Service delivery manager Work, Jobs in Hounslow West Station (with Salaries)

Service Delivery Manager
ABM UK —London Heathrow Airport
- Management
- Human resources
- IT
- Employee discount
Quick apply
1d
Service Delivery Manager
ABM —London Heathrow Airport
- Management
1d
Fleet Manager
Galeta —Hayes
- Up to £37,000 a year
- Full-time
- Customer service
- Bakery
- Bachelor's degree
- Free parking
- Employee discount
Quick apply
10d
Service Delivery Manager
Veolia ES (UK) Limited —London
- £41,200 a year
- Weekend availability
- Management
- IT
- Annual leave
- Employee discount
Quick apply
Canvassing Team Manager – Milk & More- Residential
Milk & More —Hanworth
- £27,369 a year
- Full-time
- Remote
- Sales
- Salesforce
- Communication skills
- Annual leave
- Employee discount
Quick apply
Delivery Manager
HM Courts & Tribunal Service —Watford
- £40,001 - £50,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Leadership
- Annual leave
- Employee discount
7d
Operations / Delivery Manager (London)
Urban CGI Digital Planning —London
- £20 - £40 an hour
- Hybrid work
- Project management
- Communication skills
Quick apply
Assistant Customer Service Manager
Return on Investment Ltd —Walton-on-Thames
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- In-person
- Annual leave
- Gym membership
Quick apply
Customer Service Host
ABM —London Heathrow Airport
- £15.44 an hour
- Full-time
7d
Customer Service Host - T3
ABM —London Heathrow Airport
- £15.44 an hour
- Full-time
7d
Cleaning Company Manager - Part Time
We Clean (Cleaning Co) Ltd —Twickenham
- £800 - £1,500 a month
- Part-time
- Up to 50% travel
- English
- Supervising experience
Quick apply
Homelessness Service Manager
Hillingdon Council —Uxbridge
- £69,984 - £74,802 a year
- Leadership
- Free parking
- Employee discount
Education Centre Manager
Explore Learning —Hampton
- £31,250 - £33,750 a year
- Full-time
- English
- In-person
- Leadership
- Employee discount
- Referral programme
Quick apply
Group Manager
Dolce Ltd —London
- Full-time
- Management
- Up to 50% travel
- Cooking
- Employee assistance programme
Quick apply
10d
Survey Contracts Manager
M Group —Hounslow
- Engineering
- Contracts
- Leadership
- Annual leave
- Employee assistance programme
14d
Service Delivery Manager
FalconSmartIT —London
- Continuous improvement
- Leadership
Quick apply
Duty Manager
Stoke Park Ltd —Slough
- Up to £52,000 a year
- Full-time
- Hotel
- Supervising experience
- Human resources
- Free parking
- Sick pay
Quick apply
Full Time Sales And Operations Associate
Prime Lane Shippers —Hounslow
- £29,000 a year
- Full-time
- Sales
- Customer service
- Computer literacy
Quick apply
1d
Delivery Team Trainer
Evri —West Drayton
- £28,000 - £32,000 a year
- Full-time
- Customer service
- Travel
2d
Operations & Contracts Manager
Proactive Group —Burnham
- £34,000 - £45,000 a year
- Overtime
- Supervising experience
- Travel
- In-person
Quick apply

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service delivery manager jobs near hounslow west station

Service Delivery Manager

ABM UK -
London Heathrow Airport

Quick apply

Job details

Fixed term contract
1 day ago

Benefits

Cycle to work scheme
Employee discount

Qualifications

Management
Human resources
IT
Communication skills

Full job description

LOCATION: Heathrow

SHIFT PATTERN: Maternity Cover - Fixed term contract 6 months. Shift pattern 4 on 4 off

SALARY: Competitive

If you require any additional support or adjustments during the recruitment process, please don't hesitate to contact our Recruitment Department at . We're here to help!

ROLE OVERVIEW AND PURPOSE

As a Service Delivery Manager for the Heathrow PRS (Passengers Requiring Support) operation, you are the central manager of a diverse workforce delivering crucial assistance 365 days a year. You will act as the operational manager on the ground, taking charge of daily activities, proactively managing any disruptions and ensuring our services exceed client expectations and legislative requirements. Acting as a true brand ambassador for ABM, your mission is to drive a deeply customer-focused culture while building excellent, collaborative relationships with airlines, handlers and airport authorities.

Main Duties & Responsibilities

Operational Management: Take confident control of the daily operation, actively managing resources, staffing levels and workflows to drive efficiency and meet Service Level Agreements (SLAs).
Manage Operational Flow: Oversee the smooth offloading and on-loading of high-volume flights. You will act quickly to ensure journey milestones are accurately tracked on PDAs, keeping the operational teams fully updated on any issues that require escalation.
Relationship Management: Build and sustain highly collaborative partnerships with airlines, ground handlers and Heathrow Airport management to ensure a unified approach to passenger care.
People Management & HR Processes: Actively manage your team through the full HR lifecycle. You are responsible for completing return to work interviews following absences, conducting absence improvement meetings, and carrying out thorough investigations for disciplinary, grievance and health & safety matters.
Operational Control & Quality: Champion a customer-focused culture by taking responsibility for ensuring robust daily handovers and ensuring detailed reports are completed should a service failure occur so the operation continuously improves.

Requirements

Effective Manager: You have proven experience managing teams in a fast-paced operational environment, bringing strong communication and influencing skills, as well as experience managing employees through all HR processes.
Resilient & Robust: You thrive under pressure and see a clear way through uncertainty. You remain incredibly calm in a crisis and confidently take ownership of a diverse team.
Passionate Customer Champion: You possess significant experience handling customer feedback directly, backed by a clear understanding of disability legislation, equality and diversity principles.

Essential Requirements: You must possess basic IT skills for operational reporting. You must be a reliable professional who maintains high standards of personal presentation, punctuality and attendance to ensure your team is always effectively supported.

HEALTH & SAFETY RESPONSIBILITIES

Champion a "safety first" management approach, ensuring all operations are planned and executed safely in accordance with company procedures.
Ensure all staff under your control are properly trained, briefed, and equipped to undertake their duties safely.
Vigilantly monitor the operation for health and safety compliance, ensuring all accidents or near-misses are accurately reported to the Terminal Operations Manager.

Benefits

We’re proud to offer a great range of benefits including:

24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
Mental Health support and Life Event Counseling
Get Fit Programme
Financial and legal support
Cycle to work scheme
Access Perks at Work, our innovative employee app where you can find:

Perks: discounts, gift cards, cashback, and exclusive offers
Life: Search for resources and tools on topics ranging from family and life to health, money and work
Support: Online chat or telephone service for urgent support in a crisis

For more information about ABM’s benefits, visit our

About ABM:

ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.

ABM serves a wide range of market sectors including commercial real estate, aviation, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.

For more information, visit .

ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.

Quick apply

Refine Your Search

service delivery manager jobs in hounslow west station

Service Delivery Manager

Service Delivery Manager

Fleet Manager

Service Delivery Manager

Canvassing Team Manager – Milk & More- Residential

Delivery Manager

Operations / Delivery Manager (London)

Assistant Customer Service Manager

Customer Service Host

Customer Service Host - T3

Cleaning Company Manager - Part Time

Homelessness Service Manager

Education Centre Manager

Group Manager

Survey Contracts Manager

Service Delivery Manager

Duty Manager

Full Time Sales And Operations Associate

Delivery Team Trainer

Operations & Contracts Manager

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