Customer care specialist Work, Jobs in Ilkeston, Dby (with Salaries)

Patient Service Advisor
TFP Fertility —Nottingham
- Part-time
- Microsoft Office
- IT
- Communication skills
- Free parking
Quick apply
Employment Specialist
Reed In Partnership —Derby
- £31,000 - £33,400 a year
- Full-time
- Sales
- Travel
- Mentoring
- Annual leave
- Flexible schedule
Assistant Manager
DFS —Pinxton
- £28,694 - £50,500 a year
- Sales
- Leadership
- Communication skills
- Paid training
- Employee discount
Quick apply
Client Care Advisor (16.25hrs)
IVC —Derby
- Up to £9,913.80 a year
- Part-time
- Communication skills
- Annual leave
- Employee discount
11d
Prestigious housekeeper / cleaner
Derbyshire Domestic Services —Belper
- From £13 an hour
- Part-time
- Customer service
- English
- Hotel experience
- Paid training
- Annual leave
Quick apply
1d
Complaint Handler
NEXT —Leicester
- £14.66 - £15.50 an hour
- Full-time
- Customer service
- Leadership
- Communication skills
- Free parking
- Employee discount
7d
RORO Wagon & Drag
Ward Recycling —Ilkeston
- £15.50 an hour
- Overtime
- Customer service
- Driving
- Commercial driving
- Free parking
- Employee assistance programme
Quick apply
3d
Senior Complaints Insight Specialist
Capital One UK —Nottingham
- Full-time
- Analysis skills
- Annual leave
Bank Imaging Administrator
Spire Healthcare —Nottingham
- Customer service
- Microsoft Office
- Organisational skills
- Free parking
- Annual leave
Customer Service Advisor
Metropolitan Thames Valley —Beeston
- £29,025 - £30,553 a year
- Full-time
- Hybrid work
- Microsoft Office
- IT
- Communication skills
Quick apply
1d
Pharmacy Dispenser
HealthNet Homecare —Swadlincote
- £27,768 a year
- Full-time
- Computer literacy
- Communication skills
- Employee discount
- Referral programme
Graduate Customer Account Executive - Luxury Labels and Packaging
Label Apeel Ltd —Leicester
- £26,000 - £30,000 a year
- Full-time
- Salesforce
- Analysis skills
- Bachelor's degree
- Referral programme
- Sick pay
Quick apply
5d
Trainee Bus Driver
Nottingham City Transport (NCT) —Nottingham
- £13.72 an hour
- Overtime
- Driving
- In-person
Partner Account Coordinator
The Pallet Network —Swadlincote
- £15,996.32 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee assistance programme
Quick apply
Digital Marketing Manager
Lidder Care —Mansfield
- £40,000 - £45,000 a year
- Full-time
- CRM software
- Analysis skills
- Project management
Quick apply
8d
Prescription Management Administrator
HealthNet Homecare —Swadlincote
- £27,768 a year
- Full-time
- Microsoft Office
- Employee discount
- Referral programme
Trainer
British Red Cross —Nottingham
- £25,929 - £27,617 a year
- Presentation skills
- Communication skills
- Teaching
- Annual leave
- Flexitime
3d
Foster Carer Recruitment Lead
Compass Fostering —Leicester
- £30,000 a year
- Full-time
- Sales
- Travel
- Organisational skills
- Annual leave
- Employee assistance programme
IPS Employment Specialist (Leicestershire Central)
Intuitive Thinking Skills Ltd —Leicester
- £27,000 - £30,000 a year
- Full-time
- In-person
- Leadership
- Annual leave
- Employee discount
Quick apply
5d
Clinical Assessor
Capita Health Assessment Advisory Service —Nottingham
- £39,500 - £40,500 a year
- Full-time
- Hybrid work
- Microsoft Office
- Analysis skills
- IT
- Employee discount
Quick apply
5d

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Patient Service Advisor

TFP Fertility -
Nottingham

Quick apply

Job details

Part-time

Benefits

Free parking
Company pension
On-site parking

Qualifications

Microsoft Office
IT
Communication skills
Time management

Full job description

We, TFP, are looking for brilliant minds and passionate hearts to help us shape the future of fertility health. We are one of the largest fertility service providers in Europe operating our IVF clinics and egg/sperm freezing banks in currently 6 countries. We have embarked on the mission to use technology to provide parents with a memorable best-in-class fertility journey that leads to the best outcome – starting a family!

At TFP, we offer all our patients the care, understanding and expertise that help to bring dreams to life. We are passionate about what we do, which reflects our commitment to creating lives and changing lives.

Science research and innovation are key to how we work and have led to us pioneering fertility treatment for more than 33 years. Many of our clinicians are internationally renowned specialists and we regularly share knowledge across our clinics to further improve our success

The Role:

We are looking for a compassionate and professional Patient Care Executive to be the first point of contact for prospective patients. While no medical expertise is required, you will be trained to use a sales-through-service approach.

You will handle sensitive conversations about fertility and reproductive health, always maintaining a friendly, patient-focused attitude to enhance the patient experience. You’ll manage a high volume of inbound and outbound calls, emails, and webchats, booking appointments and offering solutions where needed.

Your role will also involve completing daily tasks, accurately processing transactions, and directing patient inquiries to the appropriate team when necessary. You’ll assist with administrative duties, such as registering patients for events, processing payments, and updating patient records.

At TFP-Fertility, teamwork is essential, and we strive to deliver positive outcomes for every patient. If you're passionate about providing excellent service and being part of a supportive team, we’d love to hear from you!

The position is full-time working 37.5 hours per week - Monday to Friday - shifts will be between 08.00-18.00

Saturday working will be required on rotation of 1:4

The Location:

Our contact centre is based within Nurture Fertility which was established in 1991 and due to the passion, expertise and reputation of our team, has grown into a leading fertility clinic. Offering a full suite of treatment and diagnostic services, including PGT. Conveniently located on the outskirts of Nottingham, adjacent to junction 25 of the M1, there is ample free parking for staff and patients at the front of the building.

Key Responsibilities:

New Patient Enquiries:

Respond to patient enquiries received via phone, online chat, SMS and email
Support patients through the booking process for initial consultations and fertility assessments
Ensure that all customer contacts are responded to quickly and with the utmost professionalism and customer focus
Discuss fertility, and male and female reproductive processes confidently and professionally
Meet monthly targets for patient’s contacts and enquiry conversions and bookings
Send welcome and information packs upon request
Register patients using the Electronic Patient Management System (EPMS)
Explain the fertility journey and set expectations for treatment
Provide information on success rates and pricing for different treatments
Conduct structured follow-ups at defined intervals
Schedule appointments through the EPMS
Ensure smooth handover of care to clinical teams once bookings are confirmed
Liaise with clinics to fully resolve patient queries
Manage service authorisations for patients using private healthcare insurance
Raise and issue invoices for insured treatment packages
Invoice and collect payment for initial appointments
Maintain accurate and up-to-date patient records
Deliver personalised communication tailored to each patient
Conduct follow-up calls 24 hours after consultations or events to address any remaining questions and gather feedback

Overflow Patient Support:

Handle incoming calls where the clinics are unable to do so
Respond to patient requests efficiently and professionally
Maintain clear communication with all clinics to ensure continuity of care
Guide new patients through processes and initiate portal registrations
Maintain ongoing communication with clinic-based Patient Support teams to ensure smooth transitions

Administrative tasks:

Complete billing follow-up processes for cryo-storage, BUPA and AXA
Monitor and respond to communications (orders) within the EPMS
Complete all follow-up calls and emails in a timely manner
Call patients who have registered for Patient Information Events to understand next steps for the potential patient
Manage and respond to the patient inboxes
Register new enquiries received from the website onto the EPMS
Ensure proper filing and accuracy of patient records and correspondence
Be proficient in using the patient database, appointment booking, and invoicing systems
Document all patient interactions clearly in the system
Upload and allocate documentation including notes and invoices to patient files

Confidentiality

The post holder must maintain confidentiality of information about patients, employees and other Company business in accordance with the National and European data protection and GDPR legislation.

Qualifications and Experience:

Experience working in an administration role.
Experience working with patients / customers over the telephone
Skills & competencies normally associated with relevant administration experience.
Proficient knowledge and experience of Microsoft Office Packages
Excellent keyboard/IT skills
Excellent oral and written communication skills and manner
Ability to communicate effectively with staff and patients over the telephone
Excellent time management skills
Commitment to delivering a high-quality patient experience.
Be comfortable asking for payments and taking payments from patients
High level of customer orientation
High level of resilience and empathy

Location: TFP Patient Care Centre Nottingham

Salary: Competitive (Depending on experience)

Working Hours: 37.5 Hours per week

Monday to Friday

Saturday working required on rotation of 1:4 - 08.00-13.00

Pension: Dual contribution pension scheme

Holiday Entitlement: 27 Days + Bank holidays (pro rata)

Free parking available on site

Quick apply

Refine Your Search

customer care specialist jobs in ilkeston, dby

Patient Service Advisor

Employment Specialist

Assistant Manager

Client Care Advisor (16.25hrs)

Prestigious housekeeper / cleaner

Complaint Handler

RORO Wagon & Drag

Senior Complaints Insight Specialist

Bank Imaging Administrator

Customer Service Advisor

Pharmacy Dispenser

Graduate Customer Account Executive - Luxury Labels and Packaging

Trainee Bus Driver

Partner Account Coordinator

Digital Marketing Manager

Prescription Management Administrator

Trainer

Foster Carer Recruitment Lead

IPS Employment Specialist (Leicestershire Central)

Clinical Assessor

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