Service desk specialist Work, Jobs in Hulme, Gtm (with Salaries)

Service Desk Team Leader
LIMA Networks LTD —Salford Quays
- £45,000 - £50,000 a year
- Full-time
- Computer networking
- Organisational skills
- Leadership
Quick apply
Customer Operations Co-ordinator
SafeGroup Services Limited —Manchester
- £29,000 a year
- Full-time
- Microsoft Word
- CRM software
- Microsoft Excel
- Employee discount
- Sick pay
Quick apply
4d
Senior IT Specialist
Ascent Ventures —Manchester
- £50,000 - £53,000 a year
- Full-time
- Hybrid work
- Azure
- Software troubleshooting
- Microsoft Office
- Free parking
- Annual leave
Quick apply
5d
Caseworker - Manchester
Ministry of Justice —Manchester
- £20,001 - £30,000 a year
- Part-time
- Hybrid work
- No experience needed
- Presentation skills
- IT
- Annual leave
- Employee discount
3d
IT Support Engineer
Serries Business and Technology Services —Manchester
- £30,000 - £34,000 a year
- Full-time
- Microsoft Outlook
- SharePoint
- IT
Quick apply
14d
EUC Engineer
CGI —Manchester
- Full-time
- Software troubleshooting
- Customer service
- IT
Quick apply
Relief Mobile Merchandiser/Relief Service Operator - Manchester
Selecta —Manchester
- £31,262 a year
- Full-time
- Sick pay
Quick apply
First Line Technical Support
PHOENIX Medical Supplies Limited —Borough of Halton
- £28,461.32 a year
- Monday to Friday
- Customer service
- Windows
- IT
- Annual leave
- Employee assistance programme
Human Resources Business Partner
Ministry of Justice —Manchester
- £40,001 - £50,000 a year
- Part-time
- Hybrid work
- Management
- Presentation skills
- Travel
- Annual leave
- Employee discount
11d
System Support Specialist - North America
PHMG Careers —Manchester
- £29,000 a year
- Communication skills
- Gym membership
Quick apply
Watch Repair Intake & Administration Coordinator
Postal Repairs UK Ltd —Altrincham
- £26,000 - £30,000 a year
- Full-time
- Customer service
- English
- Administrative experience
- Sick pay
Quick apply
8d
Service Centre Team Manager
EXL Service —Manchester
- Full-time
- Management
- Customer service
- Supervising experience
- Employee stock purchase plan
Maintenance Assistant
Equans —Blackburn
- Full-time
- Maintenance
- Annual leave
- Employee assistance programme
Business Development Assistant/Executive
Horwich Farrelly Solicitors —Manchester
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee assistance programme
Specialist, Client Processing II
The Bank of New York Mellon Corporation —Manchester
- Full-time
- Microsoft Excel
Managing Partner - Tech Recruitment Max Accelerate Technology
MaxAccelerate —Manchester
- Remote
- Management
- Contracts
- Software development
Quick apply
Hire Desk Manager
Nationwide Platforms —Birchwood
- Sales
- Customer service
- Team management
- Free parking
Out of Hours Claims Handler
FMG —Huddersfield
- £24,854 - £28,782 a year
- Weekend availability
- Hybrid work
- Microsoft Office
- In-person
- Free parking
- Annual leave
Quick apply
5d
Specialist Support Worker (Male only)
The Deaf Health Charity SignHealth —Manchester
- £13.85 an hour
- Full-time
- Paid training
- Work from home
Hire and Sales Coordinator
GAP Group —Manchester
- Full-time
- Microsoft Outlook
- Sales
- Customer service
3d

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Service Desk Team Leader

LIMA Networks LTD
Salford Quays

Quick apply

Job details

Full-time
£45,000 - £50,000 a year

Qualifications

ITIL
Computer networking
Organisational skills
Leadership
Communication skills
Time management

Full job description

We are looking for a proven leader to join our growing team as we continue our shift toward a customer-centric, proactive, solution-driven, provider. We seek someone who is passionate about building a positive culture, delivering value-based outcomes for our customers, and directing technical teams away from a reactive approach. This is primarily a people leadership and service management role, focused on developing engineers, creating structure, maintaining service quality, and supporting the team through complex or high-pressure situations.

You will be responsible for leading and managing our Network and Infrastructure service desk teams to ensure the timely resolution of technical issues and exceptional customer support. This role requires technical credibility rather than deep hands-on ownership. A successful candidate should be able to provide direction during incidents, challenge diagnostic approaches, identify when escalation is required, and help engineers structure their thinking. They should be comfortable discussing infrastructure and networking issues at a practical level, while ensuring the right specialists remain accountable for technical resolution.

Day-to-day responsibilities:

Lead, mentor, and develop a team of 2nd/3rd line Network & Infrastructure engineers, fostering a high-performance and customer-focused culture.
Remain forward-looking, seeking opportunity to streamline operations by shifting to proactive over reactive approaches to resolution.
Encourage ownership, accountability, and workload prioritisation to allow your direct reports to bring blockers your way, when they truly require your input.
Oversee day-to-day Service Desk operations within their remit including incident, request, and escalation management, ensuring adherence to SLAs, KPIs, and service standards, monitoring ticket queues for timely resolution, and acting as the escalation point for complex or high-priority issues
Create and support team development opportunities across the technical support area, ensuring the ability to grow and scale the function in line with LIMA’s growth plans.
Be accountable for operational KPIs, service metrics, and operational performance data, ensuring they are within the agreed targets and initiatives are identified to drive continual service improvement
Support the Technical Services Manager in acting as a key stakeholder with Project Managers to ensure that service onboarding and transition management are completed efficiently and effectively, to ensure that service operations have all the required elements to take on and support the IT requirements of customers.
Support the technical teams in documenting key processes for existing and new customers, in line with ITIL practices

Experience and Skills:

Provide calm, confident leadership during escalations, high-pressure incidents, customer dissatisfaction, or internal conflict.
Act as a stabilising presence for the team, ensuring engineers feel supported while maintaining accountability for outcomes.
The ability to handle difficult conversations with professionalism, empathy, and clarity.
This role does not demand you to be the deepest technical specialist in the room, but you must have enough technical experience across infrastructure and networking environments to ask the right questions, guide diagnostic thinking, challenge assumptions, and ensure issues are being progressed effectively.
Strong organisational and time management skills with the ability to multi-task, plan and prioritise workload
Excellent communication skills, with the ability to effectively interact with customers, colleagues, and stakeholders at all levels
Attention to detail when it comes to monitoring, reviewing, and documenting with internal and external stakeholders
Knowledge of ITIL best practices and experience with service desk management tools preferred

About LIMA

At LIMA, we help organisations achieve their ambitions through insight-led technology strategy and managed services that enhance resilience, drive performance, and support sustainable growth. But we know that our success is powered by our people.

We’re proud to be a Great Place to Work™ company for the second year running, and our team consistently tells us that the people are the best thing about working here. We recognise and reward the hard work of our colleagues with competitive salaries, professional development opportunities, wellbeing support and a strong benefits package.

Quick apply

Refine Your Search

service desk specialist jobs in hulme, gtm

Service Desk Team Leader

Customer Operations Co-ordinator

Senior IT Specialist

Caseworker - Manchester

IT Support Engineer

EUC Engineer

Relief Mobile Merchandiser/Relief Service Operator - Manchester

First Line Technical Support

Human Resources Business Partner

System Support Specialist - North America

Watch Repair Intake & Administration Coordinator

Service Centre Team Manager

Maintenance Assistant

Business Development Assistant/Executive

Specialist, Client Processing II

Managing Partner - Tech Recruitment Max Accelerate Technology

Hire Desk Manager

Out of Hours Claims Handler

Specialist Support Worker (Male only)

Hire and Sales Coordinator

I want to receive the latest job alerts for service desk specialist in hulme, gtm

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