Senior controls Work, Jobs in Invergordon, Hld (with Salaries)

Service & Aftercare Manager
ERG Scotland Ltd —Invergordon
- From £35,000 a year
- Full-time
- Management
- Customer service
- English
Quick apply
Senior Contracts Manager
SSE —Inverness
- £58,100 - £87,100 a year
- Full-time
- Contracts
- Business
- Employee discount
- Gym membership
Senior Project Manager
SSE —Inverness
- £58,100 - £87,100 a year
- Full-time
- Engineering
- Project management
- No degree
- Employee discount
- Gym membership
3d
Senior Manager
F&W Forestry —Inverness
- Management
- Computer skills
- Communication skills
- Life insurance
Senior Substation Engineer
SSE —Inverness
- £58,100 - £87,100 a year
- Engineering
- Electrical Engineering
- Communication skills
- Employee discount
- Gym membership
Senior Project Manager
Gallifordtry —Inverness-shire
- Full-time
- Employee assistance programme
- Employee discount
Senior Customer Service Advisor
Barclays —Inverness
- £27,700 a year
- Weekend availability
- Customer service
- Administrative experience
- Travel
- Life insurance
Engineering Manager
Loch Duart Ltd —Dingwall
- Full-time
- Management
- Maintenance
- Programmable logic controllers
- Annual leave
- Life insurance
Quick apply
Senior Civil Design Engineer
RSE —Inverness
- Engineering
- Communication skills
- Employee discount
Senior Quantity Surveyor
United Infrastructure —Alness
- Full-time
- Hybrid work
- Contracts
- Business
- Annual leave
- Life insurance
Quick apply
Senior Agent
BAM Nuttall —Inverness
- Travel
- Contracts
10d
Kitchen Manager/Head Chef
Dalmore Farm Shop & Restaurant —Alness
- From £16 an hour
- Full-time
- Cooking
- Organisational skills
- In-person
- Employee discount
Quick apply
Senior Accountant (People), Highland (Hybrid)
Highland Council —Inverness West
- £51,506 - £56,329 a year
- Hybrid work
- Analysis skills
- Leadership
- Accounting
12d
Senior Quantity Surveyor - Inverness
Power T&D —Alness
- Full-time
- Hybrid work
- Contracts
- In-person
- Business
- Annual leave
- Life insurance
Quick apply
Assistant Engineering Manager
SSE —Inverness
- £59,800 - £89,800 a year
- Engineering
- Computer networking
- Employee discount
- Gym membership
4d
Senior / Principal Civil 3D Modeller
AECOM —Inverness
- Full-time
- Hybrid work
- AutoCAD
- Civil engineering
- Engineering
Quantity Surveyor
United Infrastructure —Alness
- Full-time
- Hybrid work
- Bachelor's degree
- Contracts
- Communication skills
- Annual leave
- Life insurance
Quick apply
General Manager
Aurora Energy Services Ltd —Inverness
- Business development
- Project management
- In-person
Quick apply
Senior Mechanical Design Engineer
RSE —Inverness
- Engineering
- Employee discount
Quantity Surveyor - Inverness
United Infrastructure —Alness
- Full-time
- Hybrid work
- Bachelor's degree
- Contracts
- In-person
- Annual leave
- Life insurance
Quick apply

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senior controls jobs near invergordon, hld

Service & Aftercare Manager

ERG Scotland Ltd
Invergordon

Quick apply

Job details

Permanent | Full-time
From £35,000 a year

Benefits

On-site parking

Qualifications

Driving Licence
Management
Customer service
Upselling
English
Microsoft Office
Driving
Communication skills

Full job description

Service & Aftercare Manager

The successful applicant to the Service & Aftercare Manager position will lead and develop the company's aftercare and remedial services department for our uPVC windows, doors, conservatories, and home improvement products.

While maintaining excellent customer service and ensuring remedial issues are resolved efficiently, the successful candidate will also be responsible for transforming the aftercare function into a commercially successful department. This will include:

Correctly differentiating between genuine warranty claims and claims that fall outside of guarantee, and identifying & selling chargeable repair opportunities
Generating revenue from existing customers, via aftercare services and additional quotations
Improving operational efficiencies & reducing warranty remedial costs
Supporting the growth of the aftercare department through proactive customer engagement, alongside Installations Manager[s] & Business Support Manager

The role requires a commercially minded individual, who can balance customer satisfaction with business performance, helping to maximise the value of our existing customer base, while maintaining the company's reputation for quality and service.

Key Responsibilities

Efficiently manage the company’s existing aftercare/remedial department & service engineer[s].
Manage and maintain the remedial booking process, ensuring that all warranty claims are dealt with in a timely manner.
Develop and implement strategies to transform the aftercare department into a long-term profitable business function.
Identify opportunities for chargeable repairs, upgrades, replacements, maintenance work, and additional home improvement products.
Generate quotations for chargeable remedial works and small works projects.
Work closely with the sales and installations teams to identify opportunities for repeat business and customer referrals.
Work with Installations & Warehouse Managers to identify opportunities to reduce the rate of remedial calls required on new installations.
Work alongside senior management team to create and develop potential aftercare packages, maintenance programmes, and service offerings.
Monitor and improve departmental profitability through effective planning, cost control, and resource utilisation.
Analyse service data to identify trends, recurring issues, and opportunities to reduce warranty and remedial costs.
Ensure engineers maximise productive time and identify profitable opportunities whilst attending customer properties.
Develop processes to convert customer service interactions into revenue-generating opportunities without compromising customer satisfaction.

Required Skills & Experience

Essential

Excellent customer service and communication skills.
Ability to manage multiple cases and prioritise workloads effectively.
Strong organisational and problem-solving abilities.
Competent with Microsoft Office Suite.
Full UK driving licence.

Desirable

Experience within the uPVC windows, doors, conservatories, or home improvement industry.
Knowledge of installation processes and common product-related issues.
Experience managing a profit centre, service department, or aftercare function.
Experience producing quotations and managing small works projects.
Understanding of customer retention, upselling, and relationship management.

KPI Measures

Total number of generated and outstanding warranty remedial claims.
Gross profit generated by the aftercare department.
Chargeable works conversion rate.
Value of additional works secured from existing customers.
Measurable reduction in warranty and remedial costs.
Customer satisfaction and repeat business rates.

Pay: From £35,000.00 per year

Benefits:

On-site parking

Application question(s):

Are you based in the Highlands area, and able to attend work in person at our offices in Invergordon?
Do you have experience working in the home improvements, buildings, or double glazing sector?

Language:

English (required)

Licence/Certification:

Driving Licence (preferred)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

senior controls jobs in invergordon, hld

Service & Aftercare Manager

Senior Contracts Manager

Senior Project Manager

Senior Manager

Senior Substation Engineer

Senior Project Manager

Senior Customer Service Advisor

Engineering Manager

Senior Civil Design Engineer

Senior Quantity Surveyor

Senior Agent

Kitchen Manager/Head Chef

Senior Accountant (People), Highland (Hybrid)

Senior Quantity Surveyor - Inverness

Assistant Engineering Manager

Senior / Principal Civil 3D Modeller

Quantity Surveyor

General Manager

Senior Mechanical Design Engineer

Quantity Surveyor - Inverness

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