Customer experience leader Work, Jobs in Hoxton, Gtl (with Salaries)

Head of Customer Experience
Galeta —London
- £60,000 - £70,000 a year
- Full-time
- CRM software
- Hospitality
- Management
- Employee discount
Quick apply
8d
Events Assistant
Neudata —London
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Administrative experience
- Annual leave
- Referral programme
Quick apply
Customer Resolutions Team Manager
ArvatoConnect —Datchet
- £34,696 a year
- Full-time
- Hybrid work
- Microsoft Office
- Continuous improvement
- Financial services
10d
EMEA Customer onboarding Lead
Digital Realty —London
- Full-time
- Customer service
- Supervising experience
- Bachelor's degree
Customer Care Executive
Moneybox —London
- Overtime
- Hybrid work
- Customer service
- In-person
- Communication skills
13h
Customer Service Assistant
Network Rail —London
- £27,464 a year
- Full-time
- English
- Annual leave
- Employee discount
1d
Plant Manager - Joinery (Visa Sponsorship Available for Successful Candidates)
Claytons (Aust) Pty Ltd —London
- £72,613 - £82,987 a year
- Full-time
- Customer service
- Warehouse experience
- IT
Quick apply
Office Experience Leader
Gensler —London
- Full-time
- Hospitality
- Management
- Customer service
7d
Client Success Manager, Customer Experience - 1 year FTC
Ipsos —London
- Hybrid work
- Microsoft Outlook
- AI
- Time management
- Annual leave
Zara Covent Garden Customer Experience Manager
INDITEX —London
- Weekend availability
- Sales
- Contracts
- Leadership
Quick apply
Customer Service Consultant
HSBC Global Services Limited —London
- From £28,800 a year
- Full-time
- Customer service
- Communication skills
- Employee discount
10d
Reception Manager
Portico Corporate Reception Management —London
- £47,500 a year
- Full-time
- Hospitality
- Accounting
- Front desk
- Annual leave
- Life insurance
Quick apply
9d
Assistant Restaurant Leader
Raising Cane's —London
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Retail Team Leader
Brindisa Ltd —London
- £32,260 a year
- Full-time
- Sales
- In-person
- Employee assistance programme
- Employee discount
Quick apply
2d
Deputy Manager
Aldi —London
- £16.13 - £16.45 an hour
- Customer service
- Time management
- Annual leave
Reception & Meetings Team Leader
Rapport —London
- £39,000 a year
- Full-time
- Front desk
- Leadership
- Communication skills
- Employee assistance programme
11d
Head of Customer Success
Foundation Partners —London
- £65,000 - £80,000 a year
- Hybrid work
- Sales
- English
- Leadership
- Annual leave
- Employee discount
Quick apply
7d
Customer Experience Representative
WOLF UK LIMITED —Watford
- £27,720 - £29,650 a year
- Full-time
- Hospitality
- Customer service
- No experience needed
Quick apply
3d
Institutional & Wholesale Client Relationship Executive
LegalAndGeneral —London
- Full-time
- Remote
- Sales
- Negotiation
- Employee discount
Quick apply
14d
Customer Service Officer
Acolad —London
- Microsoft Excel
- Microsoft Outlook
- Computer literacy

I want to receive the latest job alerts for customer experience leader in hoxton, gtl

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Head of Customer Experience

Galeta -
London

Quick apply

Job details

Full-time
£60,000 - £70,000 a year
8 days ago

Benefits

Employee discount

Qualifications

CRM software
Hospitality
Management
Customer service
Bachelor's degree
B2B
Organisational skills
Food industry
IT
Leadership
Communication skills

Full job description

If, after reading the role description below, you’d like to apply, please send your CV and a cover letter to [email protected] explaining why this role and why now. We’re far more interested in clarity of thought, ambition and judgement than perfectly polished applications. No agencies, please.

About Us

Galeta is one of London's leading artisan wholesale bakeries. Over 15 years we've grown from a market stall to a business supplying more than a thousand cafes, restaurants, hotels and food businesses across London and the South East, every day of the week. We're in a strong period of growth with serious ambition for what comes next, and customer experience sits right at the heart of it.

Our customers order daily, our product is perishable, and our delivery windows are unforgiving. When it works, it's invisible. When it doesn't, someone needs to fix it fast and make the customer feel looked after. That's where you come in.

About the role

You will own the customer experience function end to end, leading a team of four and running a genuine seven day a week operation from our Farringdon office. This is a hands-on leadership role. You will be in the detail daily: response times, order accuracy, delivery failures, credits, complaints, and the thousand small moments that decide whether a customer stays for years or quietly drifts away.

Your team is the first voice a customer hears when something goes wrong and the reason a new customer becomes a regular one. You will set the standard, hold it, and raise it.

What you'll be doing

Lead, develop and grow a team of four customer experience specialists covering seven days a week, owning the rota, early starts and weekend rotation alongside them
Own the full customer journey from first order to long-term account health across more than a thousand active wholesale customers
Set and enforce service standards: response times, first-contact resolution, order accuracy follow-up, credit turnaround and complaint closure
Build the reporting that tells us the truth. Service KPIs, complaint root causes, credit trends and customer health, presented weekly to the leadership team
Work daily with production, dispatch and logistics to resolve issues at source rather than repeatedly apologising for the same failure
Own escalations personally. When a key account is unhappy, you are on the phone or on site the same day
Drive retention. Spot at-risk accounts early, understand why customers leave, and fix the causes
Recruit, train and performance-manage the team as the business grows, building a function that scales with us

Who you are

A proven customer service leader with an outstanding track record of delivering exceptional service in a fast-paced, operational environment
Experienced in managing and growing teams, with the ability to develop people while holding a high bar
Direct and resilient. You chase things until they are done, you don't accept excuses, and you enforce pace across departments without needing permission
Meticulous. You notice the wrong invoice, the missed call back and the credit that never got processed
A fantastic communicator, equally credible calming an angry customer at 7am and challenging a department head at 4pm
Comfortable with early starts, weekend working and the rhythm of a business that never fully stops

We would find it extremely valuable if you have run, or played a leading part in, the digital transformation of a customer experience function. Galeta is investing in the systems that sit behind great service, and experience of introducing or upgrading CRM and order management platforms, building self-serve options for customers, automating routine contact and turning service data into decisions would let you shape that journey here rather than inherit someone else's

Desirable

Experience in food, hospitality, FMCG or another perishable, time-critical product environment
Experience with high-volume B2B account bases rather than consumer-only service
Familiarity with order management and CRM systems, and confidence using data to run a team

What we offer

Salary of £60,000 to £70,000 depending on experience
Discretionary performance bonus linked to service and retention KPIs
Genuine ownership of the customer experience agenda in a founder-led business on a serious growth journey
The opportunity to build and shape a function that sits at the heart of the company's plans
Staff discount

Job Type: Full-time

Pay: £60,000.00-£70,000.00 per year

Ability to commute/relocate:

London EC1M: reliably commute or plan to relocate before starting work (required)

Experience:

Customer service: 5 years (preferred)
Management: 5 years (preferred)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

customer experience leader jobs in hoxton, gtl

Head of Customer Experience

Events Assistant

Customer Resolutions Team Manager

EMEA Customer onboarding Lead

Customer Care Executive

Customer Service Assistant

Plant Manager - Joinery (Visa Sponsorship Available for Successful Candidates)

Office Experience Leader

Client Success Manager, Customer Experience - 1 year FTC

Zara Covent Garden Customer Experience Manager

Customer Service Consultant

Reception Manager

Assistant Restaurant Leader

Retail Team Leader

Deputy Manager

Reception & Meetings Team Leader

Head of Customer Success

Customer Experience Representative

Institutional & Wholesale Client Relationship Executive

Customer Service Officer

I want to receive the latest job alerts for customer experience leader in hoxton, gtl

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected