Technical support analyst Work, Jobs in Houston, Rfw (with Salaries)

IT Service Desk and Incident Analyst
CalMac Ferries Limited —Gourock
- £35,667 a year
- Full-time
- Communication skills
- Annual leave
12d
IT Support Analyst
Fred. Olsen Ltd —Glasgow
- Hybrid work
- Azure
- Microsoft Outlook
- Windows
- Employee discount
2d
IT Service Desk Analyst
Terumo Aortic —Inchinnan
- £26,500 a year
Quick apply
Technical Analyst
NTT Data UK —Glasgow
- Analysis skills
- Communication skills
- Analytics
Technical Analyst
NTT Ltd —Glasgow
- Analysis skills
- Communication skills
- Analytics
Assistant Business Support Analyst
East Ayrshire Council —Stewarton
- £13,968 - £37,365 a year
8d
1st Line Support Analyst
DataVita —High Blantyre
- Computer networking
- Communication skills
- Annual leave
Quick apply
12d
Service Desk Analyst
Scottish Environment Protection Agency —Motherwell
- £39,725 - £43,887 a year
- Full-time
- Communication skills
- Annual leave
- Employee discount
8d
Assistant Business Support Analyst - EAY12256
East Ayrshire Council —Stewarton
- £13,968 - £37,365 a year
- Full-time
8d
3rd Line Support Analyst
DataVita —High Blantyre
- Communication skills
- Annual leave
Quick apply
Apprentice Support Desk Analyst
ArnoldClarkApprentices —Glasgow
- £20,000 a year
- Full-time
- Continuous improvement
- SharePoint
- In-person
Quick apply
9d

Other jobs to consider

Find your next job by exploring related positions.

IT Service Desk and Incident Analyst
CalMac Ferries Limited —Gourock
Experience engaging with a variety of stakeholders and customers. Act as the first point of contact for IT incidents, service requests and technical support…
£35,667 a year
12d
IT Support Specialist
Ticopti Technology Services Ltd. —Glasgow
Assist with user accounts, access, and basic system settings. This role is a good fit for someone who enjoys troubleshooting, supporting users, and learning…
£50,000 a year
Quick apply
8d

I want to receive the latest job alerts for technical support analyst in houston, rfw

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

IT Service Desk and Incident Analyst

CalMac Ferries Limited -
Gourock

Apply Now

Job details

Full-time
£35,667 a year
12 days ago

Benefits

Annual leave
Company pension

Qualifications

Technical troubleshooting
Stakeholder liaison
Incident queue management
IT service management
Ticket management
Service restoration
Technical support incident logging
Customer support
Customer interaction
IT incident logging
Root cause analysis
Networking
Communication skills
Active Directory
Help desk

Full job description

Salary

£35,667 plus benefits

Contractual hours

37.5

Basis

Full time

Package

• Competitive salary • Very generous pension • Excellent training, development, and career progression • 37 days annual leave (pro-rata) • Staff travel pass for yourself, spouse/partner, and dependents

Date posted

05/08/2026

Job reference

REC000101644

IT Service Desk and Incident Analyst - REC000101644.

Location: Based from our beautiful Gourock head office 5 days per week with travel across our ports and vessels as required.
Contract: Permanent, full time 37.5 hours per week, Monday – Friday 8:30-17:00
Salary: £35,667 plus benefits

Keep Our Business Connected. Solve Problems. Make an Impact.

Are you passionate about technology and thrive on solving problems? Do you enjoy delivering outstanding customer service while working in a fast-paced IT environment?

We're looking for an IT Service Desk & Incident Analyst to join our team and play a vital role in maintaining the high standards of IT support our colleagues rely on every day. Working within a predominantly Microsoft environment and utilising Freshservice as our IT Service Management platform, you'll be at the heart of resolving technical issues, managing incidents, and ensuring business-critical services remain available and performing at their best.

This is an exciting opportunity for a proactive and customer-focused IT professional who enjoys troubleshooting, collaborating with stakeholders, and driving service excellence.

What You'll Be Doing

As our IT Service Desk & Incident Analyst, you'll:

Act as the first point of contact for IT incidents, service requests and technical support queries.
Log, prioritise, investigate and resolve issues within agreed service levels.
Diagnose and troubleshoot problems, escalating where required.
Monitor incidents through to resolution, keeping users informed throughout.
Identify recurring issues and support root cause analysis to drive long-term improvements.
Manage service request queues and deliver excellent customer service.
Participate in out-of-hours support when required.

What We're Looking For

You'll bring a combination of technical expertise, problem-solving ability and excellent customer service skills, including:

Essential Experience & Knowledge

Previous experience in a Service Desk, Incident Management or similar IT support role.
Experience working within Microsoft environments.
Strong Microsoft user administration experience, including:

Active Directory
Microsoft 365 / Office 365

Understanding of:

Event monitoring and management technologies
Virtual and physical server environments
Replication technologies
Network, server, database and application resilience concepts

Experience engaging with a variety of stakeholders and customers.

Personal Attributes

A collaborative team player with a positive, proactive approach.
Highly organised with excellent planning skills.
Calm under pressure with the ability to think logically and troubleshoot effectively.
Strong verbal and written communication skills.
Excellent relationship-building, networking and influencing abilities.
Able to prioritise workloads and deliver against competing deadlines.
Analytical, objective and committed to delivering exceptional customer service.

Why join CalMac?

This is an exciting time of positive change for CalMac! As one of Scotland’s biggest employers and being awarded a 10‑year CHFS3 contract, we have long‑term stability and investment to continue to deliver essential services to Scotland’s communities.

And this is more than just a Service Desk role. You'll be joining a team that plays a critical role in keeping the organisation running smoothly while contributing to service improvement and operational excellence. You'll have the opportunity to work with modern Microsoft technologies, collaborate with experienced IT professionals, and make a genuine impact every day.

If you're an enthusiastic IT professional who enjoys resolving incidents, improving services and delivering excellent customer experiences, we'd love to hear from you.

Please note, we may close this vacancy early for external applicants if we receive the required quality or quantity of applications. All offers are subject to references and right to work in the UK checks. No agencies please

Apply Now

Refine Your Search

technical support analyst jobs in houston, rfw

IT Service Desk and Incident Analyst

IT Support Analyst

IT Service Desk Analyst

Technical Analyst

Technical Analyst

Assistant Business Support Analyst

1st Line Support Analyst

Service Desk Analyst

Assistant Business Support Analyst - EAY12256

3rd Line Support Analyst

Apprentice Support Desk Analyst

Other jobs to consider

I want to receive the latest job alerts for technical support analyst in houston, rfw

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected