Helpdesk manager Work, Jobs in Hyde, Gtm (with Salaries)

Helpdesk Team Leader
Sodexo —Salford
- Up to £34,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Management
Quick apply
9d
Service Delivery Manager
Together —Cheadle
- Full-time
- Communication skills
Quick apply
Service Desk Manager
Humnize —Manchester
- £35,000 - £40,000 a year
- Full-time
- Organisational skills
- IT
- Communication skills
Permit Officer
OCS Group —Manchester
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Maintenance
Quick apply
Client Services Coordinator
Johnson Controls —Manchester
- Full-time
- Customer service
- Salesforce
- Organisational skills
- Free parking
- Annual leave
3d
Customer Experience Team Manager
Premier Estates Ltd —Macclesfield
- Monday to Friday
- Customer service
- Annual leave
- Referral programme
Building Manager
MCR Property Group Ltd —Manchester
- £40,000 - £45,000 a year
- Customer service
- Administrative experience
- Organisational skills
Quick apply
Asset Administrator
Change Housing —Salford
- £28,275 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Store discount
Quick apply
1d
IT Support Analyst
The Beauty Tech Group Trading Limited —Manchester
- Full-time
- Hybrid work
- Windows
- IT
- In-person
- Free parking
- Work from home
Quick apply
2d
Service Coordinator
Johnson Controls —Manchester
- Full-time
- Customer service
- Salesforce
- Organisational skills
- Free parking
- Annual leave
3d
Customer Service Advisor
The Beauty Tech Group Trading Limited —Manchester
- Weekend availability
- Hybrid work
- Hospitality
- Communication skills
- Free parking
- Work from home
Quick apply
Customer Service Coordinator
Johnson Controls —Manchester
- Full-time
- Hybrid work
- Customer service
- Maintenance
- Communication skills
- Free parking
- Annual leave
8d
IT Engineer Degree Apprentice
QA Apprenticeships —Stockport
- £29,064 - £32,061 a year
- Full-time
- Windows
- Project management
- Continuous improvement
- Free parking
17h
Helpdesk Administrator
Mitie —Buxton
- £23,874.96 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
14d
Operations Coordinator
Johnson Controls —Manchester
- Full-time
- Customer service
- Salesforce
- Organisational skills
- Free parking
- Annual leave
3d
Office Coordinator
Bibby Financial Services —Salford
- £27,000 - £30,000 a year
- Full-time
- Organisational skills
- Financial services
- Gym membership
Quick apply
Campus Parking Supervisor
The University of Manchester —Manchester
- £25,804 - £27,319 a year
- Hybrid work
- Customer service
- Microsoft Office
- Communication skills
- Annual leave
- Employee discount
10d
Web Designer & Developer
Orange & Gray Limited —Manchester
- £30,000 - £35,000 a year
- Hybrid work
- JavaScript
- In-person
- HTML
Quick apply
2d
People Services / HR Coordinator
Softcat —Manchester
- Hybrid work
- Human resources
- Communication skills
- School
- Flexible schedule
Procurement Helpdesk & Analysis Assistant
Manchester University NHS Foundation Trust —Manchester
- £28,392 - £31,157 a year
- Full-time
- University
- AI
- Negotiation
6d

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helpdesk manager jobs near hyde, gtm

Helpdesk Team Leader

Sodexo -
Salford

Quick apply

Job details

Full-time | Fixed term contract
Up to £34,000 a year
9 days ago

Qualifications

Microsoft Word
Microsoft Excel
Management
Business processes
Analysis skills
Leadership
Communication skills

Full job description

Job Introduction

Helpdesk Team Leader - 6 months FTC

Location: 310 Broadway, Salford, M50 2UE

Salary: Up to 34k depending on experience

Working hours: 40 hours per week

We are seeking an experienced Helpdesk Team Leader to oversee the daily operations of the Command Centre. The successful candidate will ensure full compliance with policies and procedures, deliver contractual and quality KPIs, and provide effective leadership, coaching, and development to a team of administrators and schedulers.

Key Responsibilities:

Deputise for the Operations Manager when required.
Act as the first point of escalation for all helpdesk‑related queries.
Support operators and schedulers with workload management.
Monitor and manage workloads to ensure tasks are completed within required timescales.
Deliver and support regular training, coaching, and development activities.
Conduct monthly 1:1s and quarterly PDRs, documenting all actions and development needs.
Maintain accurate processes and identify opportunities for improvement.
Support the rollout of new procedures and operational changes.
Assist with recruitment within the Command Centre.
Build strong customer relationships and ensure high levels of satisfaction.
Promote a safe working environment and uphold Sodexo’s values, policies, and ethical standards.

Requirements:

Minimum 3 years’ experience in a Contact Centre or Service Centre environment.
Proven experience in team leadership and people management.
Ability to lead effectively in a fast‑paced, changing environment.
Strong customer focus and excellent communication skills.
Demonstrated ability to coach, develop, and motivate teams.
Advanced proficiency in Microsoft Excel and Word.
Strong analytical, organisational, and decision‑making skills.
High attention to detail and commitment to service excellence.
Ability to build strong relationships and influence stakeholders.
Experience improving business processes and working to safety standards.
Self‑motivated, professional, and results‑driven.

Sodexo’s Business Support segment sits at the heart of our organisation, providing the essential services that keep our operations running smoothly and efficiently. As a central function, Business Support brings together a diverse range of specialist teams - including our technology and digital services - to deliver the systems, processes and expertise that enable Sodexo to thrive.

From driving innovation to ensuring seamless administrative, commercial and operational support, the Business Support segment plays a critical role in strengthening performance across all parts of the business. Joining this segment means becoming part of a collaborative, solutions‑focused environment where your work directly contributes to the success of our people, our clients and the communities we serve.

Ready to be part of something greater? Apply today!

About The Company

At Sodexo, our purpose is to create a better everyday for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.

We're all about building a workplace for the future, we believe in equal opportunities, and we celebrate diversity. We’re an inclusive workplace, where everyone is welcome, everyone can be natural, and be the best versions of themselves. We recognise that we’re on a journey with regards to diversity and inclusion and would therefore welcome applications for candidates from underrepresented backgrounds.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.

Quick apply

Refine Your Search

helpdesk manager jobs in hyde, gtm

Helpdesk Team Leader

Service Delivery Manager

Service Desk Manager

Permit Officer

Client Services Coordinator

Customer Experience Team Manager

Building Manager

Asset Administrator

IT Support Analyst

Service Coordinator

Customer Service Advisor

Customer Service Coordinator

IT Engineer Degree Apprentice

Helpdesk Administrator

Operations Coordinator

Office Coordinator

Campus Parking Supervisor

Web Designer & Developer

People Services / HR Coordinator

Procurement Helpdesk & Analysis Assistant

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