagardère group, Lagardère Travel Retail is a pioneering global leader in the travel retail industry and the only operator to have established a comprehensive and world-recognised leadership across multiple business activities.

Cumulating more than 170 years of experience in travel retail since the opening of the first bookstore in 1852 at Paris Gare de Lyon, we deliver new experiences for travelers every day.

Operating over 5,000 stores across Travel Essentials, Duty Free & Fashion and Foodservice in airports, railway stations and other concessions in 42 countries worldwide, we generated €5.2bn sales in 2022.

At Lagardère Travel Retail we believe an inclusive and diverse culture can help businesses and people thrive. We are committed to create a work environment where our people can fulfil their potential and be themselves and to support each and every one of them in achieving their ambitions. We welcome and consider all applicants regardless of their background and can ensure all candidates will receive a fair and equal treatment.

Quick apply

Refine Your Search

customer experience leader jobs in hounslow west, gtl

Supervisor - Discover - Heathrow Airport

Sales Advisor - Relay - Heathrow Airport

Academic Administration Officer

Store Manager

Free People Assistant Store Manager - Richmond, UK

Contact Centre Operations Manager

Permits Officer

Customer Experience and Operations Manager

Vending Services Manager - Heathrow

Customer Service Team Leader

Vending Operator - Decorum Vending Ltd

Crew Leader (Duty Manager) - Moxy London Heathrow Airport

Team Leader - 21 Soho Square

Store Manager

In Home Sales Demonstrator

Universal Banker

Retail Assistant Manager

Customer Service Administrator

Service Colleague (Express)

Customer Experience Coordinator

I want to receive the latest job alerts for customer experience leader in hounslow west, gtl

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected